Sutherland Technical Support Interview Questions | Glassdoor

Sutherland Technical Support Interview Questions

Updated Mar 12, 2017
39 Interview Reviews

Interview Experience

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Technical Support Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Sutherland.

Interview

Filled out online application had my virtual interview have not heard back yet. Application is still under review. It has been a few weeks. I did email the company and they said they are in the process of reviewing the interviews.

Interview Questions

  • How can you insure its a expetional experience for the customer being that it is not a face to face interaction.   1 Answer

Other Interview Reviews for Sutherland

  1. Helpful (5)  

    Technical Support Interview

    Anonymous Interview Candidate in Bartlesville, OK
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sutherland (Bartlesville, OK) in November 2015.

    Interview

    The process was very easy if you want to work for $9.00. The asked, "Will $9.00 an hour be acceptable with $8.50 an hour for training?" As soon as I answered "No" to that, and finished the other few questions I received an email saying I was not "fit" for any of the positions.

    Interview Questions

    • Do you have a backup plan if your power and or internet goes down? (It said you were still expected to work if this happened.)   2 Answers
  2. Helpful (12)  

    Technical Support Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Sutherland.

    Interview

    The interview was a virtual one consisting of questions that you answer online and questions that you call and record an answer to. I never had to speak with anyone in person.

    Interview Questions

  3.  

    Technical Support Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Sutherland (Dallas, TX) in January 2015.

    Interview

    Not long, just customer service question via phone interview. Employer called and asked a few question and once I was finish I was sent a email stating that I got the job

    Interview Questions

    • How many tomes have you had irrate customer and what did you do to solve the issue.   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (1)  

    Technical Support Interview

    Anonymous Employee in Syracuse, NY
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Sutherland (Syracuse, NY) in December 2014.

    Interview

    First I had to go to the local zoo where they were having the interviews. They for whatever reason had planned to show a movie that was scheduled to rune only at certain times, then make you wait to be interviewed in one of several lines. I was on lunch, so I couldn't sit around waiting, and I had to ask a few different people could I just get an interview since I'd already submitted my application. Most said 'no, I had to wait'- but one person got me past the bs and I only had to wait in line, get my interview, then go home.
    Then wait for a response, which took a few days, then wait to be scheduled for a phone interview with the client of the program I was applying for. After that there was more paperwork, a drug test, and then more waiting. I think the total time was about 3 weeks from application to hire.

    As an aside I asked other workers once hired about their interview process & it varied wildly, so 'Good Luck'?

    Interview Questions

    • They were interested in how much Linux experience I had.   1 Answer
  6.  

    Technical Support Interview

    Anonymous Employee in Rochester, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Sutherland (Rochester, NY) in February 2012.

    Interview

    I had a phone interview where the they asked questions about troubleshooting internet and TV to get an idea about which department I would be best suited for. Interview was pretty short and to the point. I got an offer immediately after the interview.

    Interview Questions

    • The questions about TV troubleshooting were difficult because I had no experience with it   1 Answer
  7. Helpful (2)  

    Technical Support Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Sutherland in August 2016.

    Interview

    I got a mail and text for walk in interview for tech support with a contact number. So i called the number and she said that she will call me in an hour. After calling me she asked about my personal details and said that she will send a mail regarding the job. But she didn't call. I tried calling her for two days and it was un reachable.

    Interview Questions

  8. Helpful (31)  

    Technical Support Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at Sutherland.

    Interview

    There was a Group discussion round first then the telephonic interview where you talk with a US based person who asks situational questions. Basically they check your fluency whether you are apt for the job.

    Interview Questions

    • If you get million dollars, what would you do?   2 Answers
  9. Helpful (13)  

    Technical Support Interview

    Anonymous Employee in Bengaluru (India)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sutherland (Bengaluru (India)) in January 2016.

    Interview

    had a very good round of initial interview and I was expecting to be shortlisted for the 2nd round - but unfortunately I heard that my interview response was negative. I'm really unsure of what could have happened to mark it as "negative" - I'm confused!! I was asked about generic PM practices, they heard about my projects, they explained about their position being interviewed for

    Interview Questions

  10.  

    Technical Support Interview

    Anonymous Interview Candidate in Mumbai (India)
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Sutherland (Mumbai (India)) in January 2016.

    Interview

    It was on campus drive. First they had a written test for an essay. It was for namesake. Then they had a JD round where we have to choose any one of the three given topics and talk for one minute and then the final round was telephonic conversation where we have to talk with a US guy over a phone. Then they offered a provisional offer letter. It was a one day process.

    Interview Questions

    • Telephonic conversation was free spoken round where the guy asked normal questions about weather...commuting, etc. Some questions like 'if you get money, what will you do' or 'where will you visit' etc. were also asked.   Answer Question

    Reasons for Declining

    They offered a provisional offer letter which means they had same process to repeat again at their office. Salary offered was too low and for engineers, there's no future in Sutherland.

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