T-Mobile Coach Interview Questions | Glassdoor

T-Mobile Coach Interview Questions

5 Interview Reviews

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Coach Interview

Anonymous Employee in Springfield, MO
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 2+ weeks. I interviewed at T-Mobile (Springfield, MO) in December 2014.

Interview

Multi level interview process moving from phone to panel interview to a one on one interview with the site asst. director. Interview questions consisted of a situation, behavior, and outcome. Each step was a multi question interview.

Interview Questions

  • Your team is at 98% to goal. Your VOC is 5.38 and your IOCR is 21.75. Which will you focus on and why to hit the 100% mark.   1 Answer

Other Interview Reviews for T-Mobile

  1.  

    Coach Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at T-Mobile.

    Interview

    Panel Interview with behavioral based questions.

    Interview Questions

    • Those that require applicable previous experience   1 Answer

    Negotiation

    negotiated salary some based on experience


  2. Helpful (1)  

    Coach Interview

    Anonymous Interview Candidate in Meridian, ID
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at T-Mobile (Meridian, ID) in August 2013.

    Interview

    So far, I have only been through the initial phone interview. I was first contacted by email, through which we scheduled a telephone interview. The interviewer was very pleasant, and allowed me to do much of the talking, to get a sense of who I am and what I was looking for. She prompted me with general questions, and allowed me to expand on those ideas. It was really more of a conversation than than an interview, which was not intimidating in any way.

    Interview Questions

    • Nothing she asked was too difficult. Like I said it was more of a conversation than anything. Explain a time when you had to discipline an associate, would be the most difficult.   1 Answer

  3. Helpful (3)  

    Coach Interview

    Anonymous Employee in Nashville, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took a week. I interviewed at T-Mobile (Nashville, TN) in February 2008.

    Interview

    If your interviewing for management it is fairly simple. You will be part of a panel interview and they will ask you questions from a guide that is being used. They make all decisions based on the STAR method of thinking. This would also be helpful if you are interviewing for a rep position. STAR stands for "Situation, Task, Action and Result" and your answers should consist of all these parts and in that order.

    Also, make sure you dress for success! It is a call center but it is also a fashion show so wear a nice suit and tie with matching shoes and belt. Make sure your clothes are ironed and neatly tucked into your pants. Remember to stand and greet the interviewer and shake their hands. Engage them in the small talk because that counts towards your interview.

    Do not thow off on any of your previous employers even if it is Verizon or AT&T that is bad business. Do not tell stories how you cocked an attitude with a customer or employee talk about working together to reach a resolution.

    In the area of coaching and Feedback, the rule of thumb at T-Mobile is to "Build on Strengths" to help someone improve their performance. You will never want to start a conversation about what someone is not doing well. There is a lot of focus on personalitiy profiles (Thinker, Feeler, Entertainer, Controller). If you can research this, then it will help with the interview as well.

    Hope this helps.

    Interview Questions

    • Tell me about a time when you had to show concern for a customers/employees issue?   1 Answer
    • What makes T-Mobile the best place to work/perform   1 Answer

    Negotiation

    Negotiate your salary if your are going to be in management. They have a huge range for salaries.


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  5. Helpful (1)  

    Coach Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at T-Mobile in June 2010.

    Interview

    INitial communication was with recruiter - she was very helpful, identified which position i was best fit for, very supportive in identifying my strengths with regards to the position and honest in discussing potential drawbacks. then went in for interview - was not told before hand it was a panel interview. Panel was stiff and not very friendly. Then brought back for 1:1 with GM. Very nice guy, asked me to answer how I would respond in this/that situation.

    Interview Questions

    Negotiation

    No negotiation


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