T-Mobile Customer Service Representative Interview Questions in Washington State | Glassdoor

T-Mobile Customer Service Representative Interview Questions in Washington State

4 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Interview Candidate in Bellingham, WA
No Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. The process took 1+ week. I interviewed at T-Mobile (Bellingham, WA) in April 2016.

Interview

I talked to the recruiter. Then I submitted an application online. I was then asked to do an online exam. The exam had two parts. One was a questionaire covering personality traits, work ideals, and values. The other was a simulation of the job which involved answering questions of prerecorded "customers". They were timed. Next was a phone interview and finally an in person interview. The interview involved sitting in on real calls, a tour, a few questions regarding my experience, and role playing.

Interview Questions

  • Tell me a time when you used metrics to increase performance.   Answer Question

Other Interview Reviews for T-Mobile

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bellingham, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at T-Mobile (Bellingham, WA) in May 2015.

    Interview

    I aced the computer testing, did well on the phone interview and had an invitation to complete an online interview. Did the online interview immediately Thought I did well. Got an email 10 minutes later canceling everything. WEIRD. I was told to apply again in 6 months. Makes me wonder how high the turnover rate is as the hiring sign is ALWAYS up.

    Interview Questions

    • General questions, how are you with people, upsaling etc.   1 Answer

  2. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Bellingham, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at T-Mobile (Bellingham, WA) in February 2013.

    Interview

    I heard about the position via my local unemployment office. The process was very straight forward and transparent. I completed my assessment and then went in for an actual in person interview. T-Mobile does indeed utilize the STAR interview method, make sure you practice the night before. The interview wasn't overly hard and I felt like I did a good job.

    Another thing to be aware of. I personally don't have good credit right now and was told by someone in one of my networking groups that T-Mobile won't hire people who don't have good credit. I asked the recruiter point-blank if this was true during my assessment. She told me that T-Mobile is only interested in things like prior work history and criminal records in regards to background checks. They also use Hire Right and it's pretty detailed.

    Interview Questions

    • The interviewer asked me several questions related to a time where I wasn't successful or failed at something. Make sure that you have a good work related story to tell here. The important thing is that you realize you aren't perfect and that you learned from the experience. The employer wants to hear that you are open to criticism and can grow.   Answer Question

    Negotiation

    They have a range that they can offer for the CSR I position, $11.20 - 13.52 an hour I believe. You can negotiate withing this range and it is based on experience.

  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Bellingham, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at T-Mobile (Bellingham, WA) in December 2010.

    Interview

    It started off with me filling out an application on their job website. You have also take a skills test at that time too. You'll answer some personality questions and navigate around a mock up of the software they would use for a Call Center CSR position. If they are interested in you they will call you and start the interview process. The interview process is fairly easy and quick. It started off with a phone interview by an internal recruiter. She asked general work experience questions and how my experience applied to this position. If the recruiter finds potential in you he/she will then schedule a face to face interview with you. My case was a little special because I am currently living far away from their call center. What would have been a face to face interview turned into another phone interview with two other recruiters. After that they decided whether they want you in for a 30 minute listening-in session and a final interview. (They do not hire you with out interviewing with you face to face first) The final interview was easy and listening on calls was great because you know right then and there if this is something for you or not. I personally liked it a lot. The overall culture at T-Mobile seems to be exciting and fun. There is a pretty thorough background check you have to pass. The company they outsource this to is called HireRight and they are a bunch of incompetent fools. Just work with them, in the end everything turned out fine and I got an offer which I accepted.

    If you want me to be honest, don't waste your time applying for this job if you are not interested in taking an extremely high volume of calls on a daily basis, getting yelled at by strangers or being pushed to sell stuff to people. This position is solely based on performance. Experience is great but if you don't perform to standards you'll have a hard time enjoying this job.

    Interview Questions

    Negotiation

    There is not negotiation.


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