TD Customer Service Representative Interview Questions | Glassdoor

TD Customer Service Representative Interview Questions

Updated Feb 15, 2017
402 Interview Reviews

Interview Experience

Interview Experience
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Getting an Interview

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402 Candidate Interview Reviews Back to all Interviews

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Helpful (1)  

Customer Services Representative Interview

Anonymous Employee in New York, NY
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. The process took 1 day. I interviewed at TD (New York, NY) in December 2014.

Interview

Fairly short simple, Very few questions asked, management team was a delight to talk to very friendly. Manager was straight to the point she was looking for talent and someone with customer service experience

Interview Questions

  • Tell me about the last experience you were wowed regarding customer service when you visited a restaurant for example   1 Answer

Other Interview Reviews for TD

  1. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Employee in Melville, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at TD (Melville, NY).

    Interview

    Apply online got email to set up in person interview. Alot of the boarding is done remotely by computer. You must get finger printed. Overall a pleasant interview. No online tests

    Interview Questions

    • Describe what you did in your last job and how it correlates to what you would be doing here.
      Told about the company culture. uniform requirements etc....need copy of high school diploma  
      Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 4 days. I interviewed at TD.

    Interview

    Very professional and the interviewer asks all the right questions to evaluate the person interviewing. They are upfront with all the expectations. AFter initial interview, Human resources then called and approached with the offer

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Washington, DC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at TD (Washington, DC) in July 2014.

    Interview

    It was an pretty easy going interview, lasted about 15 minutes. They asked about my availability, salary expectation and of course asked to talk about myself. I read this page like crazy when a lady from HR initially called and did a quick phone interview asking about experience and why TD. Maybe an hour or two later the store manager at the branch applied to call to set up an interview. I showed up 10 mins early and they were able to see me. I interviewed with the SM and ASM. Two weeks later the recruiter called and offered me the position pending background check and fingerprint. I have done both and now am waiting to hear back.

    Interview Questions

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  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at TD.

    Interview

    On-line application only. Then they call for a group interview. After you do a Branch interview at the location you could be working. Both were fairly easy going. If you are hired, there is two weeks of training at TDU, which is easy. The do a background check, and your sent somewhere to get your thumb prints and a drug test.

    Interview Questions

    • "What would make you and asset to the company?" and "What are some of your faults?"   Answer Question

    Negotiation

    There is no negotiation. They are firm on their starting pay and schedule.

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Springfield, NJ
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at TD (Springfield, NJ) in May 2014.

    Interview

    Applied online, got a phone call with on the spot phone interview. Scheduled a 1:1 interview at one location. During the interview, he talked as though I had got the job but then I was told they were continuing to interview other candidates. Interviewed at a different location and kept being told that they had not reached a final decision. Still no word about the job so I'm looking elsewhere.

    Interview Questions

    • What was your best accomplishment at your previous job?   Answer Question
  7.  

    Customer Service Representative Interview

    Anonymous Employee in Mount Laurel, NJ
    Accepted Offer

    Application

    I applied online. The process took 6+ weeks. I interviewed at TD (Mount Laurel, NJ).

    Interview

    The interview was very awkward for me. I ended up interviewing in multiple locations because I was not a great fit for most of the locations. I guess I wasn't hitting the right cords for my interviewers. Luckily I was picked up at one of the regional headquarters, and was pretty good at the job. The questions are you run of the mill questions about selling and retaining customer loyalty. Just make up what you think someone in your position would do.

    Interview Questions

    • These aren't ivy leaguers you are dealing with so the questions are very basic. The toughest question was about my selling process.   Answer Question

    Negotiation

    Didn't negotiate, I was strapped for cash and just needed to float for a bit.

  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at TD.

    Interview

    The process was smooth. The initial contact is a phone interview to screen candidates eligible for a face-to-face. Once you pass the phone interview and get to the face to face, you are interview by the manager or assistant manager for the branch you will be hired for. as long as you meet the qualifications and are able to sell yourself during the interview, then you are in. I was interviewed to work with Commerce Bank. I cannot say what the interview process is like now, but I cannot imagine it being any different.

    Interview Questions

    • There was no difficult or unexpected questions. Questions were all tailored for the position applied for. Of course, you have to prepare yourself for scenarios.   Answer Question

    Negotiation

    There was no negotiation phase.

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Allentown, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at TD (Allentown, PA).

    Interview

    1st with HR then with a group interview with the brand manager, brand assistant manager, and the head teller. Overall took almost a month + drug test and paperwork.

    Interview Questions

    Negotiation

    No negotiations. You either take the offer or other 20ppl. who want this job gonna take it :)

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Charleston, SC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at TD (Charleston, SC) in September 2013.

    Interview

    interview process was easy, the questions are dependent on the hiring manager. process was quick and basic. It was awhile ago so it is hard to remember much more about it. must do back ground checks, fingerprints, drug testetc...

    Interview Questions

    • Not a structured interview. Depends on who is conducting interview.   Answer Question

See What TD Employees Are Saying

Star Star Star Star Star     Current Customer Service Representative

Pros: “Great PTO, 401K match, expectations of employees are reasonable.”“Great PTO, 401K match, expectations of employees are reasonable.” – Full Review

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