TeleTech Customer Service Representative Interview Questions | Glassdoor

TeleTech Customer Service Representative Interview Questions

Updated Apr 26, 2017
170 Interview Reviews

Experience

Experience
68%
17%
14%

Getting an Interview

Getting an Interview
73%
14%
5%
3
1
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy

170 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Employee in Uniontown, PA
Accepted Offer
Negative Experience
Difficult Interview

Application

I applied online. The process took 1 day. I interviewed at TeleTech (Uniontown, PA).

Interview

It took 4 hours, and was unpaid. Had to take a skills test to get this job & also drug screening/ background check. I honestly don't believe how the people I worked with passed it.

Other Interview Reviews for TeleTech

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at TeleTech in February 2017.

    Interview

    Process was a two part interview, first was over the phone and second was web cam with a group of people. Pretty easy, they asked basic questions nothing to much into depth.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne, FL
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at TeleTech (Melbourne, FL) in January 2017.

    Interview

    Test and questionnaire was emailed to me also blood test was required.
    Hiring process was very easy. Schedule for training was emailed to me with dress code .
    Interview was only online never personally

    Interview Questions


  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at TeleTech (San Antonio, TX) in December 2016.

    Interview

    I applied online. I received several assessment tests for customer service, english, and math skills. Once I passed those assessments, I was then sent an email to schedule a webcam interview. It was a group interview with numerous people being interviewed at the same time. We were then instructed towards the end to look at our email for another webcam interview request later that week. I received the email and scheduled the 2nd webcam interview. This 2nd interview was also group, but if you get to this stage, they will ask if you accept the job offer. Background tests and paperwork has to be turned in before an official job offer can be made.

    Also, you'll receive emails every step of the way with detailed instructions. I was impressed with that. It seemed very professional and set my mind at ease. I had to do a user ready test to test my headphones and make sure they are compatible. They were luckily. Keep in mind, equipment for the computer and also the headphones has to be compatible with TeleTech. Once you get to this step for the user ready test, wait for a popup that will take 5-15 minutes to show up. I made the mistake of quickly exiting. I received an email days later saying I hadn't completed the user readiness test yet. I contacted chat support and they informed me I didn't do the test and told me to wait 5-15 minutes for the popup to appear. They were very friendly. Eventually I got it all situated. I also had to turn in my paperwork, my scanned IDs, and they did the background check.

    Once the assessment tests, interviews, paperwork, and background test went through I was offered an official job offer. I just had to complete step 4 for a certificate and was given instructions for Orientation and actual training.

    It's considered seasonal and part time where you work anywhere from 20-35ish hours depending on business needs. Also, the pay was $10.25 per hour. But if you perform well, you can try applying for other jobs in the company if you're looking for something more permanent.

    Interview Questions

    • First interview: Please introduce yourself. (I would suggest talking about how much customer service experience you've had an have a positive attitude. The interviewer was friendly and made the process easy.)   1 Answer
    • What are your career goals or what are you looking for in a job?   1 Answer

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at TeleTech (Phoenix, AZ) in November 2016.

    Interview

    Excellent interview process .
    It was phone screening.
    The next step was online Assessments.
    The final step was face to face interview.
    Over all it was a challenging but the best interview experience.

    Interview Questions

    • Something that you think you have missed personal or professional.   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Morgantown, WV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at TeleTech (Morgantown, WV) in November 2016.

    Interview

    You go in and they tell you about the position and then you complete your assessments. If you pass the assessments you will be giving a card with your start date and time for training, and your work schedule after training.

    Interview Questions

    • Do you have reliable transportation?   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. I interviewed at TeleTech.

    Interview

    It was easy on the phone. Also had to take drug test. It was a two part phone interview and then a lot of email correspondence took about a month for the entire process.

    Interview Questions


  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at TeleTech (Phoenix, AZ) in October 2016.

    Interview

    Asinine. Start out with a "Computer Assessment" that had virtually no bearing on the job you were going to do. Terrible instructions in the assessment program gave low scores on the assessment. Human resources "person" was a total incompetent racist. This had to be one of the worst places to interview with, let alone think of being an employee at. When the "assessment" review came back, you were not offered the job you were applying for, but were offered a "commission outbound sales" position. I will not stand for "bait and switch" tactics, especially by an employer.

    Interview Questions

    • The only question asked was whether or not I would accept their "bait and switch" job offer.   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Denver, CO
    No Offer
    Negative Experience

    Application

    I applied online. The process took 5 days. I interviewed at TeleTech (Denver, CO) in October 2016.

    Interview

    To keep it short....You get a 6 part test to test your computer, you get 5 days to complete it or you must wait 60 days to try again. I have dual monitors and their Workspace software doesn't support this setup (chopped off desktop screens). Spent 5 days trying to contact their support. All support wanted to do was uninstall my firewall/antivirus software and would not move beyond this point. I was told that if I wanted to work for the company, I could only use Windows Defender and would have to permanently delete my antivirus/firewall software. I refused and the call ended

    Interview Questions

    • You download some software to initially test your computer to see if you meet the minimum requirements.   Answer Question

  10.  

    Customer Service Representative Interview

    Anonymous Employee in McAllen, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at TeleTech (McAllen, TX) in October 2016.

    Interview

    There really wasn't much of an interview. They have a high turn over rate so they are ALWAYS hiring people. Just be polite and professional and you should be fine. They don't ask any hard questions just your availability.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.