Teleperformance Interview Questions | Glassdoor

Teleperformance Interview Questions

Updated Aug 17, 2017
721 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (20)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Interview

    First question they ask is do you have an open availability. I did not so I didn't get the interview which is a bummer because I feel like i was being lied to because it's a 24 hour job.

    Interview Questions


  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in La Crosse, WI
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Teleperformance (La Crosse, WI) in August 2017.

    Interview

    I called and they did a prescreening over the phone and then an in-person interview on site. I answered the questions to best of my ability. I have no prior call center experience, and I believe that Management should not be picky if you have experience or not. I felt that my application was not approved because of this. They should not judge applicants on whether have they call center experience or none at all.

    Interview Questions

  3.  

    Anonymous Interview

    Anonymous Interview Candidate in North Lauderdale, FL
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Teleperformance (North Lauderdale, FL) in August 2017.

    Interview

    2 to 3 hour interview. I think is a little to much but a company has to do it to weed out flowers from the weeds . Must be on point and dress to impress.

    Interview Questions

    • How did I hear about the company   1 Answer

  4.  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Teleperformance.

    Interview

    You can apply online or walk in. If you apply online, it saves you some time. You do some basic assessments such as a typing assessment, then you interview. Once I completed my interview process, I was hired on the spot.

    Interview Questions

    • The questions depend on which project you are applying for. A lot of them are basic questions, and then some questions to ensure you understand it is a call center where you will be taking calls regularly in an agent position.   Answer Question

  5.  

    Csr1 Interview

    Anonymous Employee in Killeen, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Teleperformance (Killeen, TX) in July 2017.

    Interview

    two long drawn out interviews in the same day. Back to back after skills testing and followed by mountains of paperwork. Too long and drawn out. Was there for about eight hours. Got an offer that they rescinded just before training. Terrible experience.

    Interview Questions

    • One thing makes a bad manager.   1 Answer

  6.  

    Cashier Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    I did not really have an interview. I knew the hiring manager and was given the position on the spot. The hiring process is extremely easy. They are more selective than McDonald's.

    Interview Questions


  7. Helpful (181)  

    Customer Service Representative Interview

    Anonymous Employee in Sierra Vista, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Teleperformance (Sierra Vista, AZ).

    Interview

    Prior to anything they will schedule a phone interview. A test then follows at the in person interview which tests your typing skills, your ability to comprehend technology and test your math skills. Also, a drug test is conducted which swabs your saliva.

    Interview Questions

    • Why do you think you will be successful here?   1 Answer
  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Richmond, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Teleperformance (Richmond, VA) in June 2017.

    Interview

    The whole process took forever, about 2-3 hours so be ready to wait. You basically take 3 different tests (grammar, computer, typing) before you actually speak to someone. You have to pass the grammar and computer test before they let you take the typing. You need to type 25 wpm which is simple, after you finish that you listen to a sample call and they talk about it in the interview. After you take the test you wait 30 minutes to be called for an interview, if they like you, you go to the 2nd interview. You wait another 30 minutes for the 2nd interview. In the 2nd interview you role play, and play 20 questions. After that they tell you whether or not you got the job. You also have to take a drug test.

    Interview Questions


  9.  

    Technical Support Specialist Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Teleperformance (Columbus, OH) in June 2017.

    Interview

    Typing test, Written answers to printed questions, Interviewed then depending on time you have a second with the company for which you will be taking calls. They set you up with a time place and need information 2 forms of ID, GED or diploma, 10 yrs work history if you have it.

    Interview Questions

    • Are you sure you can't adjust schedule? Will you accept a lower rate?   Answer Question

  10. Helpful (1)  

    Senior Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Teleperformance.

    Interview

    Be able to type 50 words a minute roughly, they will ask if you questions about AT&T and Apple. Depending on what you are most familiar with, they will assign you to that department

    Interview Questions

    • Are you familiar with iPhones or Mac computers?   1 Answer

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