DIRECTV Interview Question: Tell me about a time a custom... | Glassdoor

Interview Question

Customer Service Representative Interview Tulsa, OK

Tell me about a time a customer was upset and how did you

  handle it?
technical, behavioral

Interview Answer

1 Answer


Explained active listening skills,acknowledging the issue and expressing empathy, engaging the customer and resolving their issue.

Interview Candidate on Aug 8, 2012

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