POS Portal Interview Question: Tell me about a time when you... | Glassdoor

Interview Question

Accounts Receivables and Collections Interview Natoma, CA

Tell me about a time when you were trying to collect from a

  difficult customer and what did you do?
Tags:
behavioral
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Interview Answer

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Hopefully there are strong policies and processes to fall back on. When I worked property management I often had to try and collect rent from non-payers. I issued verbal and written reminders and warnings per policy and when they still did not pay they were evicted. This seems harsh but they knew the agreement up front and we did not stray from it. We offered opportunities to come in and talk about the situation and to find a feasible solution. Some people took advantage of the opportunity and we worked payment plans with them. Others were simply evicted. If you hold firm to the policies and processes customers will know you are serious and fair.

Jill on May 1, 2017

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