Starbucks Interview Question: Tell me about a time where yo... | Glassdoor

Interview Question

Barista Interview Oklahoma City, OK

Tell me about a time where you failed to meet a customer's

  expectation. (Why was it a failure? What was the outcome? If you had to do the same situation again would you do anything different?)

Interview Answer

1 Answer


For some reason this question gets people almost every time. The trick is to be honest. Being a manager for 5 years, I know people are going to mess up, and being able to admit where they did, and what they'd do to change it, or how the did later on is what I look for when asking this question. If applicants will remember SARI (Situation Action Result Interesting) and tell their story in that format their do well every time.

Interview Candidate on Jul 16, 2014

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