Royal Caribbean Cruises Interview Question: Tell me how would you deal wi... | Glassdoor

Interview Question

Check-in Agent Interview Toa Baja, PR

Tell me how would you deal with a difficult guest


Interview Answer

2 Answers


the only way to deal with a difficult guest is to stay on his side...and then to convince him that you are about to help him and this is the reason you telling him to do something that you want him to do.

Anonymous on Jul 13, 2015

I think that getting in to the customer shoes helps to understand them, their frustrations and also their expectations. It always helped me, they feel they are treated as a unique human being, not "another" customer.

Anonymous on Sep 19, 2016

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