Cisco Systems Interview Question: Tell us about a time when you... | Glassdoor

Interview Question

IT Analyst Interview(Student Candidate) San Jose, CA

Tell us about a time when you disagreed with the opinion of

  a person in authority and how you handled it.
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Interview Answer

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I was an agent and used to take calls from Vodafone customers & solve their queries.
I took a call from a person(very angry) who is our customer since 3 years, he demanded for 2 free offers for 30 days, but we can offer only one.
My TL said its not possible and to manage him with one offer.
Customer wont listen as he is in angry mood. Then I suggested him to take G.P.R.S. offer through which he can browse, chat, download and suggested few free sites.
Both TL and Customer got what they want.

Hemanth kumar on Aug 22, 2012

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