Bonneville Power Interview Question: Tell us how you handled a dif... | Glassdoor

Interview Question

Help Desk Analyst II Interview Portland, OR

Tell us how you handled a difficult customer/situation in

  the past.
customer service, customer care

Interview Answer

2 Answers


Listen to the customer concerns, affirm their feelings, redirect energy into fixing the issue so that the customer can move on to productive areas.

Interview Candidate on Jun 14, 2012

I think this answer is a good start, but interviewers are actually looking for a specific situation, what was done, and result.

Rae on Aug 24, 2015

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