Bonneville Power Interview Question: Tell us how you handled a dif... | Glassdoor

Interview Question

Help Desk Analyst II Interview Portland, OR

Tell us how you handled a difficult customer/situation in

  the past.
Tags:
customer service, customer care
Answer

Interview Answer

2 Answers

0

Listen to the customer concerns, affirm their feelings, redirect energy into fixing the issue so that the customer can move on to productive areas.

Interview Candidate on Jun 14, 2012
1

I think this answer is a good start, but interviewers are actually looking for a specific situation, what was done, and result.

Rae on Aug 24, 2015

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