Applied online and completed their skills test after submitting the application. The online testing consisted of basic personality questions and even included a simulated call center scenario, which was pretty well done. After completing this, I received an e-mail from a recruiter asking to set up a phone interview which consisted of basic information from my resume and a couple of behavioral questions. Then, I was scheduled for an in-person interview with a couple of supervisors from the Phoenix location. Both supervisors were incredibly nice and well-prepared for the interview, and asked numerous questions about my education and prior jobs. Then the usual behavioral questions were asked and they concluded by asking a question where you were forced to decide (in a hypothetical scenario) if you would be willing to break stated policy in order to provide the best customer service possible. Concluded with the usual formalities and received a form e-mail a couple of days later.