The Home Depot Customer Service Associate Interview Questions | Glassdoor

The Home Depot Customer Service Associate Interview Questions

Updated Feb 23, 2017
44 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate in Forest Lake, MN
Declined Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at The Home Depot (Forest Lake, MN) in February 2017.

Interview

Was taken to a lunch room to wait- then 2 gentlemen invited me into a small office- crowded with three of us in there. They asked questions on how you would handle customer Scenarios - what you would do if you did not have a good answer to their questions- making sure that you asked for the sale and then asking if there was anything else you could help them find. what to do with a mad customer- when to get a manager involved

Interview Questions

  • what do you do when you see a client in an aisle   1 Answer

Other Interview Reviews for The Home Depot

  1.  

    Customer Service Associate Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at The Home Depot (Phoenix, AZ) in January 2017.

    Interview

    Had a quick electronic phone assessment, then was scheduled an interview in person for a few days later. The manager was very friendly. Made me feel comfortable. Asked bunch of standard questions you would get when applying to a customer service job.

    Interview Questions

  2.  

    Customer Service Associate Interview

    Anonymous Employee in Santa Fe, NM
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at The Home Depot (Santa Fe, NM) in January 2017.

    Interview

    There two different interviews, the first one was with two different Supervisors, both made me feel comfortable, they were very professional. The second interview was with the store manager, very professional and serious but seemed very supportive.

    Interview Questions

    • How do you deal with a Customer who appears to be in a hurry and wants to purchase a tool and will probably spend more money than the current Customer you're taking care of?   Answer Question
  3. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Employee in Bethel Park, PA
    Accepted Offer
    Neutral Experience

    Application

    I applied online. The process took 3 days. I interviewed at The Home Depot (Bethel Park, PA) in October 2016.

    Interview

    Lots of "tell me about a time when.." type questions. The manager was reading directly from a package of questions. He was largely indifferent and didn't seem to care much about the answers. Honestly, it was a mostly impersonal process and I'm sure I was forgotten immediately after walking away. The nature of high turnover jobs.

    Interview Questions

    • Tell me about a time when you dealt with a impossible request.   Answer Question
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  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Bay City, MI
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at The Home Depot (Bay City, MI) in September 2016.

    Interview

    The interview was a basic interview. I took some of my own questions with me to ask when they asked if I had any questions. It took a few months before I was contacted for the phone interview and was scheduled immediately after completing the phone interview to attend an in person interview.

    There was another Home Depot employee in the office taking notes of my responses, I believe?

    I'm glad I read the interview questions posted on here before hand, I'd been at a loss for answering a couple of their questions.

    Interview Questions

    • You are helping a customer locate a type/brand of hammer you've never heard of. Another customer approaches you and appears angry, they want to purchase a more expensive item, how do you handle them both?   1 Answer
    • Q: You are helping a customer in the lumber department find building materials for a project. After minutes the customer tells you they must be leaving soon. What do your do?   1 Answer
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Saint Petersburg, FL
    No Offer
    Negative Experience

    Application

    I applied online. The process took 1+ week. I interviewed at The Home Depot (Saint Petersburg, FL) in September 2016.

    Interview

    I applied online on September 13. Had a phone interview on September 15 and was given an in-store interview appointment for September 21. I arrived 10 minutes early, but wasn't met for an interview until more than 30 minutes after my appointment time. I was given a paper to sign, then told the position for which I'd applied, Customer Service Assoc, had no openings. I could apply for a Cashier position, and MAYBE, if I worked really well for a year, I would be able to move to the job I'd applied for and was qualified for. They also told me they thought I was better suited for the job I applied for, so would probably not be happy as a cashier. I didn't quite understand why they gave me an interview appointment for a job that wasn't available, even though, when I looked at the website when I returned home, it was still listed as open. I was quite unhappy about wasting so much time after thoroughly preparing to be interviewed. I wasn't asked a single question, nor did I receive an apology my disappointment and for wasting my time.

    Interview Questions

    • I was asked nothing. I was given an interview appointment for a job they told me when I arrived was not available.   Answer Question
  7.  

    Customer Service Associate Interview

    Anonymous Employee in Leesburg, VA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at The Home Depot (Leesburg, VA) in August 2016.

    Interview

    You must make an account with the Home Depot Careers page and apply online for the job(s) you wish to fill. I went to my local Home Depot to actually ask to see the hiring manager to introduce myself. The ladies at the front were accommodating and called the supervisor. I'm glad I did this, she was interested to get me an interview but said I had to go through the online process. She told me to email her and give her my job confirmation number so she could find me in the system. After you apply, corporate sends you an email with a number to call for your phone interview. If your phone interview goes well, they give you a time to do a follow up interview at the local store.

    Interview Questions

    • Give an example of a time you went above and beyond the expectations to help a customer in a previous customer service role.   Answer Question
  8.  

    Customer Service Associate Interview

    Anonymous Employee in Lansdowne, MD
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at The Home Depot (Lansdowne, MD) in May 2016.

    Interview

    I was to sit in the back room until a manager came to see me. I was interviewed by him and then was called back the next day to be interviewed by the store manager then had a drug test. After they got the results back I accepted the job offer

    Interview Questions

    • when were you in a situation where you had to solve a major a problem and showed leadership?   1 Answer
  9. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Bronx, NY
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at The Home Depot (Bronx, NY) in April 2016.

    Interview

    They asked 5 questions, looked at resume, we're ready to hire me.I was sent to another office,ready to do a drug test, and was told that they want me, untill they told me the low rate of pay which I refused.

    Interview Questions

    • Name one incident ,when a customer got irate at a problem   1 Answer
  10.  

    Customer Service Associate Interview

    Anonymous Employee in Odenton, MD
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at The Home Depot (Odenton, MD) in April 2016.

    Interview

    very easy they just ask some basic questions and give you some basic what if scenarios mostly stuff like customer care is the top priority and safety as safety effects customer care

    Interview Questions

    • how in the past have you dealt with difficult customers   Answer Question
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