The Home Depot Customer Service Associate Interview Questions | Glassdoor

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The Home Depot Customer Service Associate Interview Questions

Updated Mar 27, 2018
60 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate
No Offer
Negative Experience

Interview

I went to the interview dressed nice but they asked a lot of questions bout things I did not know how to answer but like every one was nice I just ain’t knew why to say

Interview Questions

Other Interview Reviews for The Home Depot

  1.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Waited for my interview in an area near the employee break room. All the employees that walked past me smiled and seemed happy. A few of them told me that I would love working there!

    Interview Questions

    • Have you had any retail experience?   1 Answer

  2.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at The Home Depot in November 2017.

    Interview

    They feed you a bunch of BS about how much "The Home Depot" cares so much about its associates but please don't feed into it. It like every other job a lot of politics, & favoritism.

    Interview Questions

    • They only asked questions about my work history and my work ethics.   1 Answer
  3. Helpful (12)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at The Home Depot (Saint Louis, MO) in July 2017.

    Interview

    I was given an overview of the job position and its expectations, then asked a series of about 10 questions. After the interview, I was told that some of my answers were vague. Be specific about how you would handle difficult situations - this will help you stand out from other applicants. (Additionally, it is advantageous to be friendly, make eye contact, and dress semi-professionally.)

    Interview Questions

    • If you were helping a customer and then a second, more impatient customer came forward and demanded assistance, how would you handle the situation?   1 Answer
    • Tell me about yourself, your experiences, and why you want to work in this position.   1 Answer
    • Imagine you are working in the lumber department on a busy Saturday, and a customer comes forward to ask you what materials are needed to build a deck. After about 30 minutes of discussion, the customer says he is going to leave. What would you do to keep the customer's attention and try to make a sale?   1 Answer
    • Imagine you are working at the customer service desk. Inventory is due in 30 minutes, and an impatient customer comes forward with a complaint. How would you handle this situation?   Answer Question

  4. Helpful (4)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Interview

    Very fast. Easy questions. There is a second interview with a manager and they just decide if they like you or not by having a simple conversation. Some things are about the company and other questions are more personal

    Interview Questions


  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Fairfax, VA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at The Home Depot (Fairfax, VA) in July 2017.

    Interview

    The interview was thorough and enlightening, questions were all related to the position and the interview time frame was speedy. It took longer to walk to the office area of the store than the interview.

    Interview Questions


  6.  

    Customer Service Associate Interview

    Anonymous Employee in Naples, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at The Home Depot (Naples, FL) in June 2017.

    Interview

    1.Online application 2. Automated Phone Call 3. First Interview 4. Second Interview w/ Hire

    On 2nd interview was asked to come back following day for drug test and further paperwork
    complete then wait for follow up phone calls for orientation process.

    Interview Questions

    • Greatest weakness / Knowledge of customer service expectations.   1 Answer

  7. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Federal Way, WA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at The Home Depot (Federal Way, WA) in May 2017.

    Interview

    Took about a week to hear back, mostly everything is automated until your face to face interview. I drove 20 min for 5 min interview. He asked me the same simple questions that all retail chains ask. It's was laid back, but it was really just a waste of gas. Haven't heard anything back.

    Interview Questions

    • How would you handle this and that?   1 Answer
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Gig Harbor, WA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at The Home Depot (Gig Harbor, WA) in March 2017.

    Interview

    There was a brief telephone interview where she asked me a few questions, then we set up an in-store interview. The in-store interview lasted about 10 minutes and he asked me about my previous experience working as part of a team and my greatest accomplishments.

    Interview Questions


  9. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Forest Lake, MN
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at The Home Depot (Forest Lake, MN) in February 2017.

    Interview

    Was taken to a lunch room to wait- then 2 gentlemen invited me into a small office- crowded with three of us in there. They asked questions on how you would handle customer Scenarios - what you would do if you did not have a good answer to their questions- making sure that you asked for the sale and then asking if there was anything else you could help them find. what to do with a mad customer- when to get a manager involved

    Interview Questions

    • what do you do when you see a client in an aisle   1 Answer

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