The Home Depot Customer Service Representative Interview Questions | Glassdoor

The Home Depot Customer Service Representative Interview Questions

Updated Apr 9, 2017
6 Interview Reviews

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6 Candidate Interview Reviews Back to all Interviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Tempe, AZ
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 3 days. I interviewed at The Home Depot (Tempe, AZ) in March 2017.

Interview

I was invited to come in for an interview. I got all dressed up in a suit, payed Uber to take me there. I arrived early. They brought me into a room and asked me a few questions. I am 100 percent sure that I answered the questions appropriately as I have experience. This process took less then five minutes. I was told to stay there and someone else would come to give me a more extensive interview. After a minute a woman walked in and told me that I would be emailed the next step within two days. It is now two weeks later and I have not heard anything. What a waste of time.

Interview Questions

  • Can I work weekends and Holidays? Can I work at 3am? Give an example of how you resolved an issue with an upset customer? Do I agree to Home Depot's standards of customer service.   Answer Question

Other Interview Reviews for The Home Depot

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Carlos, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at The Home Depot (San Carlos, CA) in March 2017.

    Interview

    Interviewing manager was unfriendly. Handed me a bottled water at the beginning of the interview and at the end handed me a drug test kit. Asked basic questions about work experience and customer service

    Interview Questions

    • What is good customer serivce   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Interview

    Filled out an application online via Home Depots web site. At test of multiple choice was given at the end of the application process. Next step was to wait to see if I would receive a phone interview. Received an email and automated phone call about a week later, requesting to have you call with the access code that was provided Call it was an automated call with a series of yes or no questions.

    Interview Questions

    • Would you be willing to work with others   1 Answer

  3. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Kennesaw, GA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at The Home Depot (Kennesaw, GA).

    Interview

    The process wasn't long at all. I applied and got an interview. Did a phone and then 2 more in person. It only took an hour. Second interview she really didn't ask anything. So I'm waiting to hear back.

    Interview Questions

    • Why do you want to work here?
      Tell me a time you had to handle a difficult customer?  
      Answer Question

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Kansas City, MO
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at The Home Depot (Kansas City, MO) in March 2015.

    Interview

    Fast she barely asked any questions. She never lookex up from her paper and barely acknowledged my presence. After the interview, she said I should walk around the store and learn where every thing is. I waited 3 weeks and never heard any thing back from them. Very unprofessional in my opinion.

    Interview Questions


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cincinnati, OH
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2 days. I interviewed at The Home Depot (Cincinnati, OH) in June 2011.

    Interview

    I worked as a cashier beforehand so my interview process was a simple role playing followed by questions.

    Interview Questions

    • The role play was hardest for me because in the heat of an altercation you never know what do or say but I know Home Depot values professionalism and taking care of the customer so of course those values must be repressented.   Answer Question

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