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Interview Question

Field Auto Technical Claims Adjuster Interview Bothell, WA

The one unscripted question was: I am a customer, and you

  wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?

Interview Answer

1 Answer


I would reference the company policy explaining that the amount of damage done to the quarter panels warrants a repair, not a replacement. If the customer fears the safety of the car will be compromised, I would ensure them that the damage was mostly cosmetic and not structural.

Anonymous on Jul 26, 2016

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