BT Interview Question: The role play was difficult. ... | Glassdoor

Interview Question

Graduate Management Program Interview(Student Candidate) Dallas, TX

The role play was difficult. The interviewers gave an

  example of an employee who is a manager of a call center who is adamant against the integration of web chat to resolve client issues. You are given data on the situation and are analyzed based on your interaction with the employee. What was difficult was that despite receiving very high marks and positive feedback from the interviewers at the time, I was surprised to hear from HR later after not receiving the offer that it was one of my areas to be improved.

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