Canadian Tire Interview Question: They'll ask standard technolo... | Glassdoor

Interview Question

Systems Analyst Interview Toronto, ON (Canada)

They'll ask standard technology questions. They'll ask how

  you would deal with a difficult person who insists on having an answer at that very moment on the phone. In this situation, you don't know the answer and you are on a rotational schedule and none of your colleagues know the answer too.

Interview Answer

1 Answer


You can ask the client to be placed on hold so you can get the assistance he/she needs since you could not give it at that very moment, then try to page your superior or any 2nd level support on pagers.

Interview Candidate on Dec 7, 2012

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