Thomson Reuters Interview Questions in Ann Arbor, MI | Glassdoor

Thomson Reuters Interview Questions in Ann Arbor, MI

Updated Jun 28, 2017
51 Interview Reviews

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  1. Helpful (7)  

    Technical Support Representative Interview

    Anonymous Employee in Ann Arbor, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Thomson Reuters (Ann Arbor, MI).

    Interview

    Interview process was quick and relatively painless. Recruiter contacted me after I submitted my application and wanted me to come in for an interview the following week. Before my interview, I had to complete a 8-12 hour course and get certified. The course was free and went over customer service, diagnosing, technical support and managing day to day activities. I was able to complete in about 8 hours and afterwards a time was set up for my interview. The interview took about 3 hours and included a tour of the facilities, job shadowing, cognitive assessment, and finally a one-on-one interview.

    Interview Questions

    • Describe a situation where you had to deal with a difficult client. What was the issue and how did you help resolve it?   Answer Question

    Thomson Reuters Response

    May 18, 2017 – Talent Brand Marketing Specialist

    Thank you for taking the time to provide us with feedback. We're glad that you have decided to join us - Welcome to Thomson Reuters!


  2. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Employee in Ann Arbor, MI
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Thomson Reuters (Ann Arbor, MI) in April 2017.

    Interview

    Online application, followed by in person interview. On the interview day, I was given a tour of the property. I was then introduced to a current employee who I shadowed for an hour. After that, I was interviewed by 2 senior staff members. I was given an IQ test.

    Interview Questions

    Thomson Reuters Response

    Jun 28, 2017 – Talent Brand Marketing Specialist

    Thank you for taking the time to provide us with feedback. We're glad that you have decided to join Thomson Reuters!

  3.  

    Strategic Sales Specialist Interview

    Anonymous Employee in Ann Arbor, MI
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. I interviewed at Thomson Reuters (Ann Arbor, MI) in April 2017.

    Interview

    The process took a few weeks, 3 interviews. The first was a recorded video where they asked some example questions about experiences in sales. Second was questions about my skills and background in much more detail with a 3 sales managers (interviews were one on one). Third was more questions about me as a person and a demo of the product.

    Interview Questions

    Thomson Reuters Response

    May 18, 2017 – Talent Brand Marketing Specialist

    Thank you for taking the time to provide us with feedback. We're glad that you have decided to join us - Welcome to Thomson Reuters!


  4. Helpful (2)  

    Technical Support Representative Interview

    Anonymous Employee in Ann Arbor, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI).

    Interview

    Applied 3 weeks ago. Got a Video Interview. Then got a phone call interview asking technical questions, then if after got called in for in person interview. They will show you the work culture at the firm. Will ask you to shadow a full time employee for around 30 minutes then another interview.

    Interview Questions

    • Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.   Answer Question

    Thomson Reuters Response

    Feb 24, 2017 – Recruiting Communications and Marketing Specialist

    Thank you for taking time to provide us with feedback. We're glad that you have decided to join us - Welcome to Thomson Reuters! Keep an eye out for an email with information about onboarding. If you... More


  5. Helpful (1)  

    Sales Executive Interview

    Anonymous Interview Candidate in Ann Arbor, MI
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Thomson Reuters (Ann Arbor, MI) in February 2017.

    Interview

    Phone interview that seemed to go very well. I was told I would likely get feedback by the end of that week. It has been 2 weeks and I have heard nothing at all. This is after following up. I would expect to hear some kind of reply either way.

    Interview Questions

    Thomson Reuters Response

    Mar 16, 2017 – Recruiting Communications and Marketing Specialist

    Thank you for taking the time to provide us with feedback. We apologize that your experience did not live up to our standards and expectations and we would like to learn more about why you had a... More


  6. Helpful (1)  

    Product Support Representative Interview

    Anonymous Employee in Ann Arbor, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI) in January 2017.

    Interview

    The interview process was fast, i want to say within 2 week. Very professional, I went through an online interview, and an on site interview where i had a chance to Shadow a representative.

    Interview Questions

    • Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.   Answer Question

    Thomson Reuters Response

    Jan 25, 2017 – Recruiting Communications and Marketing Specialist

    Thank you for taking time to provide us with feedback. We're glad that you have decided to join us - Welcome to Thomson Reuters! Keep an eye out for an email with information about onboarding. If you... More


  7.  

    Senior Software Developer Interview

    Anonymous Interview Candidate in Ann Arbor, MI
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Thomson Reuters (Ann Arbor, MI) in January 2017.

    Interview

    It started with having a recruiter from the company reach out to you. From there, you will be told to come back for another interview and speak with the Hiring Manager. The interview process was ok until the very end where we had to meet with two different engineers and the HR. First they told me I would be there all day. I showed up and they told me bluntly the interview would be for the other team.

    If I had to step back in time, I would not apply to this position. They have wasted time and did not get anything out of it. I feel incredibly let down. As well, the attitudes of the developers was incredibly rude the entire time. They had nothing positive or good to say about their jobs

    Interview Questions

    Thomson Reuters Response

    Jun 8, 2017 – Talent Brand Marketing Specialist

    Thank you for taking the time to provide us with feedback. We apologize that your experience did not live up to our standards and expectations and we would like to learn more about your experience... More

  8.  

    Technical Support Specialist Interview

    Anonymous Interview Candidate in Ann Arbor, MI
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Thomson Reuters (Ann Arbor, MI) in October 2016.

    Interview

    Had an office visit with a tour and two different interviews. Briefly gave me a tour of the facility of all fields. After that I went ahead and sat down with somebody that had the same job as me and shadowed them to see what I would be doing.

    Interview Questions

    • When was a time you felt that you when above and beyond to help somebody in your workplace?   Answer Question

    Thomson Reuters Response

    Nov 16, 2016 – Recruiting Communications and Marketing Specialist

    Thank you very much for taking the time to provide feedback about your experience. If you are still interested in Thomson Reuters, and we hope you are, we encourage you to sign up to receive job... More


  9.  

    Business/Technology Interview

    Anonymous Employee in Ann Arbor, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3+ weeks. I interviewed at Thomson Reuters (Ann Arbor, MI).

    Interview

    Very professional, yet laid back interview. I didn't feel pressured like I was under examination. Everyone was polite, I got a tour of the building, they asked me some questions (and for specific examples) of times when I solved problems and thought outside of the box.

    Interview Questions

    • Tell me about a time when you noticed something that wasn't working in your work place, and then tell me what you did about it.   Answer Question

    Thomson Reuters Response

    Sep 13, 2016 – Analyst, Recruitment Brand and Channels

    Thank you for taking time to provide us with feedback. We're glad that you have decided to join us - Welcome to Thomson Reuters! Keep an eye out for an email with information about onboarding. If you... More


  10.  

    Associate Account Representative Interview

    Anonymous Interview Candidate in Ann Arbor, MI
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI) in August 2016.

    Interview

    The interview process started with a phone interview, then I was asked to complete a video interview. I was contacted by HR, and scheduled a face to face interview for 3 hours. The interview process was with 2 panels of 2 people and sitting with 2 current employees to shadow for 30 minutes each.

    Interview Questions

    • What do you do with long periods of downtime at work?   1 Answer

    Thomson Reuters Response

    Aug 29, 2016 – Analyst, Recruitment Brand and Channels

    Thank you very much for taking the time to provide feedback about your experience. If you are still interested in Thomson Reuters, and we hope you are, we encourage you to sign up to receive job... More


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