Three Customer Advisor Interview Questions | Glassdoor

Three Customer Advisor Interview Questions

Interviews at Three

33 Interview Reviews

Experience

Experience
70%
21%
9%

Getting an Interview

Getting an Interview
80%
7%
7%
3
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

 

Customer Advisor Interview

Anonymous Interview Candidate in Greenwich, England (UK)
No Offer
Neutral Experience
Average Interview

Application

I applied online. I interviewed at Three (Greenwich, England (UK)).

Interview

Apply online, video interview and call into store to do a one to one interview. Pretty straight forward and a nice pay £9+ an hour with commissions. Interviewers were nice and friendly, y

Interview Questions

  • How would you describe yourself, challenging time with customer.   1 Answer

Other Interview Reviews for Three

  1.  

    Customer Advisor Interview

    Anonymous Employee in Gateshead, England (UK)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Three (Gateshead, England (UK)) in January 2019.

    Interview

    The hiring and interview process was quick and easy. I was asked about my personal life and what I do in my spare time. What I would do in certain situations and why I would like to work for Three.

    Interview Questions

    • If I was in a specified situation (by the interviewer) what would I do?   1 Answer

  2.  

    Customer Advisor Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ months. I interviewed at Three (London, England (UK)) in January 2019.

    Interview

    Took a long time they offered me a job but I wasn’t able to match up the dates with my university for the training. So they kept my application open. Very friendly and helpful.

    Interview Questions

  3.  

    Customer Advisor Interview

    Anonymous Interview Candidate in Edgware, England (UK)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Three (Edgware, England (UK)) in September 2018.

    Interview

    Has been invited on a face to face interview with the Assistant Manager of the Store and had a conversation about myself. After i have passed a 4 days moral preparing course in a 20 person team. All process took around 4 weeks.

    Interview Questions

    • What do i like to do, what is my hobbies, how do i see myself in retail (never used to work in sales before).   1 Answer

  4.  

    Customer Advisor Interview

    Anonymous Employee in Birmingham, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Three (Birmingham, England (UK)) in September 2018.

    Interview

    video interview. Gives you a few seconds to prepare before you answer, simple competency-based questions, have examples ready. Follopwed by face to face interview of more scenario questions 'name a time when you...'

    Interview Questions

    • what would your selling technique be?   1 Answer

  5.  

    Customer Advisor Interview

    Anonymous Employee in Stoke-on-Trent, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Three (Stoke-on-Trent, England (UK)) in September 2017.

    Interview

    I applied online, which I then had to send off a video answering questions. I was then asked to do an interview so went to the store and had a one on one interview with the manager. The manager was really good and asked you the standard questions in other interviews such as whats great customer service etc. He also asked about my hobbies and interests as they want to emphasise that you've got a personality. I got a call the week after saying I would love to offer you the job but a member of staff had returned and taken the hours I had applied for, so he called round the stores and I got another job nearby as he said he was really impressed. If you be yourself and exude confidence and personality you should be fine!

    Interview Questions

    • Describe a time when you gave or received great customer service.   Answer Question

  6. Helpful (6)  

    Customer Advisor Interview

    Anonymous Employee in Wellingborough, England (UK)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at Three (Wellingborough, England (UK)) in June 2017.

    Interview

    Initially I applied online for the role, then I did a video interview which asked standard questions about the role and what you can bring to the role. Afterwards I got a phone call from a recruiter asking me to come for an interview. The only flaw is that I applied for the job so long ago and the gap between the initial application/video interview and the phone call for the interview was so long that I completely forgot that I applied for the role.

    At the interview at the beginning I was asked to be on the shop floor. I met the members of the team. I spoke to customers and I shadowed and watched someone conduct a sale.

    After this I had the main interview. I won't lie it was very intense. There were a lot of questions and I had to think about my answers seriously instead of just answering them automatically which I liked as it was something different.

    Interview Questions


  7.  

    Customer Advisor Interview

    Anonymous Employee in Dagenham, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 8+ weeks. I interviewed at Three (Dagenham, England (UK)).

    Interview

    I had a group interview and it was great it was relaxed and chilled back and the people were amazing. We did group tasks then one on one interviews and it was really good

    Interview Questions

  8. Helpful (40)  

    Customer Advisor Interview

    Anonymous Interview Candidate in Bolton, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Three (Bolton, England (UK)) in January 2017.

    Interview

    The application process was pretty straight forward, I applied at around 8.30 on a Saturday night and less than an hour later I was invited to a video interview
    I did the video interview on the day after was intimidating at first but there's a lot of info on what to do and they talk you through it
    You have 30 seconds to think about each question then 90 seconds to answer, luckily I did my research before hand and managed to talk for the full 90 seconds each time
    After that I didn't hear anything from the company until 4 days later when a woman rang me asking about my availability, and then decided that because I was in full time college I wouldn't be able to work the full 16 hours (I worked it out and I could have) and encouraged me to apply for a 12 hour role if one comes up instead

    Interview Questions

    • Why do you want to work for Three and what are your future ambitions?   Answer Question
    • Name a time you've given/received good customer service   Answer Question
    • Why do you think it's important for customers to discover what products we sell and how they can improve their lives (this one was really hard)   Answer Question
    • What was the best team you've ever worked in and why was it great   Answer Question
    • Name a time you've had to achieve a sales goal   Answer Question

  9.  

    Customer Advisor Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at Three (London, England (UK)) in March 2017.

    Interview

    It was an online interview,
    Recorded 5 questions, they give 30 seconds for each question to think about the answer followed by 1.30 minutes to record the answer through a video recording

    Interview Questions


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