Three Interview Questions in United Kingdom | Glassdoor

Three Interview Questions in United Kingdom

Updated Apr 10, 2017
117 Interview Reviews

Experience

Experience
76%
11%
12%

Getting an Interview

Getting an Interview
84%
5%
4%
2
1
0

Difficulty

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  1.  

    Customer Advisor Interview

    Anonymous Employee in Dagenham, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 8+ weeks. I interviewed at Three (Dagenham, England (UK)).

    Interview

    I had a group interview and it was great it was relaxed and chilled back and the people were amazing. We did group tasks then one on one interviews and it was really good

    Interview Questions


  2. Helpful (19)  

    Customer Advisor Interview

    Anonymous Interview Candidate in Bolton, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Three (Bolton, England (UK)) in January 2017.

    Interview

    The application process was pretty straight forward, I applied at around 8.30 on a Saturday night and less than an hour later I was invited to a video interview
    I did the video interview on the day after was intimidating at first but there's a lot of info on what to do and they talk you through it
    You have 30 seconds to think about each question then 90 seconds to answer, luckily I did my research before hand and managed to talk for the full 90 seconds each time
    After that I didn't hear anything from the company until 4 days later when a woman rang me asking about my availability, and then decided that because I was in full time college I wouldn't be able to work the full 16 hours (I worked it out and I could have) and encouraged me to apply for a 12 hour role if one comes up instead

    Interview Questions

    • Why do you want to work for Three and what are your future ambitions?   Answer Question
    • Name a time you've given/received good customer service   Answer Question
    • Why do you think it's important for customers to discover what products we sell and how they can improve their lives (this one was really hard)   Answer Question
    • What was the best team you've ever worked in and why was it great   Answer Question
    • Name a time you've had to achieve a sales goal   Answer Question

  3.  

    Customer Advisor Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at Three (London, England (UK)) in March 2017.

    Interview

    It was an online interview,
    Recorded 5 questions, they give 30 seconds for each question to think about the answer followed by 1.30 minutes to record the answer through a video recording

    Interview Questions


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  5.  

    Customer Advisor Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at Three (Glasgow, Scotland (UK)) in February 2017.

    Interview

    The process as a whole was very relaxed. I applied online and was received an email about an hour later asking me to complete a video interview within three days. The video interview was something that I have not done before. However the questions were pretty straight forward and nothing surprising.

    About a week later I received a phone call inviting me to an interview the following day. The interview was very relaxed and I felt welcome in the store straight away. The questions were again very easy and were generally scenario based.

    After the interview I did not hear back until the following Tuesday (7 days after the interview) and was offered the job. I have to attend training in the next couple of weeks and will be begin working in the store afterwards.

    Interview Questions

    • What is customer service and why is it important?   Answer Question
    • Give an example of a time when you provided good customer service?   Answer Question

  6.  

    Customer Sales Advisor Interview

    Anonymous Employee in Leicester, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Three (Leicester, England (UK)) in February 2017.

    Interview

    Applied online and received an email for a video interview which was fairly straightforward. Consisted of 5 questions but before this you had a chance to answer a practice question which you could retry as many times as you wanted. A couple of short videos to watch too and one was referred to in the questions

    Interview Questions

    • From the video that was shown at the start, what did you learn about Three and why do you want to work for us?   Answer Question
    • What are your future carrier ambitions   Answer Question
    • When was the last time you worked in a great team, why was it so great?   Answer Question

  7.  

    Sales Advisor Interview

    Anonymous Interview Candidate in Lowestoft, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Three (Lowestoft, England (UK)) in February 2017.

    Interview

    Applied online and a few days after was invited to video interview, most of this has been covered in other reviews so I won't cover that too much but essentially 30 seconds to prepare for each answer then 90 seconds to provide each answer. I honestly thought I'd done badly at this as I didn't hear anything for two weeks but then I got a call inviting me to a face to face interview which consisted of a 45 minute interview followed by going on the shop floor approaching customers or engaging with staff. The interview considering the type of job it is was extremely difficult, constantly asking me to provide examples of certain things i.e. what would you do in a situation with an awkward customer' etc and then almost immediately after asking me practically the same thing again albeit re-worded slightly differently. these questions came one after the other in quick succession and I really felt put on the spot as if the answers I were giving were simply not good enough despite answering them as honestly and to the best of my ability, I felt more like I was on trial. Literally the day before I had had an interview for a sales estimator job within an industrial setting (essentially a much harder role) that asked me less questions than three did. The other thing I found is that if you have absolutely zero sales experience you will not pass this interview, luckily for me that wasn't an issue but a lot of the questions were sales focused which I understand but I see this as an entry level sales role compared to say the job I interviewed for the previous day. I found out through someone who worked at the store a few days later unofficially I did not get the role, he said at some point I may get a call informing me as such for which I will ask for feedback. After the interview I was asked to go on the shop floor and interact with customers or if there were none the staff, I found one staff member very un-engaging which I feel possibly could have looked bad on my part rather than hers.

    Interview Questions


  8.  

    Sales Associate Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Three (London, England (UK)) in February 2017.

    Interview

    After the initial application, I received an invitation to a recorded video interview. You had to watch two videos at the beginning (*pay attention* because you will be asked about it later) and then had 30 seconds to think on each question and 90 seconds to answer.

    Interview Questions

    • Why do you want to work for three and what are your career goals and aspirations   Answer Question

  9.  

    Sales Advisor Interview

    Anonymous Employee in Newcastle upon Tyne, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Three (Newcastle upon Tyne, England (UK)) in January 2017.

    Interview

    Pretty simple interview lasts around 45 minutes. Asking questions on where, what and how you handled situations in previous jobs and how you would handle new ones in regards to the role, appears very customer focussed and target driven. Felt extremely welcome by the managers and extremely at ease. Great experience.

    Interview Questions


  10.  

    Customer Advisor Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Three in January 2017.

    Interview

    I applied for the job via their Web page. I was then invited to a video interview which consisted of five questions plus one practise question.

    You have 30 seconds to prepare for the questions and then one shot to answer them, answers cannot be re-recorded.
    A few days after the video interview I received a phone call from Three asking me general questions (criminal convictions, times available).
    And then was booked in for a face to face interview with the store manager.

    The face to face interview was relaxed and took around 30 minutes.

    Interview Questions

    • why is it important for you to provide good customer service   Answer Question

  11.  

    Customer Sales Advisor Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Interview

    Working in sales and service, competency based interview mainly.. last about 45 mins
    Wanted specific examples, why, what, how, outcomes etc

    Examples of working to targets, difficult customers, great teams, strengths, weakness...

    Interview Questions


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