Tim Hortons Customer Service Representative Interview Questions | Glassdoor

Tim Hortons Customer Service Representative Interview Questions

Updated Mar 14, 2017
14 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Interview Candidate in Canada, KY
Declined Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 3 days. I interviewed at Tim Hortons (Canada, KY) in April 2015.

Interview

A phone call follows as a face to face interview. I went to interview, waited for almost 5 minutes for the interview. The interviewer was friendly and clearly talked to me.

Interview Questions

  • why do you want to work here? The interview asked me over 10 questions, I did not have time to take a breath. Anyway, that was a great interview experience.   Answer Question

Other Interview Reviews for Tim Hortons

  1. Helpful (2)  

    Customer Services Representative Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Submit a paper application with your previous experience and contact information, then I had a friend recommend me. Afterwards, I received a call from the manager and came in to meet with her. I came in and interviewed in the lobby/dining area of the store, and she asked me some very basic questions about my experience, basically just checking that I was able to be polite and not crazy.

    Interview Questions

    • There were no difficult questions, the interview was very straightforward and what I expected.   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Etobicoke, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Tim Hortons (Etobicoke, ON (Canada)) in September 2016.

    Interview

    i filled the employment form online and i received a call from their side that they are organising a job fair i applied for the interview they were having one to one interview and got selected because i had shown my availability, no previous experience required

    Interview Questions

    • tell me the items on which we serve   1 Answer

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Tim Hortons (Toronto, ON (Canada)).

    Interview

    I was contacted by phone for a person to person interview. I presented my resume again.
    Was asked why I would like the job and how I felt I was qualified for the job, if I had previous customer service jobs.

    Interview Questions

    Reasons for Declining

    got an offer elsewhere more suitable


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Tim Hortons (Toronto, ON (Canada)).

    Interview

    Easy. Fill out application, all other paperwork/resume etc. Head back to the managers area for an interview with manager about schedule and any restrictions on schedule. If everything goes well you are asked to come in for training and work starts on the same day with their clothing provided.

    Interview Questions


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Oakville, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Tim Hortons (Oakville, ON (Canada)) in August 2015.

    Interview

    Simple. Got a call asking if I was still looking for a job. I jumped at it, had the interview the next day and got the job on the spot.

    Here's a tip: if you do not mind the night shift they are always hiring for that shift, high turnover rate.

    Interview Questions

    • The usual questions about your experience   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee in Ajax, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Tim Hortons (Ajax, ON (Canada)) in March 2014.

    Interview

    they ask many question that i didn't know how to answer like if i can work over time or if someone didn't show up can i still work since i had school.

    Interview Questions


  8.  

    Customer Service Representative Interview

    Anonymous Employee in Oshawa, ON (Canada)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6+ months. I interviewed at Tim Hortons (Oshawa, ON (Canada)) in August 2013.

    Interview

    The interview was very fast and easy.I walked in and asked for the manager and waited 5-10 minutes for her to come out and we then sat at a table together and started with the interview. The manager asked very few questions and was very straight forward. After the interview I was offered a position when the was over.

    Interview Questions

    • Why do you want to work here?   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Halifax, NS (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Tim Hortons (Halifax, NS (Canada)) in October 2012.

    Interview

    just move to Halifax to moncton , was working at a Tims in Moncton , i filled out an application the same week i arrived in halifax ,, got a job interview within the next day ... got hired on the same day of my interview ...the hr manager was very Friendly ..... she asked me when I could start work .. I said Tomorrow .. :)

    Interview Questions

    • Why did i choose that specific Location ,how long have you been with Tims , how much experience do you have   1 Answer

  10. Helpful (1)  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Surrey, BC (Canada)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Tim Hortons (Surrey, BC (Canada)) in August 2012.

    Interview

    Came in for an interview, although it seemed to me as not an interview at all. The HR literally just mentioned what would be the job, what he was looking for, the hours of the job, how busy they get. Some of the staff were not as friendly as I had hoped for, especially in a customer service environment.

    Interview Questions

    Reasons for Declining

    Right after I got the offer, I tried communicating with the HR but never received any response. I think the lack of communication was the main reason why I declined. For someone who wants to work or should I say who loves to work, being left in the dark was not a good thing, and that was exactly how I felt.


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