Tim Hortons Customer Service Representative Interview Questions | Glassdoor

Tim Hortons Customer Service Representative Interview Questions

Updated Aug 11, 2017
15 Interview Reviews

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15 Candidate Interview ReviewsBack to all Interviews

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Helpful (2)  

Customer Services Representative Interview

Anonymous Employee
Accepted Offer

Interview

Submit a paper application with your previous experience and contact information, then I had a friend recommend me. Afterwards, I received a call from the manager and came in to meet with her. I came in and interviewed in the lobby/dining area of the store, and she asked me some very basic questions about my experience, basically just checking that I was able to be polite and not crazy.

Interview Questions

  • There were no difficult questions, the interview was very straightforward and what I expected.   Answer Question

Other Interview Reviews for Tim Hortons

  1. Helpful (1)  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Surrey, BC (Canada)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Tim Hortons (Surrey, BC (Canada)) in August 2012.

    Interview

    Came in for an interview, although it seemed to me as not an interview at all. The HR literally just mentioned what would be the job, what he was looking for, the hours of the job, how busy they get. Some of the staff were not as friendly as I had hoped for, especially in a customer service environment.

    Interview Questions

    Reasons for Declining

    Right after I got the offer, I tried communicating with the HR but never received any response. I think the lack of communication was the main reason why I declined. For someone who wants to work or should I say who loves to work, being left in the dark was not a good thing, and that was exactly how I felt.


  2. Helpful (1)  

    Customer Services Representative Interview

    Anonymous Employee in Surrey, BC (Canada)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Tim Hortons (Surrey, BC (Canada)) in March 2012.

    Interview

    Tell me about yourself, situational questions where you felt most challenged. Overall was pretty easy they are not picky, you'll most likely get the job even if you don't have much experienced. Just tell that you're a hard worker and willing to learn and everything should be fine.

    Interview Questions

    • Give an example of a situation where you felt most challenged.   Answer Question

    Negotiation

    No negotiation, they just give me $12/hr

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Oshawa, ON (Canada)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6+ months. I interviewed at Tim Hortons (Oshawa, ON (Canada)) in August 2013.

    Interview

    The interview was very fast and easy.I walked in and asked for the manager and waited 5-10 minutes for her to come out and we then sat at a table together and started with the interview. The manager asked very few questions and was very straight forward. After the interview I was offered a position when the was over.

    Interview Questions

    • Why do you want to work here?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Employee in Halifax, NS (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Tim Hortons (Halifax, NS (Canada)) in October 2012.

    Interview

    just move to Halifax to moncton , was working at a Tims in Moncton , i filled out an application the same week i arrived in halifax ,, got a job interview within the next day ... got hired on the same day of my interview ...the hr manager was very Friendly ..... she asked me when I could start work .. I said Tomorrow .. :)

    Interview Questions

    • Why did i choose that specific Location ,how long have you been with Tims , how much experience do you have   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Tim Hortons (Toronto, ON (Canada)) in June 2011.

    Interview

    One on one
    At a Tim Hortons location. We sat in the middle of the regular public. It was alright as the interview took place at a time where there were not that many customers. I still got a bit uncomfortable when I had a customer sitting close by. They may have potentially heard the interviewer’s questions.

    Interview Questions


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Oakville, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Tim Hortons (Oakville, ON (Canada)) in August 2015.

    Interview

    Simple. Got a call asking if I was still looking for a job. I jumped at it, had the interview the next day and got the job on the spot.

    Here's a tip: if you do not mind the night shift they are always hiring for that shift, high turnover rate.

    Interview Questions

    • The usual questions about your experience   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee in Etobicoke, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Tim Hortons (Etobicoke, ON (Canada)) in September 2016.

    Interview

    i filled the employment form online and i received a call from their side that they are organising a job fair i applied for the interview they were having one to one interview and got selected because i had shown my availability, no previous experience required

    Interview Questions

    • tell me the items on which we serve   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Tim Hortons (Toronto, ON (Canada)) in January 2017.

    Interview

    fun and nice. people were friendly and told me that i was great fun and nice. people were friendly and told me that i was great fun and nice. people were friendly and told me that i was great fun and nice. people were friendly and told me that i was great fun and nice. people were friendly and told me that i was great fun and nice. people were friendly and told me that i was great

    Interview Questions

    • how old are you, are you a boy or girl   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Ajax, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Tim Hortons (Ajax, ON (Canada)) in March 2014.

    Interview

    they ask many question that i didn't know how to answer like if i can work over time or if someone didn't show up can i still work since i had school.

    Interview Questions


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