Time Warner Cable Tier III Tech Support Interview Questions | Glassdoor

Time Warner Cable Tier III Tech Support Interview Questions

8 Interview Reviews

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Helpful (3)  

Tier III Tech Support Interview

Anonymous Interview Candidate
No Offer
Easy Interview

Application

I applied through an employee referral. I interviewed at Time Warner Cable.

Interview

they asked many questions about tech expertise not something you can fake you either have it or you don't. I got referred by a friend who got in at a time when they were less specific in what they were looking for. Now unless you have the right experience you likely will not get an offer.

Interview Questions

Other Interview Reviews for Time Warner Cable

  1.  

    Tier III Tech Support Interview

    Anonymous Employee in Garfield Heights, OH
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Time Warner Cable (Garfield Heights, OH) in November 2012.

    Interview

    One interview, short knowledge exam, very easy questions if you know anything about computers. Anyone can get this position if they know how to operate a computer and how to do a little bit of trouble shooting. The issues faced in day to day work are no harder than the what is trained. Get ready for a couple technical questions. Look up basic coax cable sizes and the what type of cable an ethernet is. or better yet it is an rj-45 cable as this will be on the test given during the interview. Brush up on networking knowledge and you should be just fine.

    Interview Questions

    • No difficult questions, just have an answer ready to show how you would bring value to the position. There is an extensive training process to teach employees advanced technical troubleshooting.   1 Answer

    Negotiation

    No negotiation I was just told what I would be making.

  2.  

    Tier III Tech Support Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Time Warner Cable (Greensboro, NC) in October 2012.

    Interview

    There is an on-boarding process that weeds out non-technical folks. Next, you will have a phone interview with a recruiter/HR rep. If that goes well, you will be brought in for an in-person interview with one of the managers in the department. Sometime in this process, you will complete a drug and background check.

    Interview Questions

    • If you are a little rusty on technical terms, brush up a bit before the interview. Best honest and be yourself!   Answer Question

    Negotiation

    I didn't negotiate as I was fine with the offer.

  3. Helpful (1)  

    Tier III Tech Support Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Time Warner Cable (Greensboro, NC) in October 2011.

    Interview

    a lot easier than i thought it would be. there was an online assessment, then the recruiter called for a voice interview, then i was scheduled for an interview with 2 supervisors, first one from what seemed to be HR, then one from the team on which i'd be working. the offer was made about a week or so later. the questions weren't too deep or geeky. knowledge of routers and basic 'how does the internet work' needed. a+ and/or network+ people should have no problem whatsoever, but even just smarter-than-your-average-bear types have a shot if they have some technical background and, especially customer support experience. sales experience is definitely welcome, though they'll swear to you it's not necessary.

    Interview Questions

    • mostly about attitude towards customers in a support environment   Answer Question
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  5.  

    Tier III Tech Support Interview

    Anonymous Employee in Portland, ME
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Time Warner Cable (Portland, ME) in September 2010.

    Interview

    The interview process started with a call from HR at the regional office in Albany. I was asked a series of general queistions about who I was, what my past experience was, when I could start and if I was willing to submit to a drug test.

    After answering these questions an one on one interview was scheduled with a tier 3 supervisor. Duing this interview I was asked basic networking questions. Asked how I would handle an irate customer, is there any time where it is ok to violate policy and other questions of that nature.

    All in all it was a fair and reasonable interview. At the end of the interview I was told that I appeard to be a good fit and that I would hear back with an offer from regional HR. I received that call a day later, accepted a position and started work within two weeks.

    Interview Questions

    • In what scenarios to you feel that it is alright to violate company policy?   Answer Question

    Negotiation

    There was nothing to negoiate at this level. Here is what we're offering, do you want the job.

  6.  

    Tier III Tech Support Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Time Warner Cable in April 2010.

    Interview

    The testing process is too relaxed this results in less experienced employees and low overhead for staffing this role. Most who show interest and moderate capability with a PC will be hired.

    Interview Questions

    • Most interview questions are related to classic interview questions. I.E; "Describe a difficult situation you faced at work or with a customer and what you did."   Answer Question

    Negotiation

    Be confident in your answers and project capability, when asked if you have questions answer " Yes" and use this time to politely build rapport and a positive emotional connection.

  7.  

    Tier III Tech Support Interview

    Anonymous Employee in Middletown, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Time Warner Cable (Middletown, NY) in April 2008.

    Interview

    I applied online and called the recruiter to follow up on my application. After following up they began a background check, which included all schooling (high school and college). When the background check was complete I had an in person interview with the recruiter, manager and two supervisors, this was followed by a drug test.

    Interview Questions

  8.  

    Tier III Tech Support Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Time Warner Cable in April 2011.

    Interview

    Applied online. Got a call from an in-house recruiter 4 weeks after. Breezed through that. Got scheduled 3 days out for the in person interview with recruiter on phone. First in-house interview was a panel of 2. About 15 technical questions like you find in A+ or basic Network+ exam. Got about 3 wrong. Just told them i couldn't remember the exact answers but know how to research solutions. A supervisor then came in for a 1 on 1. He asked behavioral questions and some technical questions that require detailed answers, like describe the process of pulling up a web page using the OSI Model, and how would you troubleshoot slow Internet connection with an XBOX360. Just basic tech questions. The place is cool, relaxed work place. They dress business casual. Got called for the offer before i got to my car in the parking lot.

    Interview Questions

    • The most difficult was locating a packet travelling around the globe with the time stamp of different region in an SMTP header string. It seems some of their questions are such to knock you off. If you have much stuff on your resume; beware. I figured it out, but later got to know it wasn't part of the interview.   Answer Question

    Negotiation

    Non negotiable.

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