Toast Inc Customer Support Specialist Interview Questions | Glassdoor

Toast Inc Customer Support Specialist Interview Questions

Interviews at Toast Inc

2 Interview Reviews

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Helpful (3)  

Customer Support Specialist Interview

Anonymous Interview Candidate in Boston, MA
Declined Offer
Negative Experience
Average Interview

Application

I applied online. The process took 3 weeks. I interviewed at Toast Inc (Boston, MA) in March 2017.

Interview

Interview Process started with a phone convo with a Toast Recruiter. Convo was great. Told me all about Toast. He asked my salary. I told him I current made about $60/$65k per year. He said that sounds like a more senior role and that he would look into it. He asked if I would be comfortable at $56k with a 10% bonus. I said I would definitely consider it. We also went over the roll, lots of phone support, not Monday-->Friday. Sun->thurs or Tues->sat. They were looking to fill the 10-7pm shift. I said I was fine with that even though i really just want 9-5, Monday->Friday.

A week or so went by and I came in for an interview. Staff was great. Very kind, not too aggressive.

I eventually got an offer. $24/hr with overtime expected. I was not too happy that not only did they switch to hourly, but that it was way less than I expected. So at $24/hr for 40 hrs, it would around $50k/yr. Then he mentioned that if I did 6 extra hrs of overtime per week, that would make up the difference. I responded to the offer with a counter. I also asked for a senior title. I did not get either. The recruiter also tried to tell me that Toast was such a good opportunity that the $10k bump is worth it and that he took a $30k bump when he left his previous job. No person in their right mind leaves one job for $30k less per year unless they have a trust fund.

How can I be expected to leave a job where I would be working more for less money?

Overall, it seems like a great company but if they want good new staff, pay them what they are worth and dont BS them during interviews.

Interview Questions

Toast Inc Response

Jun 30, 2017 – Director Talent Acquisition

Thank you for taking the time to write a review, it’s great to have your feedback. I apologize for any confusion regarding your compensation. It sounds like there was quite a bit of back and forth on... More

Other Interview Reviews for Toast Inc

  1. Helpful (1)  

    Customer Support Specialist Interview

    Anonymous Interview Candidate in Omaha, NE
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Toast Inc (Omaha, NE) in March 2018.

    Interview

    While the interview was pleasant and the people I interviewed with were pretty cool, it seemed like they were trying super hard to "sell" me on the company. I did receive an offer which I was forced to decline due to the really odd shift that wasn't mentioned to me in the interview process. There was a lot of back and forth with the recruiter but the process was backwards. I mean asking for references once an offer has been made? That's odd to me. I feel that Toast has a lot of growing up to do before it can really get ( and keep) quality people. The vibe I got was that it's not a place for someone with a family, a personal life, or an active life. If you love working the weekends and the graveyard shift this is perfect for you!

    Interview Questions


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