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      Toast Inc

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      Customer Success Specialist Interview

      Sep 14, 2021
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at Toast Inc

      Interview

      Overall, the interview went well. I met with members of the team, including the manager. I did a case study and it was great. The problem came after the interview; they called me and said I was overqualified and they wanted me to come in for their Corporate Team position. They wanted me to do the entire interview, including case study, all over again. I had taken the day off of work to complete this, then they tell me I'm too good, so please come in for another interview? Great example of a company that does not know how to scale their growth.

      Interview questions [1]

      Question 1

      They asked basic questions, like why I want to work at Toast. There was also a case study.
      Answer question
      3
      avatar
      Toast Inc response
      4y
      Thank you for interviewing with Toast. Although I'm disappointed to hear that this was your experience, I am appreciative of your feedback. While our interview process is designed to assess candidates across multiple competencies, it also provides an opportunity for the candidate to meet with their potential teammates and understand the position in more detail. My virtual door is always open if you would like to discuss further. Please feel free to reach out to me directly on LinkedIn.- Kelsey O'Donnell, Associate Manager, Talent Acquisition

      Other Customer Success Specialist Interview Reviews for Toast Inc

      Customer Success Specialist Interview

      Sep 10, 2019
      Anonymous Interview Candidate
      Boston, MA
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Toast Inc (Boston, MA) in Mar 2019

      Interview

      Started with a 30 minute screening call to tell me more about the position. Second interview happened over the phone for 30 minutes a week later. Third interview in person with case study presented to team. In-person interview was not professional and interviewees were not given enough information to prepare. Interviewers were rude and failed to provide appropriate feedback / pay attention during the case study presentations. Overall, very poor interview experience. Lots of emphasis placed on "finding the right fit for the team", yet interviewers basically just ask questions that they expect one-uniform answer to and the entire process was just trying to figure out what they want to hear versus the team actually listening and getting to know the interviewee.

      Interview questions [2]

      Question 1

      How do you manage a project start to end?
      Answer question

      Question 2

      How do you collaborate with different stakeholders for projects?
      Answer question
      avatar
      Toast Inc response
      6y
      Thank you for taking the time to write this review. I’m sorry to hear that you had a negative experience with our team. The behaviors that you described are definitely not aligned with our company ethos. I appreciate you sharing this feedback as it is invaluable in helping us improve. Please reach out to me directly on LinkedIn if you would like to discuss further. - Mike Brown, VP Talent & Insights

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