Toyota North America Customer Relations Intern Interview Questions | Glassdoor

Toyota North America Customer Relations Intern Interview Questions

3 Interview Reviews

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Helpful (2)  

Customer Relations Intern Interview

Anonymous Employee in Torrance, CA
Accepted Offer
Positive Experience
Difficult Interview

Application

The process took 4 weeks. I interviewed at Toyota North America (Torrance, CA) in April 2010.

Interview

The process was very thorough and very involved. I was first interviewed by hr via phone, then interviewed by a manager on the phone. After those I was invited to come down to hq for a skills test and a panel interview. I interviewed with two managers for an hour. The interview consisted of many situational/ behavioral questions. Be prepared. While I was there I also completed a multitasking/ skills test on a computer in an empty office. It wasn't difficult. I received a phone call with an offer a half hour after leaving the interview. Just be prepared with knowledge about Toyota, be confident and personable!

Interview Questions

  • How would you handle a customer yelling at you on the phone over a bad dealership experience?   1 Answer

Negotiation

No negotiation.

Other Interview Reviews for Toyota North America

  1. Helpful (1)  

    Customer Relations Intern Interview

    Anonymous Employee in Torrance, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at Toyota North America (Torrance, CA) in January 2009.

    Interview

    They asked behavioral type questions. Had a phone interview before a 2 on1 interview. The interviewers were very nice. Found out about the job through my university career website. Customer service related working at a call center.

    Interview Questions

    • What would you do given a certain situation with an angry customer?   1 Answer

  2.  

    Customer Relations Intern Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Toyota North America in June 2010.

    Interview

    I submitted my resume and application and two days later I received a phone call from a recruiter to set up an interview for a telephone screening. During the telephone screening, I was asked questions about what made me choose my college for obtaining a degree. I was also asked about specific situations where I would had to lead or be involved in team work.

    Interview Questions

    Negotiation

    I did not negotiate my pay.


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