Travelers Customer Service Representative Interview Questions | Glassdoor

Travelers Customer Service Representative Interview Questions

Updated Apr 13, 2017
32 Interview Reviews

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Helpful (8)  

Customer Service Representative Interview

Anonymous Interview Candidate in Spokane, WA
No Offer
Negative Experience
Easy Interview

Application

I applied through a recruiter. I interviewed at Travelers (Spokane, WA) in February 2017.

Interview

I put in an aplication through indeed then a week later got and email to set up phone interview. The interview was horrible the recruiter rushed me through the whole thing it was suppose to be 15 to 30 min, I only got less than 10 min!!! Then she said they would email me to let me know, but we all know that means I didn't get the position!! Like seriously tell me then and there that I didn't get it instead of making me wait!!! How do you expect to gain experience if not one it willing to teach you and give you experience!!!!

Other Interview Reviews for Travelers

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Travelers (Dallas, TX) in March 2017.

    Interview

    Interview process was very reasonable. They gave me time to answer all the questions and when I did not understand the context of the question they explained very well. I Had a great experience in general.

    Interview Questions

    • tell me about a time you had irritated customer and how did you do to resolve it.   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Richardson, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Travelers (Richardson, TX) in March 2017.

    Interview

    I applied for Travelers on 03/12/2017, got an email about setting up a phone interview on 03/14/2017, had phone interview on 03/16/2017, interview was very straight forward. Recruiter told me about the position, the pay, the benefits, the hours, everything i would need to know. She also asked about my background and why i was interested in working for the company. After the phone interview i received and email to take an assessment and an on-line simulation the same day. After the assessments i received a call the next day to set up an in person interview for the next week. This interview was with a member of HR and a customer service supervisor. It was very easy, they asked me questions in S.T.A.R. format and gave me more information about the position. pay, hours, and benefits. Overall the experience was very straightforward, relaxing, and easy, Was told i should hear something by the end of next week.

    Interview Questions


  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience

    Application

    I applied online. The process took 2+ months. I interviewed at Travelers (Houston, TX) in March 2017.

    Interview

    Very extensive interview process, phone interview 30 -45 minutes, 3 hour testing, that consisted of math, writing, typing and basic insurance terminology. The test is designed so you will not finish so try your best, you are allowed to use a calculator on the test.
    An invite for a face to face interview that lasted 2 and a half hours, you shadow and meet with 1-2 people, everyone was very professional and friendly. They ask you about yourself, and to elaborate on situational type questions.
    What is off putting about Travelers is, I followed up with them after not hearing back after two weeks which, was the designated time they specified. I reached out to my initial recruiter to inquire if selections had been made because I had other phone calls coming in from other employers - no answer, I then followed up with the administrative assistant who informed me no decisions had been made and I would be hearing from a recruiter ASAP. The following week my recruiter called me back and I missed her call, I called her back on a Thursday and she didn't return my call, I called her on Tuesday of the following week and she answered. I asked her if selections had been made her response, some offers have been made and it is up in the air if they would like to bring more people on so if I hadn't received a decline notice I'm still in the running, so over all its been a month later and no response on anything.

    I feel that is very unprofessional, you expect applicants to be on time and jump through hoops and you do not have the common courtesy to respond back so much for open communication.

    Interview Questions


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  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Spokane, WA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Travelers (Spokane, WA) in January 2017.

    Interview

    I applied online and they emailed shortly after applying. I had a 15 minute telephone interview. The interview was very easy and I thought it went well, but eight days after the interview, the job status page, said "no longer under consideration". I did not receive a rejection letter.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Richardson, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. I interviewed at Travelers (Richardson, TX) in January 2017.

    Interview

    Went to a job fair which was basically a pre-screening where they let you know the basics of the job. An interview was set up for 10 days later and I had to finish two online assessment tests before then. Everyone at the job fair and the two interviews were extremely friendly. I did not receive a job offer but they did personally call one week later to let me know.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Travelers in January 2017.

    Interview

    I applied for Claims Customer Service Rep position in late December 2016. I received an email on January 4th from a recruiter asking for my availability to conduct a phone interview. I did the phone interview two days later which lasted for about an hour. She discussed the position in depth and told me the salary range. She also asked basic interview questions and about my work history. I did not prepare for this phone interview and it went fine. She told me I would be a good fit and wanted me to go come in next week to take an assessment. The assessment lasted about three hours. Afterwards, we were taken one by one and told the results by the proctor which I passed with flying colours. I came in for an interview the following day with two individuals. They read questions from a long packet and it lasted about an hour and a half. I asked a lot of follow-up questions about the department and inquired about advancement options, how are we evaluated, and etc. I was told it would take a couple of weeks before I am contacted by HR with a decision because they're early in the interview process.

    For the past three weeks on the job submission status page, my status has been "interview" with an HR status date of "1/xx/2017". They finally closed the job posting last week and today, when I checked my status was still "interview" but the date has changed to "1/31/2016". I am assuming I did not receive the job because it been over three weeks and I have not heard back from anyone at the company. I am a recent college graduate with customer service experience and prior supervisory experience plus I am sure I did a good job at my interview. So why I was not chosen I am unsure because I exceeded the qualifications for the position.

    My recommendation is if your waiting to hear back and are offered a job at another company to take it. I was offered a job at another company and am happy that I accepted it. If I had put all my eggs into Traveler's basket I would be stressing myself out right now. While I really wanted this job it is just smart to keep your options open so you don't miss out on opportunities.

    Interview Questions

    • Why did you leave your previous job?
      Describe a time when you had to deal with a difficult customer?  
      Answer Question

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Travelers (New York, NY) in October 2016.

    Interview

    It was over all hard and intense. They asked many questions. Several pertaining to personality. Be papered to be interviewed by more than one person. But overall the interview was shorter than one hour.

    Interview Questions


  9. Helpful (16)  

    Customer Service Representative Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Travelers (Orlando, FL) in July 2016.

    Interview

    This is the most in-depth interview process I've ever been through. I applied online July 3, 2016 and within a few days received an email from a recruiter in Hartford asking to set up a phone interview. The interview contained very simple questions about my work history and why I would be a good fit for this particular position. It was more of a friendly conversation than an "interview." The recruiter was extremely friendly and helpful and scheduled me for the on location assessment the following week.

    Before going in for the assessment you receive an email about what the assessment will contain and it does say that there is a "possibility" of a same day interview. I made sure to dress appropriately and be prepared just incase and I was the only one. I would suggest doing this as well. You start off with data entry. If you don't pass this 5 minute assessment then you're immediately excused. The actual assessment took roughly 3 1/2 hours and was basically an adult SAT. It contained math, reading, spelling, comprehension and so on. It is timed and if you have additional time be sure to go back and check your work. The proctor was extremely helpful and sweet.

    After the assessment the proctor began calling people into the hallway to go over results. She left myself and one other person in the room alone and came back in and told us we had passed and set up our in person interviews for the next week. When I say I prepared for this interview, I PREPARED. For days. I went through all prior interview questions from other people on here and came up with examples for each.

    On the day of my interview I was interviewed by a man and a woman and as all other Travelers employees had been, they were extremely nice. They made me feel SO at easy. We were able to joke around during the interview so that it wasn't so awkward feeling. They asked all behavioral questions. They had basically a booklet and went down the line and one of them took notes on everything. This is where being prepared definitely came in handy. I had a ready response for almost every question that they asked me. After the interview they told me they would be in touch regardless of their decision.

    Almost exactly a week later I received a call for the unofficial offer. I accepted immediately. The next step from here was a drug test and background check. I immediately did the drug test and began the background check. If there's any advice I can give you about this process is that you need to be honest he entire time. From the time you submit your resume until the end, include accurate information for everything! Don't fudge dates, times, degrees, jobs anything. You can get through this entire process then have your offer taken for not being honest. I had left some old, little jobs off of my resume and application but was sure to disclose them on my background check.

    After a week, I received my "official" offer and start in two weeks! I could not be more excited! If applying at the Orlando office I can reassure you that this may be a long process but it is worth it and don't be nervous because everyone is SO friendly and accommodating!

    Interview Questions

    • What was your favorite work environment that you worked in? What was your least favorite?   Answer Question
    • Tell me about a time you went out of your way for a customer?   Answer Question
    • How do you feel about work that may be "repetitive?"   Answer Question
    • Tell me about a time you had to work together as a team. What was the outcome?   Answer Question
    • Tell me about a time you made a mistake and owned up to it.   Answer Question

    Negotiation

    No negotiating.


  10. Helpful (10)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Travelers.

    Interview

    Phone interview around 30 mins, then schedule for 4 hours testing really easy, then schedule for a panel interview. Mainly behavioral questions. I thought it went really well. Said I was supposed to hear back in a week. Nothing. Now almost two months later I get a generic email saying sorry.. Seems like a great company to work for but the way the handle the rejection after spending over 9 hours of someone time. It is pretty insulting.

    Interview Questions

    • Tell me about a time you went beyond the call of duty to help someone else.   Answer Question
    • Tell me about a time where you had to make a hard decision on your own.   Answer Question
    • Tell me about a time where you had to deal with difficult customer.   Answer Question
    • Why do you feel you will be a great fit in our company?   Answer Question
    • Tell me about a time where you had to explain a policy to complicated person.   Answer Question
    • What are your weaknesses and strengths in order?   Answer Question

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