Travelers Interview Questions in Houston, TX | Glassdoor

Travelers Interview Questions in Houston, TX

Updated Jul 19, 2017
31 Interview Reviews

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  1. Helpful (6)  

    Claims Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Travelers (Houston, TX) in July 2017.

    Interview

    Phone interview that lasted 15 min. You will be invited to take 3-4 hr assessment test. The test is pretty simple. The typing portion you do get to practice before you take the actual test and it's just data entry. You get more than enough time to take the 5 part test. You will know the next day if you passed or not. If you passed you are invited to an interview with two unit managers. They will let you know within a week or so if you got the job.

    Interview Questions

    • Tell me about a time....(behavioral question/ STAR METHOD). Why you picked Travelers( just go on their website and look at why join Travelers to answer that question. Tell me about yourself; standard interview questions.   Answer Question

  2. Helpful (23)  

    Claims Adjuster Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Travelers (Houston, TX).

    Interview

    Don't be fooled by people who did not get an offer and left very negative feedback! No, the people in the building are not "ghetto," no, the leadership doesn't pass on people who 'threaten their position.' Very professional, welcoming, and diverse workforce. Travelers does their best to hire the best and brightest (pay is higher than all other ins. companies). They are open to hiring entry level. If you come from a different carrier and have been an adjuster for years, knowing the job isn't the only qualifier!

    Very difficult interview process! Phone screen interview, followed by a tough in-house assessment, and then a whole afternoon of various interviews. That being said, making it to the end and surviving the cut leaves you with a sense of accomplishment. General advice: Practice STAR method, be ready to ask A LOT of thoughtful and relevant questions (this is what the company is looking for the most), be able to show how your past job experience has skills that are pertinent to being an adjuster (such as negotiating, multitasking, customer service), and also practice speed testing/typing (if you are not a fast typer). FYI, if you're brand new to insurance, having obtained an adjusters license really helps!

    The phone screen was easy, they basically ask about your resume and a few behaviorals. Next is the very tough SAT-like assessment testing your grammar, typing speed, math skills, reasoning, and general insurance knowledge. It has a 70% fail-rate, so the company really wants to take on intelligent and quick-thinking folks. It is designed to not let you finish in time and you must pass each individual section to pass the assessment. IF you pass, the rest of the day is a series of interviews with several managers of different sections, as well as VP level leadership and also with HR leadership. You also have two peer sit-alongs, but don't drop your guard, act as if you're sitting along with leadership, because guess who is going to ask them about you!

    Interview Questions

    Negotiation

    Did not attempt to negotiate, the offer was WAY over industry average. Again, I want to emphasize that yes, this is one of the toughest interview processes you will go through, but it's for a reason. If you get the opportunity to interview, don't take it for granted. PREPARE

  3. Helpful (1)  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Travelers (Houston, TX) in May 2017.

    Interview

    Contacted by a recruiter by phone and email requesting a interview. Interview was scheduled two days later. I did really well on the phone interview and was scheduled 3 days later to take assessments. The assessments are really long and you have a short amount of time to complete them. Even though it requires on some sections in depth thinking and analyzing and comparing of a lot of information. The assessments in my opinion are ridiculous and a waste of time. Received a email literally 15 minutes after taking the assessments that I was not selected to move forward.

    Interview Questions

    • All behavioral based questions.
      Practice the star method.   Answer Question

  4. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience

    Application

    I applied online. The process took 2+ months. I interviewed at Travelers (Houston, TX) in March 2017.

    Interview

    Very extensive interview process, phone interview 30 -45 minutes, 3 hour testing, that consisted of math, writing, typing and basic insurance terminology. The test is designed so you will not finish so try your best, you are allowed to use a calculator on the test.
    An invite for a face to face interview that lasted 2 and a half hours, you shadow and meet with 1-2 people, everyone was very professional and friendly. They ask you about yourself, and to elaborate on situational type questions.
    What is off putting about Travelers is, I followed up with them after not hearing back after two weeks which, was the designated time they specified. I reached out to my initial recruiter to inquire if selections had been made because I had other phone calls coming in from other employers - no answer, I then followed up with the administrative assistant who informed me no decisions had been made and I would be hearing from a recruiter ASAP. The following week my recruiter called me back and I missed her call, I called her back on a Thursday and she didn't return my call, I called her on Tuesday of the following week and she answered. I asked her if selections had been made her response, some offers have been made and it is up in the air if they would like to bring more people on so if I hadn't received a decline notice I'm still in the running, so over all its been a month later and no response on anything.

    I feel that is very unprofessional, you expect applicants to be on time and jump through hoops and you do not have the common courtesy to respond back so much for open communication.

    Interview Questions


  5. Helpful (9)  

    Claim Representative Trainee Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at Travelers (Houston, TX) in August 2016.

    Interview

    The interview process is very lengthy but well worth it!!! I interviewed on Thursday Aug 4, 2016 with 2 supervisors, 1 peer, 2 managers, the VP and last with HR. It went pretty well, the environment is welcoming and friendly. I received my offer Monday Aug, 2016 and accepted with NO hesitation!!! The pay is GREAT for an entry level position.

    Interview Questions

    • The interview questions were situational and behavioral for instance, "Tell me a time when..." "How would you function if..."   Answer Question

  6. Helpful (1)  

    Auto Claims Adjuster Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at Travelers (Houston, TX) in August 2016.

    Interview

    A waste of time
    Apply online
    Phone screen
    In person testing for 3 hours
    Interview with 2 managers
    Peer interview 2 hours
    Interview with another manager, who didn't have the courtesy to show up for my interview
    Receptionist and testing coordinator were nice
    Hiring managers very subjective, not good interviewers
    It appears that they only hire persons who pose no threat to their positions
    One interviewee was dressed as if she were going to the club and not a job interview- I'm sure she got the position
    The work area was filled with gay and ghetto people, not that I have anything against these groups, but it just seems that my candidacy was denied because I did not fit into these categories

    Interview Questions

    • A time you went above and beyond for a customer?
      Don't know why they ask because their adjusters do nothing of the sort. The employee I set with for 2 hours was disengaged and spoke rudely to all his customers   2 Answers

  7.  

    Claim Adjuster Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Travelers (Houston, TX) in June 2016.

    Interview

    Applied on-line. First telephone interview informed me that the position I applied for was being filled internally, but they asked if I would I consider another position if one opened up. I said yes and a couple of weeks later, I got a call and e-mail about another position I should apply for. After I applied for that position on-line, I received a call to come in for testing and interviews. I was told to allow 3 hours for testing, and if I passed that, I would continue to the interview phase. If I passed each subsequent interview, I would continue with the interview process. I apparently passed the testing, which included a typing test, vocabulary, reading comprehension, etc. I was then brought into a small conference room with 2 unit managers. They asked standardized situational questions from a script and carefully wrote down their impressions. I apparently passed that phase and, after a time for lunch, I sat with 2 different adjusters at their desks to learn about what they do. After that I was introduced to the line lead who told me more about the position available and asked what I had learned in each phase of the process. As a former employee of Travelers, I really did not learn much of anything new and therefore my answers were general. He was disappointed that I did not provide more detail about my experience. He then went on to tell me that I would generally meet next with the HR person, but they were out of the office at the time. He then told me that the position would most likely be filled internally since they had several employees in another unit who were available. I was then released and told to expect a call from the HR person. About a week later I received an e-mail that they had filled the position internally.

    Interview Questions

  8. Helpful (1)  

    Underwriter Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Travelers (Houston, TX) in February 2016.

    Interview

    First a phone call from the Home Office. I was then sent a more in depth application to fill out. I'm assuming this is to prepare for a background check. Then I got called in for an in person interview. Very relaxed. It's been a few days and I have not heard back.

    Interview Questions


  9. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Negative Experience

    Interview

    Applied online ,received email in few days to schedule phone screening .Passed phone screening , the person was very polite, professional and easy to conduct phone interview.Than got scheduled for skill test. Data entry is first , I did good (as she told me) compare to ones i was sitting next to, than 4 other tests on which I am sure i did great.All sections are easy and math is simple and can be done in 15 minutes.Tests are not difficult as you may think. After all attendants took a tests they started calling out people one by one. Than when its all started. I was left last and the person in the room told that person who supposed to give me results is possibly logging off for today ? Really? You think it's professional? who is leaving from work if it is their job ? I am sure she lied to me regarding that because they decided for some other reason not to pursue my candidate but they don't tell you they told me to call her tomorrow morning .Next morning i have email stating i did not pass one of the sections ? That is all really unprofessional and not qualify as a good company to do. If i did not pass you can tell me and show me the results. The other thing if this is such a great company to work for why they hiring so many positions ? Good luck to these who apply !!!


  10.  

    IT Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at Travelers (Houston, TX) in October 2015.

    Interview

    Attended the Grace Hopper Conference but was emailed a couple of days before the conference to schedule an interview (employers were able to see our resumes because of GHC's resume database). When I arrived at the interview, I was put in a group with two other people. We each interviewed with three other employers for 15 mins. The employers all were slightly "higher-ups"in the company and were always related to the field you were interested in. The questions were all behavioral, mainly asking how you dealt with problems in school/workplace/etc. The whole process was really great, and everyone was so sweet and kind. I'm sure the actual interview process is different but because this conference is so huge and well-known, they expedited the process. The next day I was emailed to head back to the interview booth and was offered a position.

    Interview Questions

    • How would people describe you as a leader? How about a follower?   Answer Question
    • When was one time that you worked with a diverse group of people who clashed with you on opinions or how stuff was done, and how did you solve this?   Answer Question

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