Travelers Interview Questions | Glassdoor

Travelers Interview Questions

Updated Sep 22, 2017
833 Interview Reviews

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  1.  

    Claims Representative Trainee Interview

    Anonymous Employee in Richardson, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Travelers (Richardson, TX) in August 2017.

    Interview

    Very rigorous process as they are looking for the best. Assessment test, panel behavioral interview, and HR interview. As long as you are confident in your skills and experience convincing the managers of the same should go well.

    Interview Questions

    • Name a time when...what did you do... and what was the outcome?   Answer Question

  2.  

    Property Field Claims Adjuster Interview

    Anonymous Employee in Diamond Bar, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Travelers (Diamond Bar, CA) in August 2017.

    Interview

    First step was to have a phone interview. The in-house recruiter "Jill" was very personable and professional. She made the phone interview experience very easy and comfortable. We actually talked for quite a bit of time about the job and my experience. I attribute come of my successful acquisition of the position to her process and professionalism. I've had some other phone interviews that were rather unpleasant and painful.

    after successfully completing the phone interview i was selected to move on to take the computer test. i was told that if i pass the test, i may be asked to stick around for an interview with some managers. so show up prepared to possibly interview. unfortunately/fortunately for me another candidate passed and was asked to stay for an interview and i was asked to return on another date. which was fine with me since i was very tired at the time. i was also informed that later this year they will be revising the the format, which may be a good thing.

    im an excellent test taker and this test is not even remotely as difficult as some employment testing ive experienced. the only downside is that its timed and you really need to move quickly. i live far from the testing site and had to wake up really early to get there on time. so i was rather tired during the test. the first test, reading comprehension (usually very easy for me) was tough for me to concentrate on and i was unable to finish the test on time. i think i made it 75% of the way through. i thought i was not going to pass for sure. which didnt help for the many tests after that one. there's one section where you have to compose a letter in response to an upset customer. another section where they give you a map with a lot of houses on it and you have follow multiple directions to get from one house to another. some of the tests have some confusing questions that you need to focus on to get correct. but you also have to manage your time so you can finish. and if you finish early, always go back and review. i found some that i initially marked wrong and then was able to change the answer. but this all could be changing soon and may not be valid for much longer.

    after finding out (whew!) i passed the test i was schedule to come back for an in-person interview with a manager. on that day, i met with a unit manager. he was very personable and friendly and made the interview so smooth and easy. it felt like i was just chatting with a buddy. we talked about my prior work and personal experiences that would be applicable to the position as well as telling me about what the job would be like and what would be involved. we talked for about 30-45 minutes. he then had me chat on the phone (privately) with an adjuster already doing the job so i could ask him any questions about the job that i had. this person i spoke with was very friendly and helpful to answering my questions. we chatted for about 20 minutes or so. after the phone call i then had an interview with the VP of claims and the manager of HR. both were very pleasant and asked similar questions that the first manager asked. it was a great experience overall. my biggest concern was if they did the popular/common interview process where they give you a bunch of scenarios and ask you how you would handle them or ask you to give an experience from your past where you had to xxxxx etc... that type of interviewing really puts you on the spot and to me it doesnt really seem like it accomplishes much. to me, the right way to do it is to ask the person why they would be a good fit for this position. and that's what i experienced here.

    immediately after the interview, on the way home, they were already calling me to offer me the position. i was surprised to hear from them so soon and was excited to accept the offer. from there, i had to do a drug screening and background check. the background check includes: credit check, driving record, criminal history, education, and employment verification. depending on your personal experience this may be very easy for you but for mine it was a bit nerve racking and involved. it ended up taking several weeks for them to complete the check and at the end i had one thing that was stalling things a little. the HR rep doing my background investigation called me on the phone to ask me questions about it. he took notes and forwarded them to a committee that would decide if they would approve me or not. that was a nerve racking wait but i felt fairly confident i would do ok. he called me a few days later to let me know that they gave me the green light and welcomed me aboard. so that is where i am currently at. i start next week and am very much looking forward to it.

    Interview Questions

    • Why do you want to work at Traveler's?   1 Answer
  3.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Travelers in August 2017.

    Interview

    The interview process was pretty lengthy and played out in three steps. I was first contacted by a corporate recruiter for a phone screen where I was asked to go over my experience and was asked a few scripted questions. At the end of the phone call, I was told she would pass my information off for an in-person interview. I was contacted the same day to schedule that interview. The first in-person interview was almost 2 weeks later with three unit managers. It was very laid back and conversational. I was asked to go over my resume in depth, and the managers had numerous questions along the way. My first interview occurred on a Friday and I was contacted the following Monday for a second interview. The second interview was with the two department managers and an HR manager and was essentially the same format as the first. I heard back from corporate HR with an offer about 2 weeks after the second interview.

    Interview Questions


  4.  

    Claims Adjuster Auto Liability Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Travelers (Orlando, FL) in August 2017.

    Interview

    I recieved a call for a phone interview with HR in CT. Did well and was invited for a 3-4 assessment and was told if passed I could be interviewed that day. I passed and was able to get an interview that day. I was told at the end I will be contacted once a decision was made. There were 10 positions being filled BTW. I never recieved a call, email or letter in the mail. Very disappointed as I was very interested in this company.

    Interview Questions

    • They asked situational questions   1 Answer

  5. Helpful (3)  

    Claims Representative Trainee Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 4 weeks. I interviewed at Travelers (Charlotte, NC).

    Interview

    So I went in for the testing that was 3 1/2 hours and I thought I passed because I received a call for the interview and to come back in an hour. I come back for the interview and thought I did well. The interview was an hour an a half. After an interview you get to sit with an employee and ask questions and see what the job is like. That was for 15 mins. Then after that I was told I should receive a email or call in a week and half to see if you get a interview with the director who makes the final decision. They have to pass your scores and interview to the Human Resources and they decide if it goes to the director. Which made no sense. Needless to say I got no email stating I got the job nor that I didn't get the job. Nothing. Whole day and no response. The process is very discouraging because if the hr picked you for the test- you pass the test - you believe you did good for the interview to last that long and then paperwork back to hr and then nothing, Sorry for long post.

    Interview Questions

    • Name something on your job you was required to do but regret and could change?   Answer Question

  6. Helpful (4)  

    Claims Representative Trainee Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Travelers (Boston, MA) in July 2017.

    Interview

    I applied online and received a phone call then we set up a phone interview - next step is the assessment test which will take 3-3.5 hours then a interview in person


  7. Helpful (4)  

    Claims Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Travelers (Houston, TX) in July 2017.

    Interview

    Phone interview that lasted 15 min. You will be invited to take 3-4 hr assessment test. The test is pretty simple. The typing portion you do get to practice before you take the actual test and it's just data entry. You get more than enough time to take the 5 part test. You will know the next day if you passed or not. If you passed you are invited to an interview with two unit managers. They will let you know within a week or so if you got the job.

    Interview Questions

    • Tell me about a time....(behavioral question/ STAR METHOD). Why you picked Travelers( just go on their website and look at why join Travelers to answer that question. Tell me about yourself; standard interview questions.   Answer Question
  8. Helpful (2)  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Negative Experience
    Difficult Interview

    Interview

    Over the phone was almost like a face to face. Very detailed and long. Then they make you come in for THREE hours to take a test thats archaic and on paper. There are about 5-6 parts of the test that are timed. If you pass all parts then you are granted a face to face interview. They grade the sections as you go and don't tell you that you've failed a section until you take all of the tests. It was a waste of 3 hours of my life. I apparently didn't do well on one of the sections therefore I wasn't good enough to meet the hiring managers. Even though I have over 7 years of experience. I honestly think its a BS system to weed people out, especially ones with special needs. Its a prejudice and discriminatory test.


  9.  

    Accepted Offer
    Positive Experience

    Application

    I applied online. I interviewed at Travelers.

    Interview

    Met with four claims team managers for a panel interview. Nice people. Friendly vibe. Explained my past positions, and was asked to explain some stuff I handled at my previous work. Was also asked a series of situations, and my potential response to the situations.

    Interview Questions

    • Explain a situation where you encountered/solved a problem at work   Answer Question

  10. Helpful (1)  

    Auto Claim Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Travelers in July 2017.

    Interview

    7 minutes into the phone call with the recruiter let me know this was not a company I wanted to work for. The representative was rude and very short in the conversation. Once I said I wasn't interested, I was hung up on very abruptly.

    Interview Questions

    • What is the salary in your current position? What are you looking for (income)   2 Answers

See What Travelers Employees Are Saying

StarStarStarStarStar     Current Anonymous Employee

Pros: “The people are incredibly kind.”“The people are incredibly kind.” – Full Review

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