Travelers Interview Questions in Los Angeles, CA | Glassdoor

Travelers Interview Questions in Los Angeles, CA

Updated Sep 14, 2017
21 Interview Reviews

Experience

Experience
45%
25%
30%

Getting an Interview

Getting an Interview
73%
15%
5%
5

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy

21 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1.  

    Property Field Claims Adjuster Interview

    Anonymous Employee in Diamond Bar, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Travelers (Diamond Bar, CA) in August 2017.

    Interview

    First step was to have a phone interview. The in-house recruiter "Jill" was very personable and professional. She made the phone interview experience very easy and comfortable. We actually talked for quite a bit of time about the job and my experience. I attribute come of my successful acquisition of the position to her process and professionalism. I've had some other phone interviews that were rather unpleasant and painful.

    after successfully completing the phone interview i was selected to move on to take the computer test. i was told that if i pass the test, i may be asked to stick around for an interview with some managers. so show up prepared to possibly interview. unfortunately/fortunately for me another candidate passed and was asked to stay for an interview and i was asked to return on another date. which was fine with me since i was very tired at the time. i was also informed that later this year they will be revising the the format, which may be a good thing.

    im an excellent test taker and this test is not even remotely as difficult as some employment testing ive experienced. the only downside is that its timed and you really need to move quickly. i live far from the testing site and had to wake up really early to get there on time. so i was rather tired during the test. the first test, reading comprehension (usually very easy for me) was tough for me to concentrate on and i was unable to finish the test on time. i think i made it 75% of the way through. i thought i was not going to pass for sure. which didnt help for the many tests after that one. there's one section where you have to compose a letter in response to an upset customer. another section where they give you a map with a lot of houses on it and you have follow multiple directions to get from one house to another. some of the tests have some confusing questions that you need to focus on to get correct. but you also have to manage your time so you can finish. and if you finish early, always go back and review. i found some that i initially marked wrong and then was able to change the answer. but this all could be changing soon and may not be valid for much longer.

    after finding out (whew!) i passed the test i was schedule to come back for an in-person interview with a manager. on that day, i met with a unit manager. he was very personable and friendly and made the interview so smooth and easy. it felt like i was just chatting with a buddy. we talked about my prior work and personal experiences that would be applicable to the position as well as telling me about what the job would be like and what would be involved. we talked for about 30-45 minutes. he then had me chat on the phone (privately) with an adjuster already doing the job so i could ask him any questions about the job that i had. this person i spoke with was very friendly and helpful to answering my questions. we chatted for about 20 minutes or so. after the phone call i then had an interview with the VP of claims and the manager of HR. both were very pleasant and asked similar questions that the first manager asked. it was a great experience overall. my biggest concern was if they did the popular/common interview process where they give you a bunch of scenarios and ask you how you would handle them or ask you to give an experience from your past where you had to xxxxx etc... that type of interviewing really puts you on the spot and to me it doesnt really seem like it accomplishes much. to me, the right way to do it is to ask the person why they would be a good fit for this position. and that's what i experienced here.

    immediately after the interview, on the way home, they were already calling me to offer me the position. i was surprised to hear from them so soon and was excited to accept the offer. from there, i had to do a drug screening and background check. the background check includes: credit check, driving record, criminal history, education, and employment verification. depending on your personal experience this may be very easy for you but for mine it was a bit nerve racking and involved. it ended up taking several weeks for them to complete the check and at the end i had one thing that was stalling things a little. the HR rep doing my background investigation called me on the phone to ask me questions about it. he took notes and forwarded them to a committee that would decide if they would approve me or not. that was a nerve racking wait but i felt fairly confident i would do ok. he called me a few days later to let me know that they gave me the green light and welcomed me aboard. so that is where i am currently at. i start next week and am very much looking forward to it.

    Interview Questions

    • Why do you want to work at Traveler's?   1 Answer

  2.  

    Underwriter Trainee Interview

    Anonymous Interview Candidate in Glendale, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Travelers (Glendale, CA) in March 2017.

    Interview

    I was given a call a few days after i applied. This phone interview went very well. Most of the questions were about myself along with the HR member describing the job. After that I was called in for an interview. I had two separate interviews where they asked basic questions. Overall it was a great first interview, however I did not get the job.

    Interview Questions

    • While working in a group project, how have you managed to have plans run smoothly. How have you problem solved.   Answer Question
  3. Helpful (10)  

    Outside Property Claims Representative Interview

    Anonymous Employee in Diamond Bar, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Travelers (Diamond Bar, CA) in August 2016.

    Interview

    I applied for the job online, at either Indeed.com or greatinsurancejobs.com (can't remember!) during the last week of June. On July 1 I got an email from their HR department scheduling a phone interview for July 6. The interview went well and I was emailed an application to complete. HR then scheduled me for an assessment test on July 21 in Diamond Bar CA. Since I live in the San Diego area it was a bit of a trek, but I was happy to do it.

    The assessment test was not too bad. It was myself and two other candidates in a testing room, each with our own workstation, pad, pencils, calculator, bottled water, etc. We started at 9am and went to about 12pm, with a break in between. The assessment was just as reported: math, logic, spelling, reasoning ability, map reading, writing a claims rejection letter, etc. All pretty basic and the facilitator made it very relaxing. Not a lot of stress at all. After we were dismissed from the assessment, I was called back in and informed that I passed and they were scheduling in person interviews. Mine was scheduled for two weeks later, August 5.

    The interview process started at 8:30am. I met with two managers, one in person and one over the phone. We all talked for about an hour and a half. They reviewed my resume and experience and did the STAR questions. I then had an opportunity to ask them about Travelers, their impressions of the company, what the job would be like on any given day, etc. Very Nice and, again, not too stressful. After that I was invited to speak with a current outside property adjuster over the phone.

    This was great because I was able to ask him just about every question I could think of for the day to day stuff, time management, workload, the company car, etc. He was very patient as I had a lot of questions! Following that was the executive committee interview.

    I met with a VP, a Claims manager and the HR Director. All 3 were very nice. They acknowledged that this had been a long morning for me, and they proceeded to ask many similar questions to ones asked by the two managers earlier. I had a chance to get to know about them and their experiences with Travelers, which they were happy to share. And then, it was over - 3 1/2 hours after I got there.

    Sunday Aug 7 I sent a "thank you" email to the facilitator. I had no thoughts that I would get a call from the field manager on Aug 8, but that is exactly what happened. We talked for a few minutes and he thanked me for coming up to the LA area for the interviews, and that was that.

    Tuesday morning Aug 9, 8am sharp, I get a call from HR with the job offer! I was floored and excited!

    Amazing starting salary, complete training, company car...where do I stop?!? It took 6 weeks from start to offer, but what can I say, I am thrilled to be part of the Travelers team!

    Interview Questions

    • Tell us an area you need to work on to be a more effective employee.   1 Answer

    Negotiation

    I was offered way more than I was expecting, so I didn't negotiate.


  4. Helpful (3)  

    Outside Property Claims Representative Interview

    Anonymous Interview Candidate in Diamond Bar, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at Travelers (Diamond Bar, CA) in August 2016.

    Interview

    You first go through a phone screen interview with the HR. The interview is about 45 minutes. They ask you questions regarding your resume and at the end they ask you insurance terms. After this part, if you passed then they schedule an assessment. The assessment is 7 parts and takes about 3.5 hours. You have to pass all 7 sections in order to get an onsite interview.

    Interview Questions

    • Know the insurance terms like what is an HO2 policy? What is co-insurance? What is a declarations page?   Answer Question

  5. Helpful (1)  

    Underwriting Interview

    Anonymous Interview Candidate in Glendale, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2+ months. I interviewed at Travelers (Glendale, CA) in February 2016.

    Interview

    Interviewed with five different people over the entire process. Interviews were largely conversational. The first interview was a phone interview, then was asked to go to their Diamond Bar location for an interview with two people. After this interview, I was asked to go to their Glendale location to interview with another two people. The University Relations recruiter who I had been in contact with throughout the process told me he would let me know on a specific week whether or not I had gotten the internship. I never heard back from anybody at Travelers and had to be told I had not gotten the internship by the student organization that had set me up to interview with them. Was told that interviewers could not connect what I was telling them with a passion behind it. Drove a lot to attend the interviews and Travelers did not feel the need to call or send me an email letting me know they had not chosen me.

    Interview Questions

    • Tell me about a time you had to work under a tight deadline   Answer Question

  6. Helpful (2)  

    Account Manager Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Travelers (Los Angeles, CA) in March 2015.

    Interview

    It was long interview process. Total of 3 interview consisted 1 initial phone interview with the recruiter, 1:1 with the hiring manager, and conference call interview. The whole process were very long.

    Interview Questions

    • Why did you apply to this job   1 Answer

  7. Helpful (6)  

    Claim Operations Specialist Interview

    Anonymous Interview Candidate in Diamond Bar, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Travelers (Diamond Bar, CA).

    Interview

    The interview process is very thorough and highly organized. You are given the opportunity to meet with roughly 10 different people in 5 different interview sessions. The individuals you don't have an opportunity to interview with get a chance to eat lunch with you and one other candidate during an impromptu interview during lunch. Overall, I had a positive experience and really felt like I was able to learn a lot about Travelers and the people that I would potentially be working with.

    Interview questions were all behavioral.

    Interview Questions

    • Tell me about a time when something unexpected happened and you had to change your plans.
      If management made a decision you didn't agree with what would you do?   Answer Question
  8. Helpful (7)  

    Claims Operations Specialist Interview

    Anonymous Interview Candidate in Diamond Bar, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Travelers (Diamond Bar, CA) in May 2014.

    Interview

    I applied for a job on travelers website on 4/14. Received an email to schedule a phone interview on 5/2. Passed the phone interview. Went on the next step, which was in person screening. Received a call the very next day to move on to the next step, which was a panel interview. This was scheduled two weeks out. In the mean time I prepared for the interview thoroughly. I wanted to make sure I did well because I was determined to receive a job offer. The panel interview was a little surprising because there were 4 other interviewees that I was not prepared to see. I thought for a second that it was a group interview and I would have probably walked out if that were the case.

    We basically played round robin and each person interviewed then switched to the next interview. There were a total of 5 all together.

    During the interviews I believed I really gave it my all and even after a couple negative moments I was able to quickly turn it around to the point where I felt confident that I impressed them under pressure. Also, on 2 occasions, I had my interviews say “Wow” when I asked them my questions at the end.

    Good Impressions:

    Most interviewers were very attentive and seemed interested in what I was saying.

    They looked like they were taking very thorough notes

    They also seemed unusually pleasant, only way I can describe it is right out of the movie Pleasantville

    Bad Impressions:

    One of the ladies being on her phone and texting here and there

    During one of my interviews I was, quite literally, interrogated about my length of time in college. School part-time, working full-time definitely makes the four-year plan out of reach.

    Another woman basically rolled her eyes at me during my interview.

    It seemed like icebreaker jokes went right over their heads. Very serious people here

    One of the other candidates decided to leave during the panel interview process and I am certain it was based on the lack of friendly questions asked by the two ladies there.

    Based on recent reviews of how the company runs and operates, I believe receiving no offer was a blessing in disguise.

    Interview Questions

    • Were the personal questions, ie, length of time in school. I felt judged on something that I deem a personal success story.   1 Answer

  9.  

    Inland Marine Account Manager Interview

    Anonymous Interview Candidate in Irvine, CA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Travelers (Irvine, CA) in April 2014.

    Interview

    I applied for the position at the Irvine, California office at the end of March of 2014. I was called for a phone interview by the Hiring Manager a few weeks later. I did an in person interview with the Colorado based Hiring Manager on 4/18/14. I waited close to a week and then I followed up with HR as the Manager did not call me back the following Tuesday as originally discussed during our interview.

    Interview Questions


  10. Helpful (2)  

    Property Adjuster Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer

    Application

    I applied online. The process took 2 weeks. I interviewed at Travelers (Los Angeles, CA).

    Interview

    1. Pre interview phone interview asking basic questions and behavioral questions. If you have claims experience then use it.
    2. Aptitude test at the corporate office. Reading comprehension, math, behavioral, spelling, excel spreadsheet, and writing a bad newsletter.
    3. Interview with unit manager pending.

    Interview Questions

    • Tell me about a time when you dealt with a difficult customer.   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.