Progress Energy Florida Interview Question: Two questions that took me by... | Glassdoor

Interview Question

Customer Service II Interview Clearwater, FL

Two questions that took me by surprise, very tricky: "Name

  a rule or policy that you didn't agree with at your job that you had to enforce anyway. What was the policy and why didn't you agree with it?"

Interview Answer

1 Answer


1st question: We have a policy at my job that I'm currently working at, customers are charged shipping on each product that they buy. Even if they are getting 2 of the same items and it's put in the same box, they have to pay shipping on both items. I don't necessarily agree with that. I think everyone likes to save money. But I kindly explain to the customer that I definitely understand where they are coming from and I tell them that it all depends on the company shipping it and they charge per item and its weight in the box. They completely agreed with me.

Interview Candidate on Nov 22, 2012

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