U.S. Cellular Customer Service Representative Interview Questions | Glassdoor

U.S. Cellular Customer Service Representative Interview Questions

Updated Feb 12, 2017
19 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Marion, IA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 3 weeks. I interviewed at U.S. Cellular (Marion, IA) in October 2016.

Interview

Apply online, take online assessments. Initial phone interview and then a face interview. Both the phone and face interviews were friendly and professional. The background interview took 2 days. After I was hired and before my start date, they called me to make sure I had everything I needed to begin work next week (the day before Thanksgiving). I thought this was very thoughtful.

Interview Questions

  • Why did you choose US Cellular?   1 Answer

Other Interview Reviews for U.S. Cellular

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Knoxville, TN
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at U.S. Cellular (Knoxville, TN) in February 2016.

    Interview

    The interview process was a typical one, the interviewer was very nice.The interviewer asked questions relevant to the job. He was interested in my thoughts and questions. He took notes in his computer and made me feel at ease through the whole process. The interview only lasted about 10 minutes. The interviewer was a tad late due to a meeting, but that was understandable.

    Interview Questions

    Reasons for Declining

    I was unable to work the offered hours.

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at U.S. Cellular (Knoxville, TN) in December 2015.

    Interview

    Was easy ask question that was off the computer,they tell you about the position before they starting asking questions and that they start asking question that they pull off the computer

    Interview Questions

    • Where you see yourself in five years   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Tulsa, OK
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 5+ months. I interviewed at U.S. Cellular (Tulsa, OK) in December 2015.

    Interview

    They are VERY thorough in their hiring process. I interviewed in November 2015 and started in late March 2016. In the interim, I had to take a lesser paying job and constantly check up on my application. I did a phone interview with one recruiter, my in person interview with another recruiter, and got my schedule and start date from yet another recruiter. The process takes a long time which means that you will be waiting and might want to get temporary job in the interim if you are not working at the time that you interview with them.

    Interview Questions

    • Where do you see yourself in 5 years?   1 Answer

    Negotiation

    There was no negotiation phase

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Cedar Rapids, IA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at U.S. Cellular (Cedar Rapids, IA) in October 2015.

    Interview

    The phone and personal interview were alarmingly brief and very comfortable and easy. The personal interview included a short tour of the very attractive facility and face to face meetings with several customers, as well as a short job shadowing session.

    Interview Questions

  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at U.S. Cellular (Knoxville, TN).

    Interview

    I had to do 2 computer tests. One had fake customers and situations and you had to choose what you would do based on the situation. The other was a personality test asking the questions with answers on the 5 point scale (strongly agree, disagree, ect). Then after passing those, I did an interview in person.

    Interview Questions

    • Name a situation where a customer was upset at a previous job, how did you deal with it?   2 Answers
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Difficult Interview

    Application

    I applied online. I interviewed at U.S. Cellular.

    Interview

    Loved the work environment and the people. Questions were relevant to the job. Experience is needed in the field. Questions were very customer oriented as they take pride in their customer service and the quality of care provided to the customers.

    Interview Questions

    • Tell me about a time you handled a difficult customer?   Answer Question

    Reasons for Declining

    Location

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at U.S. Cellular (Knoxville, TN) in May 2014.

    Interview

    I went on a career fair day. The process was very smooth and relaxed, yet professional at the same time.Typical interview questions. You'll sit in the lobby at first, then they will bring you into a meeting type room where you'll have a one on one interview. Afterwards, if hired, you will meet with something else to do a tour of the building. Then you will sit down and finish final paperwork for your background.

    Interview Questions

    • Describe a time when you had an irate customer, and list the steps that you took to handle the situation.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Employee in Marion, IA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at U.S. Cellular (Marion, IA) in March 2014.

    Interview

    Very fast-paced, professional interview. The interview process is not too nerve-wracking but still straightforward with what the company is about and what kind of person is necessary. You work with the same person and not multiple people which helps understand where the process is and helps with easing the process of checking in.

    Interview Questions

    • Can you adhere to strict attendance?   1 Answer
  10. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Waukesha, WI
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at U.S. Cellular (Waukesha, WI) in February 2014.

    Interview

    The interview process was fairly smooth. The lady that interviewed me her name was Sam. She flat out told me that she doesn't like to do normal interviews and she was very upbeat and had a wonderful personality.

    Interview Questions

    • tell me about a time you went above and beyond.   1 Answer
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