UPS Inside Sales Representative Interview Questions | Glassdoor

UPS Inside Sales Representative Interview Questions

Updated Oct 18, 2017
73 Interview Reviews

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Helpful (1)  

Inside Sales Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at UPS in October 2017.

Interview

I applied online and was contacted a couple weeks later. I went through a chatroom, personality/behavioral test online, a phone screen and an online interview. The process took about 2-3 weeks.

Overall, I was very impressed with the process. The HR Representatives were able to answer all of my questions and I felt very valued during the interview process. The actual interview was six situational questions and they wanted me to draw on specific experiences. After that, it was basic strengths and weaknesses type questions.

Interview Questions

  • Tell me about a time that you made a sale to a person that was initially not interested in your product.   1 Answer

Other Interview Reviews for UPS

  1.  

    Inside Sales Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at UPS (Phoenix, AZ).

    Interview

    take test online, score well, get interview with HR panel 1-2 people, interview number one was on the phone, i took test that tested my situational skills, then I had a face to face interview with HR and then I had to wait like a month to hear back, and i got the job.

    Interview Questions

    • Why UPS? What is it about UPS that makes you want to work here?   1 Answer

  2.  

    Inside Sales Representative Interview

    Anonymous Interview Candidate in Greenville, SC
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at UPS (Greenville, SC) in June 2017.

    Interview

    Is like any other company you go online fill in an application, an hr rep calls you with sample interview questions, tell me about a time about this...etc. make sure you read the job description, then if you go to the next step after the phone interview they'll sent you an online assessment which is really HARD they're like critical thinking questions! with right and wrong answers is 18 questions and you have 20 mins. YOU MUST PASS it in order to get to the in-person interview! I didn't passed it.

    Interview Questions

    • How do you handle a difficult customer and what you did to resolve the problem   Answer Question
  3.  

    Inside Sales Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 1+ week. I interviewed at UPS (Phoenix, AZ) in April 2017.

    Interview

    Both a hiring manager and a representative contacted me through emails and a phone interview. The phone interview was relatively easy, a hiring representative talked with me, discussed about the role, and asked about my general background and any sales experience. After the first call, they asked me to complete a online assessment, which took about 53 minutes. It was pretty nuanced, mixed with some personality test and logic test. The next step would be an in-person interview.

    Interview Questions

    • Questions about my resume, my past employment, and any sales experience.   Answer Question

  4. Helpful (4)  

    Inside Sales Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at UPS (Phoenix, AZ).

    Interview

    The interview process begins with a call from someone in Human Resources who provides extensive information about the position and obtains information about professional background. A candidate then receives an e-mail message that provides a link to an assessment that requires approximately an hour to complete. Based on successful scoring, the next step is an interview with a panel of two or more people who ask standard questions about sales and customer service, and how and why the candidate would like to work for the company.

    Interview Questions

    • Please describe a situation in which you were unable to resolve a conflict which involved customer service.   Answer Question

  5. Helpful (13)  

    Inside Sales Representative Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at UPS (San Antonio, TX) in August 2016.

    Interview

    I applied for the position from a pop up ad about 2 days before I got a brief phone interview. During the phone interview, they go over your resume, with your job history confirming that the dates are correct. They give you a brief overview of what the position entails, pay, and schedule. If you are comfortable with that, they send you over a assessment. It's HARD. They will tell you to make sure you finish it, because it goes over how many questions you got right. It is timed, so if you do not complete it, it counts against you. The other part of the test are basic personality questions and questions about your work ethic. All in all, it takes about an hour to complete. After you compete the test, if they decide to move you forward, you will get a phone call for your panel interview. They invite you to go to the facility, listen to some sample calls, take a tour of the building, and lastly, have your panel interview with a supervisor and a HR rep. They give you a notebook and pencil to jot down answers which is great because it gives you a second to think about your answers and stick to the questions versus rambling on and on. They ask you random questions from a paper that you get to see as well, and they are taking notes the whole time. Pretty basic situational and behavioral questions. Answer in the STAR format and you'll be golden. After you're done, they will ask you if you have any questions, and then you're done! It was a pretty simple easy process, besides the test haha but I got a call the next morning asking to accept the offer! I start next month and super excited! Good luck to you!

    Interview Questions

    • When is it okay to for a customer to say no to you?   Answer Question
    • How do you handle a dissatisfied customer who isn't giving you enough information to help them out?   Answer Question

  6.  

    Inside Sales Representative Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at UPS (Las Vegas, NV) in July 2016.

    Interview

    I had to fill out a lengthy application and then I had a phone interview followed by a skype interview that resulted in me getting offered the position. This was my first skype interview and I thought it was cool because I only had to dress up from the waste up. I was interviewed by 2 women and the questions were reasonable, I didn't think there was any that caught me off guard.

    Interview Questions

    • They were basic customer service and sales questions e.g. Describe how you handled a difficult customer and what was the result? When would you deem a product unfit for a customer? They also stressed that they wanted SPECIFIC events that took place when answering the questions.   Answer Question

  7.  

    Inside Sales Representative Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at UPS (Denver, CO) in July 2016.

    Interview

    The recruiter contacted me and did a phone interview. This was followed by a test. The test was for personality traits and skills. After the test, I was scheduled for a web-cam interview with a panel. This portion of the process took about an hour and was very intensive, asking a lot of questions about past experiences.

    Interview Questions

  8.  

    Inside Sales Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at UPS.

    Interview

    Within two weeks of applying online, I had a phone interview with the head HR lady in Atlanta. After successful completion of that, I was sent an online assessment to complete. You must pass the test in order to move to the next step in the interview process. The test had 18 questions and was given 20 minutes to complete it. It was pretty challenging. After passing that, I was called in for a panel interview.

    Interview Questions

    • How did you help a customer who had no idea what they wanted?   Answer Question

  9.  

    Inside Sales Representative Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at UPS (San Antonio, TX).

    Interview

    The first phase of the process is confirming that the information you submitted on the application is true and accurate. They're serious about it- don't bother applying if you plan on lying. This phone call may seem tedious, but it's really important to the company's standards, so just go with it.

    If you move on to the second phase of the process, you will drive to the building for an in-person interview. This phase takes about two hours, so make sure you have time. You take a tour of the building, listen to a sample of a phone call, take an IQ-style problem-solving test, answer situational interview questions, and then ask questions of your own. Not too bad, but bring your A-game.

    Interview Questions

    • Tell me about a SPECIFIC time when you were confronted with a difficult situation at work, and how you resolved it?   1 Answer

    Negotiation

    There was none.


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