US Airways Interview Questions | Glassdoor

US Airways Interview Questions

327 Interview Reviews

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  1.  

    Advantage Customer Service Interview

    Anonymous Interview Candidate in Fort Worth, TX
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 5+ weeks. I interviewed at US Airways (Fort Worth, TX) in August 2016.

    Interview

    There are several steps to the interview process. There is a detailed question portion that is step 1. Questions are to see if you are mentally ok. There are also questions to see if you can read an Excel spreadsheet.
    Step 2. Answer questions on a phone to a machine. They are looking for the quality of your voice. Questions are typical interview questions. How do you define customer service, where do you see yourself...
    Step 3. In person tests to see how fast you type-35 words per minute, airport codes, and can you find the answers to questions from a website. They do give you advanced notice so you can study. The hardest part is studying the airport codes. They give you 200 codes and randomly ask you 100. You have to study or you will never pass.
    Step 4. If you pass step 3 they take you ( group interview)into a room and give you ALL the info on benefits which includes flight, more in depth info on the job, dress code, training schedule,which is 16 weeks no exceptions. Questions are, tell me something about yourself that no one would know by looking at you. It is a very relaxed atmosphere. Many of us thought we had the job. But don't relax because whatever they are looking for they is hard to tell. Easy to get fooled.

    Interview Questions

    • I wrote several questions in my description of the process. But again one question from step 4-what is something someone couldn't tell about you from looking at you.   1 Answer

  2. Helpful (28)  

    Flight Attendant Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at US Airways (Charlotte, NC).

    Interview

    I submitted my online application at the end of January and then completed the video interview about 2 weeks later. About a month later (Mid-March), I received an invitation to the recruitment event or in-person interview. I attended the March 21st interview, and here are the details:

    1. I arrived to the Charlotte training center a little before 9:00am, was given a name tag and led to the dining hall where all the candidates were waiting. During that time, the recruiters went around and checked us all in. By the time all the candidates arrived, we were about 70 in total.
    2. They split us into 2 groups, had us drop off our stuff at our respective classroom and then led us to the airplane simulation room for the jumpseat and overhead bin tests.
    3. When we returned to the classrooms, the recruiters introduced themselves and gave a brief presentation on US Airways, the FA position and a video about the US Airways-American merger.
    4. Then, they had us make timed 1-minute introductions giving our name, where we were coming from and an response to the following question,"What 3 qualities should an exceptional flight attendant have?" They were pretty strict about timing (raising their hand or stopping people when the time was up), so it is important to rehearse your elevator speech ahead of time. It seems they preferred complete, thorough answers so as to assess how well we follow directions and express ourselves. I also recommend thanking US Airways for the opportunity and shouting out to fellow candidates, "Good Luck" or "Thanks for sharing in this crazy experience with me" just creates for a more supportive, fun environment.
    5. After introductions, we were divided into groups of 4-5 persons and given a plane crash scenario where we had to rank 12 items in terms of their use and aid for our survival. People tend to get nervous here and try to outshadow, talk over or direct the group; however, I recommend playing a more supportive or organizational role: emphasize priorities, keep the group on task, encourage input from everyone. I was by far not "leading" the group, so I just took the opportunities to show my engagement-second/compliment others' contributions, nod, actively engage during the follow-up explanation. I think ultimately that mattered more, how positively we engage with the other candidates and recruiters.
    6. After that activity, lunch was served and the recruiters all left, I suppose to deliberate! Lunch was really good-a few different salads to choose from. That was the first time actually that an airline (I have interviewed with 3 other airlines) ever served me lunch at an interview, which I thought was very nice and considerate.
    7. After lunch, the recruiters returned to the classrooms and announced that the interview had concluded, that everyone would have to leave now and that they'd get back to us within a week. Then, at the very end just as we began to pick up our things and head out, they said they needed a few individuals to stay for a bit longer to review paperwork. There were maybe 8-10 of us left in our classroom and I suspect another 8-10 left in the other classroom.
    8. After everyone left, they took us to other rooms to conduct the 1-on-1 interviews. The 1-on-1 interview was fairly intense and very much on par with the STAR method. They really want you to provide concrete and specific examples that touch on each of the STAR criteria (describing the situation, task, action and result). I highly recommend searching for sample FA interview questions and practicing answers using STAR to them. Have a good 3-4 work experiences/projects to reference in your answers. Here are some of the questions asked that I can remember...
    -Name a time you got into a conflict with a coworker. How did you resolve it?
    -Describe a time you learned a new process? How did you go about it?
    -Describe a time when you provided excellent customer service? Or describe excellent customer service.
    -Tell me about a time when you had to overcome a challenge.
    -What is most and least appealing about the FA position?
    9. They then led us to another room to wait and told us that there would be another exercise. Slowly other candidates and all the recruiters trickled in. Once we were all there (there were about 12-15 of us maybe), they gave us the tentative offer letters and had us fill out paperwork, get finger-printed, etc.

    Overall, it was a very enjoyable experience and the recruiters made it very exciting and fun. They get you really pumped about the job and company. My biggest piece of advice is to just stay turned on the whole time and have fun! No matter what the result, make the most of it, learn from it and tweak wherever you (I certainly have after 3 interviews), and make new friends!

    Interview Questions

    • Really practice and rehearse your introduction and interview questions. Dress the part also! Since you will be held to a strict uniform policy as a FA, you should demonstrate that you are already capable of that.   4 Answers

  3.  

    Flight Attendant Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at US Airways (Charlotte, NC) in March 2013.

    Interview

    This was the most stressful strenuous, nerve-wrecking experience I've ever gone through. But so worth it in the end. Only 2 of us made it out of the 40 that interviewed. Remember to stay cool, calm, and confident. Don't over do it. If you have a great smile and personality, you will stand out without doing much. Stay confident in your speech and remember to work the room. Make each recruiter recognize you and make eye contact. There really isn't a true method to get it. They know what they are looking for.

    Interview Questions

    • With American & Delta hiring now, why did I choose USAirway?   Answer Question

  4.  

    FA Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Declined Offer
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at US Airways (Phoenix, AZ) in February 2013.

    Interview

    As like any FA position. Aplication, Invitation, group interview, one on one. And the best people are turned down. You never know what they are looking for. Regardless if you have a FA experience.

    Reasons for Declining

    low pay


  5. Helpful (1)  

    Pricing/Yield Management Analyst Interview

    Anonymous Interview Candidate in Tempe, AZ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at US Airways (Tempe, AZ) in January 2012.

    Interview

    Horrible experience. US Airways' pricing/revenue management staff live up to the company's abominable reputation. No one was friendly at all and not a single person had the courtesy to offer me water or allow me to use the restroom in an interview that lasted over 4 hours.

    The entire interview process is as follows: If you pass the initial screening phone interview, you will be invited to fly to the company's headquarters. The final interview then consists of: 3 sets of interviews, each with 2 pricing/yield management senior analysts or managers and each lasts 30-45 minutes, a 45-minute probability/basic math exam, and 1-hour lunch with one of the junior analysts in the department.

    If you want a job with some of the rudest, most unintelligent and disinterested people in the airline industry, then apply to US Airways. No wonder the company continues to struggle attracting top talent and has one of the worst employee turnover rates.

    Interview Questions

    • What are some factors to consider when launching a new route and pricing flights assigned to this route?   1 Answer
    • Describe a time in which you faced a conflict in the workplace and how did you resolve it?   Answer Question

  6.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Charlotte, NC
    Declined Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at US Airways (Charlotte, NC) in April 2008.

    Interview

    difficult, they ask a lot regarding customer service situation and how we do react.
    3 persons do the interview. about 15 questions. they focus a lot you as customer service agent, you experience with oder companies. But they never give you a feedback.And thats its bad.

    Interview Questions

    • tell us how did you deal with a very difficult passenger   Answer Question
    • give a exemple how did you handle a very difficult situation   Answer Question

  7.  

    Supervisor Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at US Airways in July 2009.

    Interview

    The interviewer was not very pleasant to talk to and often interrupted me. The initial interview was by phone and I was not extended an offer to interview in person with local management. Already phone interviews are awkward, but this one was the most difficult I've ever faced because it was so dry and didn't allow for a more conversational tone. The interviewer seemed to want more concise answers, no introduction - just straight to the point!

    Interview Questions

    • What is one example when you went above and beyond for a customer?   Answer Question

  8.  

    Support Analyst Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at US Airways (Phoenix, AZ) in October 2013.

    Interview

    The interview process was long... didn't get an interview for over a month and didn't receive an offer for over a month. Once I interviewed, i was informed that the hiring manager would be in out of the state traveling on business and it might take a while to receive word back. During that time, I checked in periodically with the recruiter on the status and finally after over a month, I received a phone with an offer.

    Interview Questions

    • Why are you the right person for this job?   1 Answer

    Negotiation

    As an internal employee, there really was no negotiation.


  9. Helpful (1)  

    Customer Service Shift Manager Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 5+ weeks. I interviewed at US Airways (Charlotte, NC) in March 2013.

    Interview

    After applying the first phase was a phone interview with a recruiter then a face to face with two senior managers. If you made it thru that phase the next was with another senior manager and the managing director of customer service (in CLT she is a witch). If you get that far they will either offer a job at that interview or shortly after. They will use the STAR interview where everything is a tell me about a time question.

    Interview Questions

    • Tell me about a time you have a disagreement with a manager.   Answer Question

    Negotiation

    I was offered the top of the entry level scale however you can negotiate.


  10. Helpful (7)  

    Ramp Agent Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at US Airways (Charlotte, NC) in March 2015.

    Interview

    Around first week of march :phone interview and after a week i recieved an email for a face to face interview.
    Around march 15:Around 50 people waiting for a face to face interview.
    An information session was conducted before the interview, and then each was called to a back room for a face to face interview.//make sure you pay attention to the information session or lecture.
    Around March 18 :Called to do a finger printing and sent to do a drug screening.
    Called around March 26, i passed background and waiting to be called by a trianing lead for next class,
    may be april or may!

    Interview Questions

    • What did you learn from the information session?
      Why do you want to work for US Airways?
      2-3 senerio questions   Answer Question

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