US Airways Interview Questions in Tempe, AZ | Glassdoor

US Airways Interview Questions in Tempe, AZ

39 Interview Reviews

Interview Experience

Interview Experience
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  1. Helpful (5)  

    CSA Interview

    Anonymous Interview Candidate in Tempe, AZ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at US Airways (Tempe, AZ) in April 2015.

    Interview

    I first applied online. Received an email to set up appt. for phone interview after about 2 weeks. Phone interview said I could go to next phase, F2F. Face to face interview set. at the face to face I assumed it would be one on one, however it was a group interview. There were 2 recruiters who asked the group 3 questions each. They then ended with the question what do you do in your first 90 days and how do you get your day started.

    Interview Questions

    • What is your biggest fault?   1 Answer
  2.  

    Reservations Agent Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at US Airways (Tempe, AZ) in February 2015.

    Interview

    Filled out application online
    Waited for email to take a test or to fill out more info.
    wait for a call back for an interview.
    Drug test
    Then call back to let you know when your hiring class starts.

    Interview Questions

    • Name a time that you have had to use and learn multiple applications at the same time.   1 Answer
  3. Helpful (2)  

    Us Airways Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Easy but had to wait for 2 week background check... You submit application and request for background check. Then you get drug tested and have to show that you can lift 70 pounds. After that I interviewed with a panel of 2 and was immedietly hired.

    Negotiation

    The salary and hours were pre-set by the company

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  5.  

    Reservation Sales Interview

    Anonymous Interview Candidate in Tempe, AZ
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3+ months. I interviewed at US Airways (Tempe, AZ) in November 2014.

    Interview

    I applied for this position in August and received notification by email of an online interview opportunity. I did not take the interview then because I was trying to get another job. In mid-November, I received a phone call that indicated they were still interested in me and that I could take the online interview. It was only ten questions, mostly about customer service experience and specific examples of how I solved various customer service problems in the past. My ansered were recorded for later playback. I had a cold, so I sounded really bad.

    Interview Questions

    • Trying to remember specific incidences of customer service problems, such as what I did when after realizing that I could not help the person or how I recommended other products than what was requested by customer.   Answer Question
  6.  

    Intern Interview

    Anonymous Interview Candidate in Tempe, AZ
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at US Airways (Tempe, AZ).

    Interview

    I applied on our career website at school. They called me for a short phone interview and then invited me to an interview. It was a 30 min. interview. They called me back a few weeks later saying I got the offer. Both interviewers were very nice and they called me half way through my decision making to see if they could be of any more assistance.

    Interview Questions

    • The only technical question was what would be the factors of me ordering pens.   Answer Question

    Reasons for Declining

    I got a better offer elsewhere

  7. Helpful (8)  

    Reservations Agent Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at US Airways (Tempe, AZ) in August 2014.

    Interview

    After applying online and taking the assessment, I was prompted by e-mail the next day to conduct an over the phone interview, which was just an electronic recording asking questions and recording my answers such as previous work history, etc. It took about a day or two and I got a call back to do an in-person interview. The interview was simple and predictable. The lady took me back to a meeting room and asked me several questions in SAR (situation/action/result) about my prior experience. It was pretty simple and took no more than 20 minutes.

    Interview Questions

    Negotiation

    No negotiation regarding the pay

  8.  

    Analyst Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at US Airways (Tempe, AZ) in September 2013.

    Interview

    Quick and professional actual interview. The interview and hiring process took too long. Human Resources took very long to actually get the offer through. Made me wait about a month for processing.

    Interview Questions

    • Describe a time when I had to perform several task by a deadline and how I approached it.   Answer Question
  9.  

    Senior Graphic Designer Interview

    Anonymous Interview Candidate in Tempe, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 8+ months. I interviewed at US Airways (Tempe, AZ).

    Interview

    I applied through an online job posting, but also emailed the hiring manager directly since I felt my qualifications aligned very well with their stated needs. About a month later I was contacted, was asked for and provided work samples, then was quickly scheduled for an interview with the creative manager. It was fairly typical for a creative interview, looking at and discussing my portfolio and experience. It was casual and comfortable. I was told their internal processes take time, but after waiting a month I finally reached out to him to inquire as to the status of the process. I was then quickly scheduled for interview round #2 with some of the design team (2 or 3 people). Again, typical portfolio review and discussion about the types of work they do, what a typical day looks like, and what types of projects I might be working on. About another month later I was called in to meet with the VP. It was a bit more formal and the conversation was more about the big picture and strategy behind marketing and design than design itself. I didn't receive any follow up contact afterward, so I reached out again a few weeks later. I was told that the position criteria had changed and things were currently "grid-locked" and would take time to get resolved. It was more than two months later that I finally received a generic email thanking me for my interest and time but they were moving forward with another candidate. I understand if I wasn't the right candidate, but I was disappointed that after all of that all I got was a form email from no one in particular in HR. I would have preferred that my contact throughout the whole experience, the creative manager, be more professional and reach out to me directly and be honest with me about the outcome. I made a significant investment in time and effort over those months and it was simply disheartening to find that in the end I was only worth a computer-generated form email rejection. I expected more from a successful, well-respected, major corporation.

    Interview Questions

    • Why do you think travelers choose, or don't choose, US Airways over other airlines?   Answer Question
  10. Helpful (1)  

    Revenue Management Senior Analyst Interview

    Anonymous Interview Candidate in Tempe, AZ
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at US Airways (Tempe, AZ) in July 2013.

    Interview

    - Applied online
    - Got a call from a corporate recruiter 3 weeks later to set up a prescreening and more in depth interview of the role with another recruiter
    - The following day they called me to set up an all day In person interview with managers
    - The interview took place at the headquarters in Tempe, AZ. 5 hours long and met with 5 people. 1st was with the person who you will report to (if given the job) and her/his immediate boss. 2nd interview was with 2 other managers from the Yield department, this was more about position related topics and situations they explain first and take you through an analysis and report. They also gave me a test about probability and statistics and you have 45min to finish. 3rd interview with a peer from that department about behavioral questions and job style and then lunch with that person. 4th and last interview with the director of the department about general behavioral questions, industry related and position related topics.
    - They took 3.5 weeks to get back to me with a no answer unfortunately.

    Interview Questions

    • The test they gave me. Know the basics of probability and statistics. I was a little rusty in these topics so I left a few questions blank and ran out of time.   Answer Question
  11.  

    Senior Finance Analyst Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at US Airways (Tempe, AZ) in July 2013.

    Interview

    Phone interview, 30 minutes many behavioral questions followed by a couple questions on what you know about the airline industry. Ie; what is the companies largest expense. Final questions was a mini business case or get an idea how you think. Interviewer is looking for an candidate who can present there ideas in a clear and organized manner.

    Interview Questions

    • With sufficient preparation to gain a general idea of the airline industries financials, questions should not to be too challenging. Ability to show some accounting skills is important and questions may be asked on knowledge of income statement and balance sheet.   Answer Question

    Negotiation

    None

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