USAA Claims Adjuster Interview Questions | Glassdoor

USAA Claims Adjuster Interview Questions

Updated Aug 15, 2017
24 Interview Reviews

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Claims Adjuster Interview

Anonymous Interview Candidate in Phoenix, AZ
No Offer
Neutral Experience
Difficult Interview

Application

I applied through an employee referral. I interviewed at USAA (Phoenix, AZ).

Interview

Never even got one. I really want to work for this company, while I am on a relocation for my spouse, who is beginning with them as a Manager. I had an official referral from another contact and Manager in the company, another referral from a Director and informed them my spouse was about to start with them as a Manager...Yet, I was ruled out from a position I applied to, because of the results of a computerized assessment test. Granted, my experience level and qualifications likely made me overqualified for the position, but I was not even contacted, in person, to discuss this position or any other possibilities. Upon contacting a person in recruiting about feedback, I was only told I could not be given any information about the results of the assessment, and that I could not try to apply again for 6 months! I have been a top performer in my claims adjuster role, for years, yet I am ruled out by a computer assessment test, after having been referred by management level personnel??

Interview Questions

Other Interview Reviews for USAA

  1.  

    Claims Adjuster Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at USAA.

    Interview

    I uploaded my resume on the site. Heard back a few weeks later. Phone interviews. I was asked to then apply for the job. Then I had a Skype interview

    Interview Questions


  2. Helpful (3)  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Tampa, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at USAA (Tampa, FL) in May 2017.

    Interview

    Phone interview. Then a 2nd with the hiring manager. Did not get the job even though I myself am a USAA member and transitioning out of the Army! I thought i would have the upper hand being a member and udnerstanding Military life since I am currently active duty. It baffles me that they would pick a joe shmo off the street instead of literally one of their own,

    Interview Questions

  3. Helpful (5)  

    Claims Adjuster Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at USAA (New York, NY).

    Interview

    Took assessment test. Pass. I was told HR is going to call for a phone interview at 230 pm. She called at 330 apologized for not calling on time and ask if she could reschedule I told Her I was fine to proceed with interview. She again declined, and stated she was behind and repeatedly asked if she could reschedule for the next day. I agreed. THAT SEALED MY FATE. She never called. I called her and her boss for two weeks no response. Found out thru some research that if u reschedule any interview. It is an automatic FAILURE.

    Interview Questions

    • Can we reschedule this phone interview?   3 Answers

  4. Helpful (4)  

    Claims Adjuster Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at USAA (San Antonio, TX) in October 2015.

    Interview

    The Interview process was done through a college recruiter at the College Fair. There was a 30 minute interview with behavioral questions. My interview was done on my school's campus in a room 1 on 1.

    Interview Questions

    • What was a situation where I didn't get along with a team member?   Answer Question

  5. Helpful (16)  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    No Offer
    Average Interview

    Application

    I applied online. I interviewed at USAA.

    Interview

    I did initial on line assessment then I got a phone interview passed and then did the face to face interview. I have no prior experience but I recently graduated with bachelors. I haven't heard anything yet i had my face to face interview last Friday. I thought being a military spouse might helped but not sure


  6. Helpful (2)  

    Claims Adjuster Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at USAA in October 2014.

    Interview

    college campus interview and onsite interview. I met representatives at the career fair, then I attended an informational, then applied online. Overall I enjoyed the process and everyone was very warm and approachable.

    Interview Questions


  7. Helpful (5)  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at USAA (Phoenix, AZ) in July 2014.

    Interview

    Applied online, process didn't take very long. About a week later I got an email to set up a phone interview the following week. I did the phone interview and everything seem to go great. It took two days to receive an email saying I was NOT selected to move forward with the interview and all the other three different positions I had applied for were also changed to NOT selected.

    Interview Questions

    • Tell me about a time you had to make a difficult notification.   1 Answer
  8. Helpful (7)  

    Claims Adjuster Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at USAA (San Antonio, TX).

    Interview

    After the application was filled out online I received an email to complete an online assessment. That consisted of a typing test and a "which best describes you" questionnaire. After this I was given a phone interview. The phone interview was questions such as: Tell me a time you had to deal with a difficult customer?, Tell me a time a decision didn't go as planned.
    After the phone interview you go for a drug test and schedule an in-person interview. The in-person interview were essentially the same questions. During this process you are going through a background check also.

    Interview Questions

    • Tell me a time you led a group of people to reach a common goal.   Answer Question

  9. Helpful (8)  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at USAA (Colorado Springs, CO) in January 2014.

    Interview

    I applied on and I was required to take an assessment test. Then, I had to fill out another preliminary application. This process took about 2 weeks. Afterwards, I received an e-mail and had 24 hours to complete a urine test at a location by my house (the only reason this was stressful was because my husband had surgery, but regardless, I had to take the test and I passed it but then I had to run back to the hospital). I had a phone interview which I passed and then a second interview with two hiring managers. One of the hiring managers wasn't able to attend but the interview was still pretty relaxed and comfortable. Then, I had to go through a verification process through hire-right and had to send them copies of my W2 as well as a criminal history form for them to collect information from my home state. I received an offer via e-mail and was directed to a website to either accept or decline.

    Interview Questions

    • The questions were pretty straightforward:
      1) What do you know about claims adjusting and this particular position?
      2) Do you have any experience in adjusting?
      3) Tell me about a time a customer was upset and how you handled the situation?
      4) Have you ever had to deliver unexpected or upsetting news?
      5) Why do you want to work for USAA?
      6) What are your career goals?   Answer Question

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