Ultimate Software Customer Support Specialist Interview Questions | Glassdoor

Ultimate Software Customer Support Specialist Interview Questions

Interviews at Ultimate Software

5 Interview Reviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
40%
40%
20%

Difficulty

3.2
Average

Difficulty

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Average
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Customer Support Specialist Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Ultimate Software.

Interview

First thing was a phone interview with a recruiter. The recruiter was really nice. Then an on site interview. If you pass that, theres an assessment to take. Last thing was a final interview. The questions werent too hard and everyone is really friendly.

Interview Questions

Other Interview Reviews for Ultimate Software

  1. Helpful (3)  

    Customer Support Specialist Interview

    Anonymous Interview Candidate in Weston, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Ultimate Software (Weston, FL) in July 2015.

    Interview

    Phone interview and then an in person interview at their Weston office with two managers. I was not offered the position - but I plan on applying again when the position is offered.

    Interview Questions

    • What do you know about Ultimate Software? Why do you want this position?   Answer Question

  2. Helpful (9)  

    Customer Support Specialist Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at Ultimate Software (Saint Louis, MO) in December 2016.

    Interview

    The interview process consisted of a phone screen with a recruiter, a 30 minute face to face interview, a 45 minute assessment, and a 30 minute Skype interview. The process only took a week and I received the offer the day of my Skype interview.

    The recruiter I worked with was great. Very helpful and kept me informed throughout the entire process. Everyone I met with from the company was extremely nice and made me feel at ease while interviewing. I can't wait to be part of this awesome company!!!

    Interview Questions

    • What do you know about Ultimate Software?
      Tell me about a time you went above and beyond for a customer?
      What would you do if you had a coworker who wasn't pulling their weight?
      How would your coworkers describe you?   Answer Question
  3. Helpful (1)  

    Customer Support Specialist Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Ultimate Software (Saint Louis, MO) in December 2016.

    Interview

    This was an amazing interview process. Extremely seamless. I had a talent acquisition specialist who led me through the entire process and gave me tips along the way. Every person I met seemed to really be cheering for me. There was an initial phone interview with the talent specialist, a one on one in person, an analytical assessment test, and then a panel interview over Skype with two people. The assessment test was a lot of percentage questions and word questions where you had to determine what word was closest in meaning or the most opposite of a word. There was also a few problem solving "riddles". It is timed, so manage that well. All in all, it seems like they have put a lot of thought into the interview process to pick the best candidates that will fit their culture. I enjoyed knowing they were confident in making decisions because they had spent enough time truly getting to know you.

    Interview Questions


  4.  

    Customer Support Specialist Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Ultimate Software (Atlanta, GA) in August 2018.

    Interview

    4 step interview:
    1) 20 minute phone interview with Recruiter
    2) 20 minute Skype interview
    3) Analytics test
    4) Panel interview with 2 managers, Make sure to have question to ask them or it'll be a very quick interview.

    Interview Questions

    • What would you say is your biggest weakness?   Answer Question
    • Where do you see yourself in 3 to 5 years?   Answer Question
    • What does a frustrating day look like in your current role and what do you do to make the day better?   Answer Question

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