United Airlines Interview Questions in Newark, NJ | Glassdoor

United Airlines Interview Questions in Newark, NJ

Updated Feb 14, 2017
204 Interview Reviews

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  1. Helpful (749)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at United Airlines (Newark, NJ) in August 2015.

    Interview

    The interview process is very structured. I applied online and within a week I received an invitation to complete an OnDemand interview via HireVue. Suggestions for HireVue: Be in a well-lit area. My suggestion is to use as much natural lighting as possible. Be well-dressed. Research the company and see how the flight attendants dress for the particular company, and emulate that! The HireVue questions were behavioral questions. Everything I read on GlassDoor has been accurate! Within 4 days, I received an email inviting me to Newark, NJ for a Face-to-Face interview. I was beyond excited! When you call, the booking department will ask you the closest airport. I told her mine, and the flight is free, but please be aware you are usually not a "must-ride" passenger in instances like this. My case, I get to my closest airport with plenty of time to spare. The plane begins boarding. I board the plane and am in my seat. A gentleman from United walks on the plane and calls my name and says the flight is overbooked and I had to get off. I take my carry-on and exit the plane. I was a little stressed at this point. I go inside and wait for the counter to clear so I could talk to the desk agent, and they said the next flight leaves at 10pm (which I would have gotten to Newark at 11 ish), or you can go to another nearby airport and the plane departs in two hours! For a moment, I began to panic thinking I am never going to make it. I was not extremely familiar with the DC Metro stations, nor the other airport. However, I thought to myself, this is all part of the interview...staying cool, calm, and collected during a crisis! I managed to hustle through the DC Metro stops and navigate around. Got to my other airport and through security with about 10 minutes to spare! At this point, I was joking around the gate agent because of the mental meltdown I was having haha! I get on the plane and fly to Newark. Check-in to my hotel. The morning of the interview! Newark is an extremely busy airport! Give yourself plenty of time to get the gate pass and get through security--you do NOT want to be late. I was there a little after 7 and was seated with fellow interviewees by 8 (luckily)! Get to know your fellow applicants! Everyone is nervous, everyone is going through the same thing. Talk, be jolly, and have fun. It helps ease the nerves. Exactly at 9 am, the Inflight Recruiters came to get us! We went to the United building and were checked in. We were all briefed on United and they called the first 6 for interviews. While the others are in the interview, talk and be jolly with the other applicants. Take your mind to a less stressful place, but review some questions and answers in your head, too! My name was called, and I was nervous! The lady who did my one-on-one interview was nice, genuine. The interview was by far the best experience I have ever had! This one took about 45 minutes and it was basic behavioral questions, if/then questions, and we reviewed my resume. We were finished and we walk to the hall (I assumed I was finished), she said, I actually want my colleagues to meet you, so I am going to put you in this room with a few other applicants. I felt good! Talked to the few others in the room with me and they slowly leaving for the second interview. My name was called again and the ladies were nice and genuine again. I went to a very small room with them and they asked me basically the same questions. They said they had to step out and review a few things on my resume and they would be back. I sat in the room and about 5 minutes later, they walked through the door and said, "after reviewing you resume and answers, we have enough information to offer you the job today." Of course, I accepted the offer! The offer is contingent on drug, vision, and hearing tests, as well as passing the training! I leave for training August 30! They took me to the clinic onsite and I completed my drug, hearing, and vision tests!

     Some good things to remember: SMILE, POSTURE, CONFIDENCE, RESEARCH THE COMPANY, PRACTICE QUESTIONS WITH ANSWERS! Browse through this site and read the questions other people were asked--it helped me tremendously! Research the company! Know the company! They want someone who can be invested into the company! Be confident!

    Good luck! It was an incredible experience and I cannot wait to begin my new life in the air!

  2. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newark, NJ
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at United Airlines (Newark, NJ) in February 2017.

    Interview

    Phone interview, was asked several questions such as are you willing to work weekends and holidays. Instructed be the starting salary and whether it was acceptable. Then told me to keep checking my email because he was forwarding my status to the hiring manager in Newark.

    Interview Questions

    • Are you willing to work flexible hours?   22 Answers
  3. Helpful (116)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at United Airlines (Newark, NJ) in March 2016.

    Interview

    Applied around early February and received an invitation for a video interview within 4 days. The video interview consisted of 6 questions, all of which were found here on glassdoor, so if you study all the questions here you'll be set. They are looking for answers that convey your style of customer service, so the more specific you can get with your examples the better. Don't be afraid of being yourself, be genuine and have fun with the questions. Make sure you make eye contact with your webcam instead of looking at yourself on the screen, and of course wear your best smile.
    You have 5 days to complete the video interview, I did mine on the 4th day, so don't worry about taking your time in being prepared.

    Within another 4 days I received a invitation for a face to face interview at their Newark hub where I met other wonderful interviewees. This is a great opportunity for you to sooth your nerves, break some ice with everyone.The recruiting team came to greet us 9am right on the dot. One of them told me at the end that from the moment they come to greet you, they are accessing you. Minute details like how you are engaged with the other interviewees to how you greet the recruiters back, all are taken into account in your assessment.

    After being brought into a secure area we were given a short orientation about being a flight attendant and then had a Q&A, I would suggest you prepare some questions that show that you did some research; it's okay to even already know the answers to your questions, it's the thought and participation that counts.

    Once that was over we were then each paired with a single interviewer and led to a room where all the interviews were being held. Imagine cubicles, but with a single table with a seat at each end. All the interviewers were super nice and passionate about the industry. You could feel their passion leaking out of them as they spoke. Many of the questions they asked were situation based, what would you do kind of scenarios. Expect a question along the lines of "pretend I am a belligerent customer that refuses to put away my laptop, what would you say to me?". If you have experience in customer service or hospitality in general, you'll be fine.

    When the one on one interview concluded all the interviewees were culled back together in a room. And from that room you will be plucked for a final one on one interview with some higher up HR people. This time it will be just 1 person interviewing everyone in the group one on one, so it's going to take longer, much longer. So sit back and rant with your fellow interviewees, blow off some of those nerves that you've accumulated throughout the day.

    The second and final interview, I must say is the hardest. Not just because at this point I had already expended what little energy I had left, but also the interviewer was a bit more stern and intimidating. Questions I was asked were more technical stuff like whether or not I had any visible tattoos, my willingness to relocate, and some nitpicking at my resume and length of my hospitality experience. Emphasis on the willingness to relocate, I was asked a scenario like what would I do, how would i feel if i had to relocate to the SFO base, where the cost of living was very high. I answered with "pfffft please, i live in nyc, i know how to live like a starving artist" ; no just kidding i didn't say that, but just sound like your definitely willing to relocate and your flexible, also tell them how you would go about the living situation. something like "yeah no problem i can just share a rundown apartment with 4 other flight attendants".

    From there, the two interviewers left the room briefly, for about 3 minutes. In those 3 minutes i told myself "aw crap I messed up, welp time to apply to another airline". That quickly became "seriously?!?" when they came back in and gave me the conditional job offer. So I shook their hands with my mouth still agape and will be attending the 6 week training at the end of this month.
    You quickly get shoved into another room right after and sign a bunch of paperwork and then a round of congratulations from all the other recruiting people that greeted and ferried you around. And then the drug test right after that where you will see your other fellow interviewees that passed. You will reflect on your crazy day and laugh as you pee into a cup for the urine test. From there you can collect the numbers of your fellow trainees and then go home with a smile, or fall asleep from the exhaustion like I did. All in all it was a great experience, really enjoyed the level of energy from everyone.

    Interview Questions

    • Tell us why you'd be a good flight attendant?   9 Answers
    • Tell us about a time when you went above and beyond a customers expectation.   2 Answers
    • Tell us about a time where you wished you had done something differently.   1 Answer
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  5. Helpful (39)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3+ weeks. I interviewed at United Airlines (Newark, NJ) in August 2016.

    Interview

    Application sent 02 AUG
    Received Video invitation 03 AUG
    Video Interview sent 09 AUG
    F2F invitation 15 AUG
    Flown to EWR 25 AUG
    F2F interview 26 AUG

    The whole process took a few weeks.
    The video interview is easy and the 5-6 questions are the same as described here.
    Please, before you start make sure you use your 4-5 days to study these questions and also the company history.
    My last question was in the language I had chosen. You also have a break between each question so you can relax and prepare your self to the next one.

    I flew to EWR a day before. Spent over 150 USD in a hotel with free shutter.
    At the next day I got to the checkin counter at terminal C to get my gate access and pass by TSA.
    I got to the meeting place around 8:50.
    Remember: Socialize and talk to all candidates. Don't take them as competition because they're not.
    At 9 the inflight recruiters arrived and we went to a room to watch a quick video about the position.
    *****Remember ALWAYS SMILE they are always taking notes, they are very friendly and always watching you.****
    After that they give a space for Q&A.
    Please try ask at least one question, but don't ask about salary, schedule, base or thinks like that. Be smart! Ask more about the company even if you already know the answer.
    I was the first one to ask and I also ended up asking again a different question at the end. Make sure you shake the recruiters hand before you leave.
    After that a recruiter calls one by one and guide you to another room for your 1:1 interview. They are very friendly so try to relax, BE YOURSELF, don't make up answers. And it's ok if you miss something here and something there while answering. The questions are always about customer services but your answers is always using (as reference) your past. If you have customer services experience you'll do fine. Try to keep in mind the most intense and good moments from your experiences.
    Then they will make a scenario about a inflight conflict and also will ask you to read a flight speech.
    Please don't panic, it's just a simple speech reading and it's ok if you don't understand. (I didn't)
    After that (if the first recruiter approves you) they will send you to another room where there'll be more other candidates that succeed the first 1:1. If not, they'll walk you out to the gate and let you know that you'll hear from them in a week. (Which is a NO)
    The next interview is a 2:1 (easier) they only go through your resume, they have add some questions to you about the position and the other recruiter just take notes.
    TIPS:
    -smile all the time,
    -call the recruiters by their names,
    -Talk to everyone
    -Be honest in your Interview/answers
    -show them that you know the company's brand and you are there to represent them.
    -talk a lot about your experience
    -show them how excited you are and how great full you are to be there having that opportunity.
    I got the job offer and I couldn't even believe it. Did all the paperwork and the drugs, vision a hearing tests.
    A few minutes I got the email to start training in Houston in Late January.
    Any one else?
    Good luck everyone and yes Glassdoor helped me a lot. Also I did my homework and practice a lot before the interview. I didn't say even 60% what I study but it help a lot.

    Interview Questions

  6. Helpful (3)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ weeks. I interviewed at United Airlines (Newark, NJ) in November 2016.

    Interview

    Passed video interview, got invited to face-to-face interview. The day of the face-to-face interview, I got to the airport at 7:40am cause the interview started at 9:00am SHARP and you had to get a GATE PASS and go through TSA. Once I got in to the waiting spot, I got to know everyone else. Then, at 9:00am SHARP, some FA and Recruiters came to pick us up an take us to the place where we were going to get interview. Once we settled in a conference or meeting room, we get introductions and a presentation. After that, we have to wait to be called. So, yeah, we got called ONE-BY-ONE. Advice: chill, talk, practice with others and, well, chill, cause I got out of the interview around 1:00pm. Oh, yeah, have breakfast. You will experience how starvation begins. So, break-fast! Anyways, I was finally called and walked into another room to be interview. By that time, I wasn't nervous anymore. I really felt very comfortable with the person who was interviewing me. It was a really good dynamic. I was encouraged to give my answers more details and certain specifics because I kind of forgot my S.T.A.R. Method! But, oh well, I gathered my thoughts, owned the S.T.A.R. Method and continue to answer, well, most likely story-telling. Oh! There was a part were we role played. I read an announcement out loud and then "deal" with a passenger who wasn't cooperating.

    About the questions I was asked, were mostly about my customer experience through the different jobs I had presented on my resume. Every question was made according to what was on my resume. "So, you were a cashier in this company, tell me about your roles?" Many questions where about "how did it happened and what did you do?", "how did you handle it?" , etc.

    Do story tell, but use the S.T.A.R. Method to keep your answers organized. Be honest. Don't worry about taking SOME time to think about it. If you don't understand, please ask and clear your doubts, and so. Before hand the interview, prepare with your resume and cover letter on sight, write down experiences, stories, skills and/or knowledge you have acquired, write down your values, highlight what you understand they should know about you and how that favors the company, understand the role(s) of a flight attendant, learn about the company (especially it's mission and vision), and prepare for the unexpected. BE HONEST.

    Oh, and, yeah, after the first interview I was told to wait on another room because someone else was going to interview me. Turns out minutes later, it was a Flight Attendant who also had the role of Recruiter with someone of Human Resources. They asked me more personal and behavioral questions. Personal in sense of why? are you sure? what do you think about this and that? how do you feel?

    Interview Questions

    • Describe and explain your roles and responsibilities within the previous company you worked for.   Answer Question
    • How do you think such roles, responsibilities and experiences at that particular job has equipped you to be a flight attendant?   Answer Question
    • Tell me about a time you disagreed and how you disagreed with your coworkers or teammates.   Answer Question
    • When was a time you had difficulties with your coworker? How did you handle it?   Answer Question
    • Tell me about a time when it was hard to remain friendly.

      To be, let's say, the perfect flight attendant, what aspect of your personality or character you need to discard or work on?  
      Answer Question
  7. Helpful (45)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at United Airlines (Newark, NJ) in July 2016.

    Interview

    I initially applied online on 6/20. I then received an email the following day on 6/21 that my application had been forwarded and had been selected to continue the interview process by doing a video interview with HireVue. Glassdoor was instrumental in my preparation for my video interview. All of the questions that were asked during the video interview can be found on Glassdoor. I recommend taking a day or two to study and prepare your responses for the video interview and when you're ready to take the HireVue interview, do the practice questions so that you're comfortable speaking to the camera when it's time to answer your questions. On 6/24 I did the HireVue interview and on 6/29, I received an email that I had been invited to attend a face to face interview at Newark Airport. My F2F was on 7/7 and there were about 20 other candidates who were scheduled for their F2F interviews as well. Everyone was really and talking to each helped eased our anxiety and nerves prior to the interview. They made a presentation and after the presentation they called us one by one to do our initial F2F. Most of my interview questions were behavioral and related to my work background. So if you know our resume and you answer in the STAR method you'll be fine. After the first interview they brought me into the another room with several other candidates and we to be called in for our second interview. There were 2 interviewers on my second round and I was a bit more nervous on this round because they were pretty stone-faced and I couldn't read exactly what they thought of my answers as easily as I did with my first interviewer but apparently they were happy with my answers because they offered me a conditional job offer on the spot. I begin training on 7/27 and I'm looking forward to this exciting career.

    Interview Questions

    • Describe a time when you helped a coworker?   1 Answer
    • What was your biggest work accomplishment?   Answer Question
    • Why United and how would you represent the brand?   Answer Question
    • Tell me a time when you had to deal with a difficult customer?   1 Answer
  8. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Newark, NJ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at United Airlines (Newark, NJ) in November 2016.

    Interview

    Very challenging and different compared to other interviews. I applied 11/7 got and response to do an online interview 11/9 did the online 3 days later got a response 2 weeks later. The online interview gives you confidence for the next process everything I read on Glassdoor was accurate to the end of the process! The questions on here as well as the advice is pretty much gives you the green light for your interview process!

    Interview Questions

  9. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at United Airlines (Newark, NJ) in November 2016.

    Interview

    Applying for the position of bilingual flight attendant. Submitted application online on Nov 14, offered a video interview on Nov 16. Recorded my video interview answers on Nov 19. Received an invitation to a in-person group interview on Nov 22. Will fly out to Newark for my next interview early Dec. Wish me luck!

    Interview Questions

    • What is something in your job history or performance you were most proud of and why?   1 Answer
    • What experience do you have that would help you in flight attending?   Answer Question
    • Describe a time where you had to work with a difficult coworker; what did you do?   Answer Question
    • How would your second language skills be beneficial to United Airlines? (Answer in the additional language of the position you apply for.)   Answer Question
  10.  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at United Airlines (Newark, NJ) in November 2016.

    Interview

    I did the online interview 2 days ago. I am still waiting to here back so I don't know if I got an offer yet. My word of advise read the questions here. It is good practice. It was the hardest interview I ever did. You aren't in front of a person speaking and that isn't normal for most people. Initially you go into the interview thinking that it will be much easier this was but then it just doesn't feel right. I would much rather have the conventional interview.

    Interview Questions

    • What is one thing you would go back and do differently if you could?   1 Answer
    • What was your favorite job?   1 Answer
  11.  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at United Airlines (Newark, NJ) in November 2016.

    Interview

    This all happened this month (November 2016) - Two days after I submitted my online application I received an invitation for an online video interview, which I had to complete within 5 business days. After I submitted this video I received an invitation for a f2f interview 2 business days later. The f2f interview is scheduled for early December in Newark.

    Interview Questions

    • 1. How does customer service help you as a Flight Attendant?
      2,Talk about a proud moment at work.
      3. What was a difficult situation at work, and how did you respond?
      4. Describe the UAL brand, and how would you represent it.
      5. What other language do you speak?
      6. Respond in your second language: How can your second language skill help you be a good flight attendant?  
      2 Answers
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