UnitedHealth Group Customer Care Professional Interview Questions | Glassdoor

UnitedHealth Group Customer Care Professional Interview Questions

Updated Sep 20, 2016
32 Interview Reviews

Interview Experience

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Helpful (4)  

Customer Care Professional Interview

Anonymous Interview Candidate
Declined Offer
Neutral Experience

Application

I applied online. I interviewed at UnitedHealth Group.

Interview

Very long process. Online application, then an online assessment. A phone interview followed by an in person interview. After the interviews an assessment was scheduled at the facility. It was very difficult for me to schedule all of the interviews and assessments while I was employed at another company. A lot of work to go through for a call center job that does not pay well.

Interview Questions

Other Interview Reviews for UnitedHealth Group

  1. Helpful (2)  

    Customer Care Professional Interview

    Anonymous Employee in Kingston, NY
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at UnitedHealth Group (Kingston, NY) in October 2015.

    Interview

    Very easy, laid back, don't have to think much. It's a joke! Tell them your a TEAM player. You like to help others. Don't reveal to much let her ask the questions and you briefly answer.

    Interview Questions

    • She said they are a TEAM!! Says doesn't deal with drama! And if you had to how would you handle it.   1 Answer
  2. Helpful (3)  

    Customer Care Professional Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    The process took 3 weeks. I interviewed at UnitedHealth Group (New York, NY) in March 2015.

    Interview

    easy to schedule the interview, felt very comfortable and easy to talk with the interviewer, easy to get to the interview, very accommodating to my schedule. interview did not take long at about one hour at most.

    Interview Questions

    • question regarding ethical situations   1 Answer
  3. Helpful (3)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at UnitedHealth Group in November 2014.

    Interview

    The position called for a webcam interview. Questions where put on screen and then you had few seconds to compose your answer before the recording would start. There where five or so of these questions. I personally am not a fan of webcam interviews. They feel very impersonal. There was a follow-up phone interview after a few days.

    Interview Questions

    • Was there ever a time when something was not what you originally thought it was, and how did you handle it?   Answer Question
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  5. Helpful (2)  

    Customer Care Professional Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. I interviewed at UnitedHealth Group.

    Interview

    Very straightforward. There was a phone interview; in-person computer skills test (which was disguised as "log in to this terminal and print your information for us"); and in-person interview. Interview process went exactly as they described it would.

    Interview Questions

  6. Helpful (6)  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Frederick, MD
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at UnitedHealth Group (Frederick, MD).

    Interview

    Applied and took assessment online. The next day received email from a recruiter to complete a digital interview where they asked 3 behavioral questions. The next day recruiter called to set up one on one interview the same day. Interviewed with 2 supervisors. Was not impressed, I got the judgement look right when they came in. They asked 3 behavioral questions and 2 main interview questions, why UnitedHealth group? And what sets you apart from the other candidates, why should we hire you?

    Said they were going to contact me the next day and never heard anything. Should have at least emailed or called me I didn't get the position! Rude.

    Interview Questions

  7. Helpful (7)  

    Customer Care Professional Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group.

    Interview

    Applied, took online assessment, rec phone interview, lastly rec a face to face interview.

    Interview Questions

    • Name an time when you were a witness of someone doing something unethical.   Answer Question

    Negotiation

    No negotiation.

  8. Helpful (2)  

    Customer Care Professional Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Miami, FL) in March 2014.

    Interview

    The process was straight forward. The manager wanted to make your that for one I could handle a high call volume and secondly still provide excellent customer service. The interview was about an hour and they were very welcoming.

    Interview Questions

  9. Helpful (5)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group in January 2014.

    Interview

    Submit Application, Get e-mail to do a 40 min assessment (Interactive Computer Scenarios),
    Contacted to do a phone interview (takes about 60 min.) They ask a lot of situational/behavioral questions and go through each detail of your resume. Be prepared with examples for the questions and answer in STAR format.

    Interview Questions

    • Give an example of a time when a co-worker was unethical. Give an example of a time when you had to use your technical expertise to solve a problem. Give an example of a time you had to handle a difficult customer.   Answer Question
  10. Helpful (2)  

    Customer Care Professional Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Nice Lady asked basic questions, business casual dress

    Interview Questions

    Negotiation

    there was no negotiation

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