UnitedHealth Group Customer Service Interview Questions | Glassdoor

UnitedHealth Group Customer Service Interview Questions

21 Interview Reviews

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Helpful (3)  

Customer Service Interview

Anonymous Interview Candidate
No Offer
Neutral Experience
Easy Interview

Application

I applied online. I interviewed at UnitedHealth Group.

Interview

Quick friendly phone interview after my video interview. That was about a week ago. Was told to expect to hear back by Monday. It was a holiday so still waiting anxiously.

Interview Questions

Other Interview Reviews for UnitedHealth Group

  1.  

    Customer Service Interview

    Anonymous Employee in Lewis Center, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at UnitedHealth Group (Lewis Center, OH) in May 2016.

    Interview

    Very easy and the information about it is on the website for you to view prior to the interview. The person I spoke with was very nice and sounded very caring and compassionate. It was short and sweet.

    Interview Questions


  2.  

    Customer Service Interview

    Anonymous Employee in Concord, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 days. I interviewed at UnitedHealth Group (Concord, NC) in June 2015.

    Interview

    The interview was easy. You go in and sit down with a recruiting agent. After the interview they ask for you to sit down and wait. If that is the case, then you got the job. They call you back for a drug test soon after

    Interview Questions

    Negotiation

    acceptance letter. 12 an hour


  3. Helpful (1)  

    Customer Service Interview

    Anonymous Employee in Centennial, CO
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at UnitedHealth Group (Centennial, CO).

    Interview

    If you are breathing they will hire you. There is no interview process.

    Interview Questions

    • No question is hard. The recruiters are dumb and only want to make sure you can use a computer and talk at the same time.   Answer Question

    Negotiation

    There is no negotiation on any thing.


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  5. Helpful (1)  

    Customer Service Interview

    Anonymous Employee in Green Bay, WI
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 2 weeks. I interviewed at UnitedHealth Group (Green Bay, WI) in May 2012.

    Interview

    Took a skills test, then 2 interviews with different people. Background check took forever.

    Interview Questions

    • how do you feel your past work experience would help you with this position?   Answer Question

  6. Helpful (3)  

    Customer Service Interview

    Anonymous Employee in Richardson, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at UnitedHealth Group (Richardson, TX) in September 2011.

    Interview

    Applied online, i then took a personality and skills test. The next day i received an e-mail to schedule an onsite assessment. Passed assessment and was told first interview was scheduled 2 days later. First interview was with recruiter and she was laid back so i was not worried, we talked about work experience and about 5 behavior questions. Second interview was the next day with a director and 3 sups, and was offered the position the next day.

    Interview Questions

    • Tell me of a situation where you took charge and diffused before it became a big problem.   Answer Question
    • Why United Healthcare?   Answer Question

    Negotiation

    I was able to negotiate due to my call center experience. I was given the max available.


  7.  

    Customer Service Interview

    Anonymous Interview Candidate in Green Bay, WI
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 4+ weeks. I interviewed at UnitedHealth Group (Green Bay, WI) in April 2011.

    Interview

    After I completed an onsight assessment of my general PC skills I was invited to a face-to-face interview. I drove through the night in a Prius to make this interview in the aftermath of one of the worst blizzards in 120 years to hit that area. I was on time and dressed appropriately. My interviewer appeared rude and gave me the feeling that she did not want to be there. She made me feel glad I didn't get the job.

    Interview Questions

    • None of the questions were difficult or unexpected. They were the typical "Describe a time when you..."   Answer Question

  8.  

    Customer Service Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at UnitedHealth Group (Houston, TX) in March 2011.

    Interview

    completed application online, I was emailed to take the test. After taking the test I was told to come in and take the onsite assement test. I have not heard anything else and I passed the test.

    Interview Questions


  9.  

    Customer Service Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at UnitedHealth Group (San Antonio, TX) in January 2011.

    Interview

    submitted application and resume online and received invitation for Onsite Assesment. did onsite assessment day later and 1 on 1 interview 2 days later. was told after 1 on 1 will know by friday and received rejection letter that wednesday.

    Interview Questions

    • How would you handle a co-worker acting unethically?   1 Answer

  10.  

    Customer Service Interview

    Anonymous Employee in Roanoke, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Roanoke, VA) in August 2010.

    Interview

    Was called to come in for a skills test - went in and did the whole personality test (2nd one so far) and skills test. Once I passed that I was given an interview time for a 1:1 interview a couple days later. The person I interviewed was very candid and forthcoming. She actually coached me on what to say in the 2nd interview to make sure I was hired, and what not to say. Which was great because I really needed a job at the time. But I also think some people got hired that shouldn't have because of this "coaching". The 2nd interview was set up the next week with 2 Supervisors. They asked lots of different questions that aren't basic. One of those interviewers is my current supervisor, and I highly respect him. The other has become a "friend", or as much a friend as a Supervisor can be. I was then called a few days later and offered the position.

    Interview Questions

    • Describe a time where you had to deal with an angry or upset customer?   Answer Question

    Negotiation

    Was told at the beginning that it is a set hourly rate, there is no negotiating on the pay for this position - everyone is paid the same, no matter what.


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