UnitedHealth Group Customer Service Representative Interview Questions | Glassdoor

UnitedHealth Group Customer Service Representative Interview Questions

Updated May 25, 2017
168 Interview Reviews

Experience

Experience
58%
14%
27%

Getting an Interview

Getting an Interview
81%
7%
7%
1
1
0

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

168 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

Helpful (51)  

Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group.

Interview

Interview process is pretty standard. Asking behavioral based questions. These are questions about situations that include where you were employed, what the situation was, how you handlers it, what you did to get there and the outcome. Pretty standard. Then a few personality questions and a couple things off of my resume.

Interview Questions

  • Tell me about a time that made you question your fairness or ethics.   2 Answers

Other Interview Reviews for UnitedHealth Group

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at UnitedHealth Group.

    Interview

    There was a phone interview that lasted around 30 mins. The second interview was in person with 2 managers. Tey were both very pleasant. It was a very positive experience.

    Interview Questions

    • Describe how you would handle a difficult situation with a manager?   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Kingston, NY
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. I interviewed at UnitedHealth Group (Kingston, NY).

    Interview

    it's through an outsourced company based in India. You do not meet anyone until you are interviewed. It's all done by phone and email. You send your resume, wait months then they call you to set up a skills test.

    Interview Questions


  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at UnitedHealth Group (Atlanta, GA).

    Interview

    Interview process was very simple and did through a hirevue webcam.. Basically interview was done by webcam in which potential employees were asked 5-6 basic simple questions.. No in person interview just all online with webcam and phone interview

    Interview Questions

    • Name a time when you experienced a irate customer and what was the outcome?   Answer Question

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at UnitedHealth Group (Greensboro, NC) in May 2017.

    Interview

    Interview contacted me through Indeed about my resume. Sent me to a link that had the digital interview, assessment, and application in one. Everything went very smooth and professional. It was quick and easy. Very easy

    Interview Questions


  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at UnitedHealth Group (San Diego, CA).

    Interview

    Very disorganized I was told I didn't need to do the interview because I was already in the training class that started the month before lol I wouldn't apply if I was already hired

    Interview Questions

    • Name a time you had to be honest with a customer   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    very simple and down to earth interview. Starts with a phone interview. Very basic questions and then you are moved on to the face-to-face. Which was also very smooth. The interviewer was very enthusiastic and down to earth. The same day of the interview I was offer the position but as an alternate.

    Interview Questions


  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Oldsmar, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at UnitedHealth Group (Oldsmar, FL) in March 2017.

    Interview

    The interview question where about past job experiences they use the star method. It's break about how you deal with issues. and your integrity. I did my phone interview on Friday and my impersonation interview on Wednesday. At the end of the interview he said my recruiter would get back to me about benefits and pay.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Memphis, TN
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at UnitedHealth Group (Memphis, TN) in March 2017.

    Interview

    I applied the beginning of March did a phone interview which I thought I bombed but to my surprise I got a call 2 days later for an in person interview very easy interview general tell me a time question. However I haven't gotten a call back

    Interview Questions

    • Tell me a time when. How many screens can u work with etc   Answer Question

  10. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    I've been applying for CSR for the past month and would hear nothing back. I checked on their website again one day and they had just put up a job posting that same day for CSR. I applied and the next day I got an email stating they were interested and would like to give me a phone interview. A few days later I had the interview. The recruiter was nice and sweet, she said I answered great and to her I was perfect for the job. Now I would have to wait for a manager to review my phone interview/application & would get a call back/email in a few days to 2 weeks. Now it's time to wait. She asked me 3 situational questions, computer questions, and told me more about the job. Overall, it was quite easy. Felt more like a conversation rather than an interview. Hoping I get the job.

    Interview Questions

    • Tell me a time when you had to control your emotions at work. (Angry/irritated customer/coworker or an unexpected situation) how did you deal with it?   Answer Question
    • Tell me a time when you had to be accurate at work. (A project, attention to detail kind of thing)   Answer Question
    • Tell me a time when you had to take on an extra task at work. (Voluntarily/Asked)   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.