UnitedHealth Group Interview Questions | Glassdoor

UnitedHealth Group Interview Questions

Updated Jul 19, 2017
2,348 Interview Reviews

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Candidate Interview Reviews

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  1.  

    PROVIDER CUSTOMER SERVICE REPRESENTATIVE Interview

    Anonymous Interview Candidate in Clearwater, FL
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. I interviewed at UnitedHealth Group (Clearwater, FL) in December 2016.

    Interview

    I had been applying for this position for a while. I exceed all the reqs and passed the tests. The outsourced HR company United uses is totally incomptent. I decided to skirt the HR company and went to a job fair for the position at the end of November. I got an immediate face to face interview. The recruiter scheduled me as for a final, in person interview. I went to the final interview, things went really well and they wanted to hire me. When I called to check the status, the HR company argued with me that I never had the interview. A supervisor came on and told me I never had an interview again. She then hung up on me. I found out over a month later that the managers wanted to hire me. The HR company makes the hiring process extremely stressful and prolongs the whole process for weeks to months.

    Interview Questions

    • Tell me about a time you were under extreme pressure and had multiple things at once needing your attention.   Answer Question

  2. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at UnitedHealth Group (San Diego, CA).

    Interview

    Very disorganized I was told I didn't need to do the interview because I was already in the training class that started the month before lol I wouldn't apply if I was already hired

    Interview Questions

    • Name a time you had to be honest with a customer   1 Answer

  3.  

    Claims Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. I interviewed at UnitedHealth Group in May 2016.

    Interview

    There is a online assessment, over the phone interview and lastly face-to-face interview. I was offered a back up position. If someone decided not to take the offer at the last minute I was the back up but unfortunately for me everyone took the offer. It was a bad experience I felt devastated.

    Interview Questions


  4. Helpful (1)  

    Clinical Manager Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at UnitedHealth Group (San Diego, CA) in September 2016.

    Interview

    Digital interview, then HR interview, then admin interview, then team interview, then in-person team interview....very lengthy and very exhausting. I'm hoping it's all worth it but the reviews of the company are very daunting to say the least. Overall, they are attentive throughout the process, but after I accepted, it seems as though I cannot get a hold of them to clarify benefits issues. I hope this is not a premise to what lies ahead. They do give you a good offer, but it seems like there are many areas where I'm concerned. Their benefits for insurance has had many terrible reviews. I realize people only write when their mad but this still concerns me. I'm trusting that my brief interactions with staff indicate a professional environment and the interview process seems to be very technical leading me to see that they are very computer savvy and data driven which doesn't bother me but overall the transition from something old and familiar to something new is a bit nerve wracking.

    Interview Questions


  5. Helpful (1)  

    Project Manager Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at UnitedHealth Group (Los Angeles, CA) in October 2016.

    Interview

    Applied online and the following day received an invitation for a video interview.

    The video interview can be awkward if you have not done before, and not every company handles this format the same. Some will ask for written responses to questions, some do not set a time limit for preparation, etc. For this particular interview, you have a question that pops up on the screen, you have 30 seconds to prepare and 3 minutes to answer the question. You only have one opportunity to record each response, so be sure to keep that in mind.

    I had issues halfway through my video interview with the connection to the software, and was booted out. Since I wasn't able to look back at my responses and see where the glitch happened, or re-record that response, along with the pressure that I was feeling with the time limits, I decided that it would be best to withdraw my application.

    All in all, video interviews have their pros and cons. They can be beneficial for recruiters to sift through the volumes of applications/resumes more efficiently. However, they can also be perceived as cold and distant, since it's just you and the computer, and lacks 2-way dialogue with a live person.

    Interview Questions

    • General questions on how your experience ties into this role, project management experience, etc.   Answer Question

  6.  

    Transformation Consultant Interview

    Anonymous Employee in Warwick, RI
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 5 weeks. I interviewed at UnitedHealth Group (Warwick, RI) in May 2015.

    Interview

    It is a diligent process. I had 3 phone interviews, 1 video taped interview and 2 in person interviews. I had hoped the video interview would really be a Skype interview but it was not. When I passed the first telephone interview I was contacted, sent an app to download and given time frames during which I could set up to video. There was a process allowing practice time but the video interview was not real time. It was a pretaped video of a person asking me questions, for which I had a specific period of time to answer.

    Interview Questions

    • Please identify and explain a challenging project and how you handled it.   1 Answer

  7.  

    Customer Service Advocate Interview

    Anonymous Interview Candidate in Harlingen, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 3 days. I interviewed at UnitedHealth Group (Harlingen, TX) in October 2016.

    Interview

    Phone interview conducted by a foreigner who spoke very rapidly and broken English, it was hard to understand her questions. I believe she was from the Phlippenes. It was an unfair interview speaking with someone overseas.

    Interview Questions


  8. Helpful (2)  

    Provider Relations Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at UnitedHealth Group.

    Interview

    I applied, about a two days letter got a email to take an assessment. Next day got a call to do an interview with a recruiter. Then she said someone would call to do another interview. I had my 2nd interview with 2 supervisors. I think I did okay, u never know with UHC. I was supposed to get a decision within a week, never received anything. I reached out to the recruiter but she never responded. So I guess I didn't get the job. It has been 2 weeks, which is very unprofessional to have someone wait that long, when I was told I would hear back in a week. It is very disappointing because I have been applying for 1 year now. Right when I think I did okay, I hear nothing back, not even a auto reject email. Status still says interviewing.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at UnitedHealth Group (Phoenix, AZ) in September 2016.

    Interview

    Phone interview, she was 15 minutes late in calling. I found her to me impolite. I don't know if this was a tactic to see how I handle rude customers, but it took me by surprise, as this has never happened in an interview before. The questions didn't seem to be about acustomer service, as would be usual for this kind of job. Her first question to me was to ask why my resume had listed 3 different job titles with the same company that I had a 20 year history with, instead of putting them all together. I answered that I had gained different experiences from each title.

    Interview Questions

    • How would you open a new window in a search engine so that you can view it simultaneously with a window that is already open?   1 Answer

  10. Helpful (1)  

    Business Analyst Consulting Interview

    Anonymous Interview Candidate in Minnetonka, MN
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at UnitedHealth Group (Minnetonka, MN) in September 2016.

    Interview

    I was contacted by a Recuriter to apply. I applied and was sent a link for a recorded interview. What the heck is that? I'm an IT professional, not a country singer. I found the whole process extremely unprofessional. Not sure how they think having candidates audition will help them find the best candidates.

    Interview Questions

    • Basic strength and weaknesses questions   1 Answer

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