UnitedHealth Group Interview Questions | Glassdoor

UnitedHealth Group Interview Questions

Updated Nov 19, 2017
2,458 Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Cypress, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at UnitedHealth Group (Cypress, CA) in July 2017.

    Interview

    I applied online, then got an email to complete an online assessment, then waited about a week and recieve another email to set up a quick phone "interview" which was basically just explaining the job role, pay, and etc. I was then ask to set up a second phone interview for a week later. I went in for a face to face interview two days after that with the supervisor, then i was invite back two days later for an interview with the Manager. I got a call a week later from someone saying that I was hired and I need to wait for email about my drug test, back ground test and etc.

    Interview Questions


  2.  

    Communications - Writer Interview

    Anonymous Interview Candidate in Minneapolis, MN
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at UnitedHealth Group (Minneapolis, MN) in July 2017.

    Interview

    I met a recruiter at a job fair who handed off my resume to the appropriate recruiter (pertaining to a position I had already applied for). I received a poorly typed email with instructions to call and set up the interview. I called the number repeatedly and when I finally got through (after a few days) the guy asked if we could just do the interview then. He sounded like he was on a cell phone and the reception was awful. To be honest, it was a completely different experience than my conversation with the recruiter (in-person), who was informed and professional. In any case, he went through some basic screening questions, then went through my resume and asked me if all the information was correct, and said he would recommend me to the hiring manager. I got an email about a week later saying they went with another candidate (apparently automated).

    Interview Questions

    • Do you have any experience in the health care industry?   Answer Question
  3.  

    Customer Advocate Interview

    Anonymous Employee in Green Bay, WI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at UnitedHealth Group (Green Bay, WI) in July 2017.

    Interview

    Once I applied I got a call for an over the phone interview. At the end of the over the phone interview I was asked to come in for an in person interview. In person interview wasn't very intimidating, lasted probably less than a half hour. Was called back with an offer within the next week.

    Interview Questions

    • Most questions were formatted with "describe a time when...."   Answer Question

  4. Helpful (1)  

    Clinical Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience

    Interview

    UHG HR is very Big Brother -ish. They fail to recognize that each individual may have different things they value. They think they know what's best for you! They also have the attitude that you should be happy with their low pay and poorly administered benefits, because you're just lucky to have a job. The HR representative flat out LIED to the hiring manager. How ethical is that? I have had multiple experiences with different HR representatives for different roles within this company, each worse than the previous. The last one took the cake when I heard that HR LIED! And, negotiating is not well received at all.

    Interview Questions

    • weather I was going to take the job without clearly laying out the offer.   1 Answer

  5. Helpful (6)  

    Claims Associate Processor Interview

    Anonymous Employee in Albuquerque, NM
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at UnitedHealth Group (Albuquerque, NM).

    Interview

    You spend a bunch of time submitting resumes , cover letters, and applications. Then you take a ton of assessments. You then wait for some third-party recruiting firm to randomly pull your application and set up an over-the-phone interview. You then cross your fingers that the idiot on the line makes the right decision and sends you to a face-to-face interview with someone in the office that you will work if you get hired (I applied and did phone interviews at least 5 times before getting a face-to-face). If the face-to-face interview goes well, they submit your file back to the recruiting firm and they make the final decision. I got hires as a back-up. The only reason I got a chance is because one of their first choices backed out before training started. After about a year and a half, I'm one of the only people in my training class left and I promoted about almost all of the remaining. Goes to show how effective recruiting firms are🙄

    Interview Questions

    • They ask behavioral questions exsclusively. I've done a lot of interviews with them and one of their favorites is:
      Tell me about a time that your supervisor did something unethical and what you did about it.   1 Answer

  6. Helpful (5)  

    Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Interview

    Video process for the HR staff. Lacked any probative value or on skills or background. Just seemed like another way to avoid finding the right candidate. Makes for Lazy recruiters

    Interview Questions


  7. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at UnitedHealth Group (Dallas, TX) in June 2017.

    Interview

    Very unprofessional. When I walked in I was politely greeted by the receptionist. I saw the room that my interview was being held in and I saw the woman that had a interview before me walk out of the room. When the interviewer walked back into the room after the woman left she began to talk down about the woman she interviewed to the other woman who was also holding the interviews with her over the phone. The receptionist heard her talking down about the woman also so she tried to start a conversation with me so I wouldn't hear the interviewer talking in the other room but she was so loud over the phone that I still heard her. If this company wants to be professional they need to have a more professional hiring manager.

    Interview Questions

    • Same questions as the phone interview.
      -Why UnitedHealth Group?
      -What's your previous work history?   Answer Question
  8. Helpful (5)  

    Customer Service Advocate Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at UnitedHealth Group (Las Vegas, NV) in June 2017.

    Interview

    Applied online, took the online assessments immediately after. This was on a Friday, and first thing the following Monday I received an e-mail to set up a phone interview. The phone interview took place that Thursday, which went very well. The following Tuesday, I had an in-person interview.

    One interviewer clearly liked me while the other seemed unimpressed, to say the least. I got the typical "we'll call within two weeks." Got a call with an offer 6 days later.

    Interview Questions

    • How have you dealt with a coworker who seemed to be struggling?   Answer Question

  9. Helpful (3)  

    Claims Representative Associate Interview

    Anonymous Employee in Baton Rouge, LA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at UnitedHealth Group (Baton Rouge, LA) in June 2017.

    Interview

    Phone interview for 30 mins then in person in person interview lasted 30 mins. Some behavioral questions and about your dependability and loyalty. It is a fast process and easy interview. Training will be 16 weeks with 100% attendance yikes lol...

    Interview Questions

    • Name a time you had to be truthful to a customer   1 Answer

  10. Helpful (3)  

    Clinical Appeals Representative Interview

    Anonymous Employee in Frisco, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at UnitedHealth Group (Frisco, TX).

    Interview

    I applied online and about a week later I received a call from a recruiter to schedule a 10 minute "Phone Screen" for the same day. She called and went over application information, position requirements, and qualifications listed in the job posting.

    She let me know the next steps will be to let a hiring manager review my file and schedule a second 1x1 interview. That process should take 1-2 weeks. Its normal for UHG to have a long, drawn out hiring process. Will update when final decisions are made.

    Interview Questions


See What UnitedHealth Group Employees Are Saying

2 people found this helpful

StarStarStarStarStar     Current HealthCare Services Coordinator

Pros: “Low stress and friendly work environment.”“Low stress and friendly work environment.” – Full Review

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