ValueOptions Interview Questions | Glassdoor

ValueOptions Interview Questions

23 Interview Reviews

Interview Experience

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  1.  

    Claims Processor Interview

    Anonymous Interview Candidate in Latham, NY
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at ValueOptions (Latham, NY) in October 2015.

    Interview

    I was asked questions such as why I wanted to leave my current job, where I wanted to be in the company in the future and was given a description of the job and benefits. I pointed out my past experience with claims processing and my availability to work full-time and overtime, when I would be given prior notice.

    Interview Questions

    • How comfortable I was working with Excel.   1 Answer
  2.  

    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at ValueOptions.

    Interview

    Interview was great, but not the reality of the job or working environment at all. I feel my interviewer was initially sincere in what she wanted the values of this company to be, but not what the reality is.

    Interview Questions

    • I was asked and led to believe that much care and compassion is needed when working with members and providers as we would be managing substance use and mental health benefits.   Answer Question
  3.  

    Claims Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at ValueOptions.

    Interview

    They were dishonest about benefits. It was an easy interview. I am sorry I accepted the job there. Not a good place to work at all. the process was simple

    Interview Questions

    Negotiation

    they offered minimal salary

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  5. Helpful (1)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at ValueOptions.

    Interview

    Interviews were casual; had no idea what the benefits were until after I hired on; None of those "where do you see yourself in 5 years...". Process did take awhile (2+ months),

    Interview Questions

    • Less about actual job; more about getting along with existing staff; May have asked why I left previous jobs, questions about being able to work in a team environment, etc.   Answer Question
  6.  

    Claims Customer Service Representative Interview

    Anonymous Employee in Latham, NY
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ValueOptions (Latham, NY) in January 2015.

    Interview

    very brief. the interviewer didn't know she was giving an interview at all with me today so I am not sure how prepared she actually was. This should have been a sign as to the flawed communication and organization system this company has. Therefore it was very brief with just a bunch of geneic questions that I cannot remember at all.
    Basically it is hard for me to say anything positive about this interview since it lead me to what I later found out to be a poor choice in deciding to work for this company, as I became very unhappy and left as soon as I got a far better offer after a little over 6 months of employment at this company

    Interview Questions

    • why did you leave your last job and that's all I recall   1 Answer

    Negotiation

    they asked me if I was interested and I ruefully said yes

  7. Helpful (2)  

    Clinical Care Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ValueOptions.

    Interview

    i was pre-screened and had a good reference from a former colleague who works at ValueOptions. He sold me on the company ahead of time and told me when there was an opening. He knew my talent and he was well respected by his management. My interview was smooth and the hiring manager agreed that I was as competent as my referral source told her.

    Interview Questions

    Negotiation

    Simple. My referral already sold me on the company and I was offered more than my present place of employment at that time.

  8. Helpful (1)  

    Data Analyst II Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ValueOptions in July 2014.

    Interview

    I applied to the job through the company website within 48 hours of the job being posted. I got a call from the supervisor a couple of days later. We had a fairly informal, friendly 20-minute conversation/phone interview (see "Negotiation" info below, as this was brought up), and I was asked if I could come in later that week to meet with her. The in-person interview went very well, and included a (surprise) Excel test in the end. I was given a tour of the department and introduced to a few people, then went home feeling great about my chances. I got a call a little over a week later with an offer.

    Interview Questions

    • Fairly standard interview questions, with nothing too difficult or unexpected.   Answer Question

    Negotiation

    I was told in the first phone interview what the salary was, as she wanted to make sure we were on the same page. I respected her up-frontness, and the final offer was as expected, which was decent and I accepted it.

  9.  

    Claims Customer Service Representative Interview

    Anonymous Employee in Wixom, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at ValueOptions (Wixom, MI) in June 2014.

    Interview

    Submitted for position via Careerbuilder.com,received call a few hours later on same day. Interviewed 3 days later with the Claims and Mbr Svcs supervisors and received call within 2 hours of interview, offering me the job. The interview included a brief general assessment testing your knowledge of claims associated terms (coinsurance, deductible,etc.). Very easy assessment.

    Interview Questions

    • How did you handle a difficult customer?   1 Answer
  10.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1+ week. I interviewed at ValueOptions.

    Interview

    Great interview. Staff seemed really nice. Supervisor was extremely talkative and ranty, struggled to stay awake during the last minutes. Supervisor seemed really easy to read and probably wouldn't have spent as much time with me if she didn't feel like I was a good candidate. Offered the job days later, then was told to submit a drug test.

    Interview Questions

    Reasons for Declining

    Offered another position at a different company.

  11.  

    HEDIS Representative Interview

    Anonymous Interview Candidate in Albany, NY
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at ValueOptions (Albany, NY).

    Interview

    Was introduced to this psoition through a temp agency. This is their primary method of hiring for this department/position. I went in for an interview, there was great chemistry, some hard questions but nothing too unexpected for the job description as she made she to tell abotu the job in detail before asking you questions. The questions were mostly directly relevant to not only past experience, but also ability to handle the types of situations and frustrations that would occur during the position.

    Interview Questions

    • One that may be difficult for some is the question of how you would handle dealing with applicaitons and systems that were still under develeopment or having issues, and if you could deal with the frustration of needing to complete a job when your own tools may be causing issues and hindering your work. Basically a questiion to give you an idea of what issues you might face, but also to see how you would handle that kind of barriers and what you would do productively to deal with the situation.   1 Answer

    Reasons for Declining

    This position paid very well (even with the temp agency taking a cut) but a different position at the same company had opened up that could become permanent (unlike this position). Also, the other position offered the option of working from home eventually.

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