Valvoline Valvoline Customer Service Advisor Interview Questions | Glassdoor

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Valvoline Valvoline Customer Service Advisor Interview Questions

Interviews at Valvoline

3 Interview Reviews

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Helpful (2)  

Valvoline Customer Service Advisor Interview

Anonymous Employee in Saint Louis, MO
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at Valvoline (Saint Louis, MO) in June 2015.

Interview

I had a phone interview with the corporate trainer followed by a face to face interview with the same corporate trainer and a market manager. The interview was very informal (though business casual is advised) and I got a very realistic overview of the position I was applying for. I received a call with a job offer about 5 days after that interview.

Interview Questions

Other Interview Reviews for Valvoline

  1. Helpful (1)  

    Valvoline Customer Service Advisor Interview

    Anonymous Employee in Torrance, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Valvoline (Torrance, CA) in January 2015.

    Interview

    Applied onlive via Snagajob. Took 4 months to be called in looking at an outdated resume.

    Overall the manger was awesome and the questions were really basic. Anyone with employment history can easily answer them.

    I did so well I got the manager to ask the district manager to bypass the second interview. Just have the mentality of a team player.

    Interview Questions

    • What 3 words would your previous enployer use to describe you?   1 Answer
    • If an employee that is supposed to take over your shift called out last minute what would you do?   2 Answers

    Negotiation

    He listed the various amounts of wages to be made in future. Starting is $9.50 but within 3 months I can be looking at $11.00 with the classes the company provides.


  2.  

    Valvoline Customer Service Advisor Interview

    Anonymous Employee in Hesperia, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Valvoline (Hesperia, CA) in June 2014.

    Interview

    Applied online, got a call later that day from someone and had an interview with a territory manager the next day. The interview was great and the day after the interview, I had a job offer. I was scheduled to go to initiation and I was ready to start ASAP but found out I had to call the manager of the shop I was to work at and found out I would not start until the end of the week. (Initiation was on a Monday).

    I went in, was told uniforms would be ordered, I never received them. Didn't even get loaners. I had to gunk up my own clothes. I was basically the outcast from the beginning. The one manager I talked to on the phone interview was awesome. The manager that took over was not nice at all. I was hired as a Customer Service Advisor but was thrown in to training as a technician first. The manager was abrupt, barely took time to train me and each week I was there, my hours got reduced until I was only working 9 hours a week. That's B.S. I quit because there was a death in my family and I had to move, boy, I didn't even get the honor of meeting with the manager to pick up my final, measly check. I had to meet with one of the many assistant managers to. Oh, and that is another thing. Headquarters had sent my check to the location I worked at and it was there for a full week and I was not told. I had to contact HQ to find out it was there. Nice, huh?

    Interview Questions

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