Vanguard Processing Associate Interview Questions | Glassdoor

Vanguard Processing Associate Interview Questions

Updated May 24, 2017
35 Interview Reviews

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Processing Associate Interview

Anonymous Interview Candidate in Wayne, PA
No Offer
Negative Experience
Easy Interview

Application

I applied through a recruiter. The process took 3 days. I interviewed at Vanguard (Wayne, PA) in April 2017.

Interview

I solely did the phone interview and received a rejection letter the next day.
From other reviews on here, it does not seem like a good position for upward advancement. I've also heard that after being employed by Vanguard you can only apply for a new position every 18 months. For me, it's basically a robot's job, but my objective was just to get my foot in the door. If you're an entrepreneurial person, a leader who wants to spread influence, or even a professional speaker, this mind-numbing job is not you. If you want a feel for the job, say, "Hello. Thank you for calling Vanguard. My name is ________. How can I assist you today?" a couple hundred times. If you love this, then this job is for you.

Interview Questions

  • I was unimpressed with the interviewer. She was fifteen minutes late, did not seem so enthusiastic or like an expert in anything, and seemed bored with her job. There were no technical questions as others have described here. Instead, there were four personality questions.

    Tell me where you see yourself in 5 years.
    Describe a time when you had a difficult customer.
    Describe a time when you were given a complex task.
    Why do you want Vanguard?   Answer Question

Other Interview Reviews for Vanguard

  1.  

    Processing Associate Interview

    Anonymous Employee in Scottsdale, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at Vanguard (Scottsdale, AZ) in February 2017.

    Interview

    I initially applied for a Processing Associate position. It took about four weeks for the application/interview process. I was contacted by a recruiter and had a phone interview where we went over some basic questions and he helped me adjust my answers to suit the interview. A week later he called me again and we reviewed what I would be potentially asked during the interview and how it all works. The following week the company payed for me to stay in a hotel over night and the next morning I took a bus to the campus. We were given a tour of the campus and a presentation about the company. We then had time to look over our case study until we were greeted by our interviewers. I was really lucky with mine because we both attended the same university so it was very easy to make conversation and be comfortable. We went over my answers for the case study, did the mock phone call, and then I was greeted again by another interviewer. She asked me basic behavioral questions that followed the STAR method. A week later I called my recruiter and asked if he had heard anything and he said I'd be expecting a very positive phone call. The following Monday HR called me and actually offered me a different position, Inheritance Specialist, which gave me a higher salary.

    Interview Questions


  2.  

    Processing Associate Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at Vanguard.

    Interview

    It wasn't tough, but as any other interview, your nerves can get you. Mostly behavioral questions, make sure to answer everything with a STAR structure and know the background of Vanguard. Do your research because they care a lot about what you know and why you applied.

    Interview Questions

  3.  

    Processing Associate Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Vanguard (Charlotte, NC).

    Interview

    The interview process was 2 parts with several individuals. Questions were straight forward but at the end you are given a case study in which you must read, analyze and answer scenario questions.

    Interview Questions

    • What will my skills and assets provide to their company?   1 Answer

  4.  

    Processing Associate Interview

    Anonymous Employee in Malvern, PA
    Accepted Offer
    Positive Experience

    Application

    I applied through other source. The process took 2+ weeks. I interviewed at Vanguard (Malvern, PA) in October 2016.

    Interview

    I converted from a contractor to a full-time crew member so the process was a bit different from a complete external hire. No phone interview, just one interview with two mangers in the department(Retail Client Account Services). With that being said, it is still a somewhat difficult interview mostly consisting of STAR based questions. They want to see your process for thinking through situations and how you handle them, and the outcome. If you cannot get these points across, you more than likely will not get the job. They want to know your people skills, not so much experience, though both are important.

    Interview Questions

    • Tell me a time about when you had to motivate others when they did not feel like working to complete a task.   Answer Question

    Negotiation

    Mom/negotiable pay. GREAT benefits


  5.  

    Processing Associate Interview

    Anonymous Employee in Malvern, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Vanguard (Malvern, PA) in October 2016.

    Interview

    First interview was over the phone and we discussed in brief my background and the job position. Second interview consisted of two one-on-one interviews and a presentation on the company. In all, I thought the interview was quite easy. The company wants you to do as well as possible so they email and talk to you the day before to give you pointers and tips. All questions during interviews were STAR based. As long as you are a personable and intelligent person they will want to hire you. I feel if you put in the time to research the company and learn their goals, you should be fine.

    Interview Questions

    Negotiation

    There is no negotiation because tell you expected salary in the first phone call


  6.  

    Processing Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Vanguard.

    Interview

    I was recruited through LinkedIn. The recruiter was quick to respond and set up a phone interview. She was pleasant, friendly, and conveyed that Vanguard cares about their employees and offers amazing benefits. She asked me behavioral questions and briefly touched on responsibilities and the schedule options (since they are a little weird compared to other places). I was ecstatic when she then offered to have me come in for an in-person interview a few days after.The days leading up to the interview they sent me a few emails with links to get to know the company, and I even received an email of encouragement the day before my interview directly from the person I was recruited by, which I thought was a nice touch. The interview process lasted from 8am-12pm and included an hour long presentation with a group of other interviewees, and then shortly after we were taken into separate rooms to begin the 1 on 1 case study, which was also followed by a roleplay. After that interviewer left, another interviewer came in to perform the behavioral interview. Once those were finished, I went to the lobby and waited for a tour of the building next door. The interview concluded once the tour was done.

    Interview Questions

    • Tell me about a time that you had to complete a difficult task in a short period of time. Tell me what the task was, and how you handled the task.   Answer Question

    Negotiation

    No negotiation - I didn't feel like it was necessary. The wage is more than fair.


  7. Helpful (12)  

    Processing Associate Interview

    Anonymous Employee in Malvern, PA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Vanguard (Malvern, PA) in June 2016.

    Interview

    I had a great experience at the Malvern campus for my final interviews! They usually do their interviews, I was told, in the mornings on Fridays or Wednesdays. Mine went from 7:45 am to 11:15 am.

    There were ten or eleven other candidates interviewing for positions in the same department. First, we were collectively given an hour-long presentation from one very experienced associate about Vanguard's mission, brief history, current size, and values. This period was very useful to refocus on what points to cover about oneself during the interviews and get over any nervousness.

    The presentation was followed by individual interviews. They put each of us at a different table in the cafeteria (which was quite nicely designed) and different hiring managers interviewed us, simultaneously. I had a brief get-to-know-you interview with my first hiring manager before reading and then responding to a short case study in writing, then explaining my answers to the manager, verbally. (This was my favorite interview of the day.)

    Third, I had a long behavioral interview with a second hiring manager and another associate who was shadowing her and also asked me some questions. This was about 45 or 50 minutes and more challenging. The questions required much preparation, self-knowledge, and being able to think and speak well "on your feet".

    The day ended with the group coming back together again in the conference room for some Q&A of three current associates at Vanguard.

    Interview Questions

    • Tell me about a time that you persuaded your supervisor (or a professor) to do something differently with a project. How did you go about that?   Answer Question
    • Why do you want to work for Vanguard? How do you see yourself fitting in here?   Answer Question
  8.  

    Processing Associate Interview

    Anonymous Interview Candidate in Scottsdale, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took a week. I interviewed at Vanguard (Scottsdale, AZ) in July 2016.

    Interview

    The process began with a staffing agency recruiter (not Vanguard employee) contacting me for a basic phone screening. I was then invited to an on-site interview in Scottsdale. The interview was very rigid and not an enjoyable experience. The first portion was with the Randstad recruiter for the behavioral questions. Then, I was asked to complete a case study. Before I completed the case study two Vangauard employees came. The next 15 minutes was like standing in front of a firing squad. While very professional, the interview seemed robotic, like it was a burden for those in attendance.

    Just a few short minutes into the interview I knew I did not want to work for this company. I think it is a common courtesy to offer a water bottle to an interviewee in a business suit in July in Arizona. They missed the mark of making me feel welcomed. This spoke volumes to me about employee appreciation.

    I now understand why there are constantly postings for this position and why it is that the staffing agency recruiter is in-house. Just a suggestion, but you may be more successful in the future if you aren't so uptight and present yourselves as engaged and interested.

    Interview Questions

    • Basic STAR format behavioral questions. Why Vanguard? Where do you see yourself in 5 years?   Answer Question

  9.  

    Processing Associate Interview

    Anonymous Interview Candidate in Malvern, PA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Vanguard (Malvern, PA) in June 2016.

    Interview

    First interview over the phone about 30 mins. The recruiter asked questions to get to know you, why do you want to work at vanguard (they want to see if you the research on company before hand) and then a series of behavioral questions and you have to come up with scenarios (work or school related). Be very specific and make sure the scenarios focus on YOU and not so much on a team effort! They want to see what YOU did to solve the problem. Then, if they liked the way the interview turn out they invite you in for another one. This time I had two people for the first round of interviews which included a series of more behavioral questions and two people for case study role play.

    Interview Questions

    • Why do you want to work at vanguard?   Answer Question
    • Tell me about a time when you had to think outside the box? What did you do and what was the result?   Answer Question
    • Tell me about a time you had to deal with an upset client?   Answer Question

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