Verizon Customer Service Representative Interview Questions | Glassdoor

Verizon Customer Service Representative Interview Questions

Updated Mar 26, 2017
111 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Albuquerque, NM
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at Verizon (Albuquerque, NM) in March 2017.

Interview

I applied online. Then, I took a 90 minute online assessment, had a 45 minute phone interview scheduled, and was called for an in-person interview two days later. I drove 8 hours to the hour long in-person interview and thought it went excellent (along with the phone interview), but I did not receive an offer. I had to do 5 short rounds of roleplaying, but they gave me a product/services sheet to look off of.

Interview Questions

Other Interview Reviews for Verizon

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Rochester, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Verizon (Rochester, NY).

    Interview

    The interview for me was in 4 parts first a phone interview then a test on a computer then another phone interview and a face to face interview. Everyone was very friendly easy to talk to. The test was basically on commen scense and how well you can comprehend things listening skills and typing skills

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rolling Meadows, IL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Verizon (Rolling Meadows, IL).

    Interview

    Standard 2 part interview, applied online, couple days later got an from a email from recruiter to set up a call interview also had to read the Verizon credo before the phone call some questions are basic around that most how you feel about it and what stood out the most. First interview was the phone with the recruiter basically going over my background and mostly "what would you do" type questions, role playing so practice! Couple days later got a call from the same recruiter to process to the next level for a face to face, now here's where it went south, my interview was days before thanksgiving and that's not an excuse but the person who was suppose to interview me didn't show with no type of reason and nobody could get a hold of the person IN the building, so the fact that your own co workers can't find you is a HUGE red flag. So I wasted about 40 mins waiting until they told me to come back and they were gonna contact me to reschedule, ok fine that's fair.. not really. Maybe 4 days later I came back to the office mind you they could only squeeze me in as a 5p interview, btw the latest interview time I've ever heard of but whatever so got over the interview with they companies IT manager he told me would take about 1-2 weeks mostly 1 week to hear back, now this training class was scheduled DEC 13 I did not hear back from anyone until Jan. 2017 like really? After all my follow up calls to the recruiter and follow up emails I did NOT get one single response if I was hired or not like cmon at least communicate isn't that was this company is based on?? Ridiculous! That was another RED FLAG! So I just assume they went with another candidate it's fine but if you're trying to contact me to interview again just to make your quota on hires like no! don't waste my time again. Only reason I knew I didn't get the position was I firmly asked the new recruiter to check my records on my last interview and she said it showed I didn't get picked, so why is it so hard to tell me that a 2 months ago? But anyways be careful with who you get as recruiter you might just not hear back and waste time interviewing.

    Interview Questions

  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon.

    Interview

    I took a test. Then I had a phone interview that lasted around 35 mins. I'm now waiting for my in person interview next week. They told me to learn the products and prepare to role play also. I hope this works out for me as I think I am ready.

    Interview Questions

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  5. Helpful (13)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Verizon.

    Interview

    i applied on line. the next day I received an email to schedule a phone interview. Had about an hour long phone interview. The recruiter said I passed scheduled a face to face interview. Spoke to HR after the face to face interview. Was told would receive an email regardless of outcome. Still waiting on an offer.

    Interview Questions

  6. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Alpharetta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Verizon (Alpharetta, GA) in November 2016.

    Interview

    Did application and received an email about 2 weeks later to take assessment, 2 days later received an email to schedule a phone interview. Passed the phone interview and scheduled a face to face interview for 2 days after, received a phone call exactly a week later with job off. Interview was pretty much just like any other interview, going over job background and experience. Also included a role play with selling a product to a customer and dealing woth angry customers as well as customer retention.

    Interview Questions

    • Name a time you had to deal with a difficult customer. Answer in STAR method   Answer Question
  7.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Verizon (New York, NY).

    Interview

    Group interview with STAR process. A series of questions to determine thought and problem solving skills. Behavioral interview. It also determine sales ability and your ability to multitask and use multiple screens

    Interview Questions

    • Describe a time you had to handle a difficult customer   Answer Question
  8. Helpful (16)  

    Customer Service Representative Interview

    Anonymous Employee in Columbia, SC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Verizon (Columbia, SC) in September 2016.

    Interview

    After submitting an application you are sent an assessment, fairly simple it tests for your reading and comprehension, typing speed, and basic behavior SD or SA questions. Then you have a phone interview followed up with a two panel interview face to face. For the face to face interview be warned they like to make you wait before they interview you because they want you to get "the Verizon experience". After the interview they make you wait 24-48 hours then you will be given an offer of employment.The background check will start after you accept the offer expect a week or two with a lot of phone calls from A-Check they verify everything on your résumé. After the background check is cleared you will have a mandatory 30 min phone call with the other new hires before your first day at work to inform you of the dress code and any items to bring for the first day. For both the face to face and phone interview make sure to answer all of you questions in the S.T.A.R method

    Interview Questions

  9. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Robbinsville, NJ
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Verizon (Robbinsville, NJ) in September 2016.

    Interview

    Well, I have to be honest ~ The whole hiring practice was fine up til the "ROLE PLAY" Honestly, Verizon is out of touch.. The position you're advertising is one that trains "New Hires" Asking someone to sell your product in a manner you deem acceptable is a little absurd~ you're training for the position. Aside from that the interview was abrupt and rude, showed no enthusiasm or interest in the interviewee , could not have been more uncomfortable. When he asked me if there was anything else I wanted to ask~ I felt like saying "Withdraw my interest" A director handling interviews is a little more tham counter productive and explains the HIGH TURNOVER RATE IN YOUR OFFICE.

  10. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee in Basking Ridge, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Verizon (Basking Ridge, NJ).

    Interview

    I had to take an online assessment first. There were three timed tests. One was a behavorial test, one was more of a customer service based test, which included typing, reacting to customers, and choosing the best answers. The last test was a technical test, which was 45 minutes long and 40 multiple choice questions. This test was diffiicult. I recommend using the study guides that they provide for you online. You are immediately notified if you pass or fail the assessments. After passing the three assessments, two days later I receive an email, wanting to schedule me for a phone interview. The phone interview lasted 30 minutes, and I was asked one question. Describe your current job duties. This is to see if your current job correlates to the job you are applying to. I passed the phone interview and am currently awaiting a final interview.

    Interview Questions

    • The online assessments were 3 tests total, quite intense. The first interview was a screening interview to the real interview. I am currently waiting on the (hopefully) final interview.   48 Answers
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