Verizon Customer Service Supervisor Interview Questions | Glassdoor

Verizon Customer Service Supervisor Interview Questions

Interviews at Verizon

26 Interview Reviews

Experience

Experience
56%
24%
20%

Getting an Interview

Getting an Interview
41%
27%
18%
9
5

Difficulty

3.6
Average

Difficulty

Hard
Average
Easy

 

Customer Service Supervisor Interview

Anonymous Employee in Houston, TX
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 3 days. I interviewed at Verizon (Houston, TX) in July 2011.

Interview

Standard interview where behavioral questionz are asked.

Negotiation

I didnt negotiate no need to

Other Interview Reviews for Verizon

  1.  

    Customer Service Supervisor Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. I interviewed at Verizon.

    Interview

    The interview is normally with an HR business partner and a Senior Manager. They are looking for very specific things in your interview. It's graded on a score of 0-5 and a score of 2 or less, means you're automatically disqualified for the position regardless of references, experience or ability to do the job.


  2.  

    Customer Service Supervisor Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at Verizon (Charlotte, NC) in June 2018.

    Interview

    It was about 4 weeks long and behavioral based questions . You had to go through 3 separate interviews and each interview was with different levels of management. First with hr, the \n senior managers, then the directoe.

    Interview Questions

    • Tell me abut a time where you had to prioritize your work? What did you do? What was the outcome?   Answer Question
  3.  

    Customer Service Supervisor Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at Verizon.

    Interview

    Multiple interviews with different levels of management. Including many behavior based questions that they want you to relate to the current field but can be hard if you haven't been given opportunities to help.

    Interview Questions

    • tell me about a time you disagreed with a policy and what you did.   Answer Question

  4. Helpful (5)  

    Customer Service Supervisor Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Verizon (Houston, TX).

    Interview

    I was recruited by the hiring manager. Three rounds of panel interviews. They were challenging but, not intimidating. Standard behavioral and skill-based interview questions but, they had a lot of follow-up questions. I received an offer two days after the final interview. The process took about 4 weeks from application to offer.

    Interview Questions

    • Tell me about a time when you disagreed your manager.   Answer Question
    • Tell me about a time when you had to manage multiple priorities.   Answer Question
    • Tell me about a time when you had to manage a difficult employee.   Answer Question

  5.  

    Customer Service Supervisor Interview

    Anonymous Employee in Huntsville, AL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at Verizon (Huntsville, AL) in June 2011.

    Interview

    This company is huge on STAR/Behavioral style interviews. There needs to be a beginning, middle and end to your responses. Follow the STAR format and you will be fine. Provide specific examples, stats, be thorough in your responses. You don't necessarily want followup questions from your interviewer, means they needed more from you.

    Interview Questions

    • Tell me about a time when you had an angry customer that you turned around.   Answer Question

  6.  

    Customer Service Supervisor Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Verizon (New York, NY) in September 2012.

    Interview

    Gave examples of how I managed my previous teams in the past for example...Lead team, monitor, review , coach, discipline in necessary, train, motivate ...Keep daily interaction positive keep moving showing improvements and where work needs to be done.

    Interview Questions

    • Would you have difficulty terminating an employee.   1 Answer

  7.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Meriden, CT
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Verizon (Meriden, CT) in January 2013.

    Interview

    They use the star format. They ask questions about your experiences either internal or external. It is about a 10 question interview. This is after the phone screen and when you get a one-on-one experience.

    Interview Questions

    • Name a time you had to go above and beyond the call of duty and what did you do.   1 Answer
  8.  

    Customer Service Supervisor Interview

    Anonymous Employee in Irvine, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Verizon (Irvine, CA) in January 2011.

    Interview

    5 start interview process. need to be very detailed with this in mind scenario, what actions you took and what was your end result always answer with this in mind.

    Interview Questions

    • tell me about a time where you had a difficult customer what did you do and how did you handle the situation   1 Answer

    Negotiation

    No negotiation


  9.  

    Customer Service Supervisor Interview

    Anonymous Employee in Irvine, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Verizon (Irvine, CA) in May 2011.

    Interview

    Associate Director and H.R interview. Was asked basic supervisor questions. around performance meeting goals, motivation, conflict how do you handle it. how do you handle stress. What type of task force have you been in what did you do. have you created any performance improvement processes. tell me why should we choose you for this job.

    Interview Questions

    • Tell me why you want to become a Supervisor   1 Answer

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