Verizon Wireless Customer Care Representative Interview Questions | Glassdoor

Verizon Wireless Customer Care Representative Interview Questions

16 Interview Reviews

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Customer Care Representative Interview

Anonymous Employee in Mankato, MN
Accepted Offer
Negative Experience
Difficult Interview

Application

I applied online. The process took 6 weeks. I interviewed at Verizon Wireless (Mankato, MN) in November 2012.

Interview

I submitted an online application and then received a phone call that they'd like to do a phone interview. I did the phone interview (which mostly covered information on my application), and they later called back asking me to come in for an interview.

When I came in, I did an assessment, which measured WPM, customer service skills, multitasking, etc. Then I talked to somebody in HR where we again went over my application and they asked me about how I handled situations at previous jobs.

Then I met the Supervisor who I would be working under to start, and he went over a handful of hypothetical situations and how I would react to them.

I got home that evening and got an e-mail that they were no longer interested in me as an applicant. However, about two/three weeks later I got a phone call saying that e-mail was sent "on accident" and they did offer me the job. I was then asked to do a drug test and provide some information to a third party company so they could process a background check.

Interview Questions

Negotiation

I just took the job as it was.

Other Interview Reviews for Verizon Wireless

  1. Helpful (2)  

    Customer Care Representative Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Verizon Wireless (New York, NY) in January 2013.

    Interview

    I was brought in to an open house in New York City, I thought it was going to be a group interview, but it was about a dozen 1:1's at once. My interviewer was an asst manager, he was really nice, waited about 20 more minutes for an interview with HR. Went great, then I was contacted by HR in North Carolina offering me the job, and telling me about the background check. The background check started and they called me during the most inconvenient hours, during school, and they would call 4-10 times while I was in the midst of class. I was made to go to take a drug test, which I wasn't refunded for the transportation to get there.

    I was called back a week later from an HR woman in Connecticut, asking me about a discrepancy on my application (there was an error with my dates on one of my jobs, but it was just an error). I was told she was going to call me back the next day and let me know. I waited all day, until 9PM at night, nervous at my wits end, thinking I was going to get this job. However she didn't call me until the following day and told me the offer was going to be rescinded because of the one discrepancy.

    I can't believe how ridiculous the interview process is for this company. Even Apple (the richest company in the world) doesn't go as in depth. I had to take time out of my day and money out of my pocket to get things done and wasn't refunded. You would think you were applying for a seat in the US Senate. I will never be applying to the fascist company that is Verizon Wireless.

    Interview Questions

    • What are you not looking forward to with this position?   Answer Question

  2.  

    Customer Care Representative Interview

    Anonymous Employee in Suffolk, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Verizon Wireless (Suffolk, VA) in August 2011.

    Interview

    Only took me a week cause I knew the store manager. Be ready to answer some situational and behavioral questions.

    Interview Questions

    • Tell me a time when something didn't work in your favor but you were able to change the outcome in to a positive one for yourself   Answer Question

    Negotiation

    There was no negotiating salary

  3.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    I had my 1st phone interview today with verizon. It wasnt as bad as i thought it was going to be. Next step assessment test. I've heard this can be a long process with 2 or 3 interviews, on the phone and in person. If anyone has taken the assessment test for verizon I would greatly appreciate any advise and/or tips. Next training class starts August 11th, I hope to be in it!!!

    Interview Questions

    • The most difficult question I was asked was,"What would be your biggest challenge in this position".   Answer Question

  4.  

    Customer Care Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Verizon Wireless.

    Interview

    very long and detailed process. They put you through a phone interview and then through several testing and face to face interviews with management personel. There was also a drug screening, but thats to be expected.


  5.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Huntsville, AL
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Verizon Wireless (Huntsville, AL) in August 2014.

    Interview

    Applied online then received an email for pre-screen phone interview couple days later. After pre-screen you will receive an email to set up a time to go in to take the two hour assessment skills test. If you pass, then you will receive an actual phone interview. After the phone interview and pushed to the next round, you will receive a face to face interview with a supervisor and you will also get a your of the facility. Very friendly staff and welcoming.

    Interview Questions

    Reasons for Declining

    I was offered another opportunity with a higher salary and more beneficial to my career path.


  6. Helpful (1)  

    Customer Care Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Verizon Wireless.

    Interview

    Phone interview just to make sure you were available and able to work, then computer test. If you pass the computer test you will get an interview with 2-3 HR personnel. STAR questions, situation, task, action taken, results style interview.


  7.  

    Customer Care Representative Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Verizon Wireless (Chandler, AZ) in February 2009.

    Interview

    After posting my resume on their site, within a few days I received an email asking for follow up information. I provided background check information, and set up a phone interview. The call was on time (within a few minutes), and I was told they would follow up with me soon. I got a voicemail to schedule an on site computer and customer service skill test, and based on those results, I was invited back for a face to face interview with an actual supervisor. This went well, and a few days later I was offered a job.

    Interview Questions

    • What is your greatest weakness.   1 Answer

    Negotiation

    I made no attempt at negotiation, I am unsure of what can be negotiated.

  8.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 days. I interviewed at Verizon Wireless (Atlanta, GA) in March 2015.

    Interview

    It involves a phone interview, if selected you are than schedule for an onsite testing that last about an hour. I think the testing is the hardest part of the interview, because they have such high expectation.

    Interview Questions

    • Give an example of a time when you had to deal with a difficult customer. How did you handle it?   Answer Question

  9.  

    Customer Care Representative Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Verizon Wireless (Tampa, FL) in July 2014.

    Interview

    Interview process began with an online application and assessment. I was then contact or a phone interview within a couple days. After I passed my interview I was scheduled a face to face with two managers whom interviewed me in the STAR format.

    Interview Questions

    • Name a time you have came across a difficult situation that required you to follow policy   1 Answer

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